How to Cancel Audiomack Subscription: Complete Guide

What is Audiomack

Service overview

Audiomack is a music streaming and discovery platform that offers free and paid tiers for listening, playlist creation, and offline downloads.

It is available globally via web, Android, iOS, and via carrier billing in some markets including MTN Nigeria.

Subscription context for Nigeria

Nigerian users can subscribe through the Audiomack website, mobile apps (App Store, Google Play) or via MTN Nigeria carrier billing.

Pricing and billing rules vary by purchase channel (web vs. in-app vs. carrier billing).

How to cancel Audiomack

Cancel on iOS (App Store)

• Open Settings → tap your name/Apple ID → Subscriptions.
• Select "Audiomack" → Cancel Subscription.

Cancel on Android (Google Play)

• Open Play Store app → Profile icon → Payments & subscriptions → Subscriptions.
• Select "Audiomack" → Cancel subscription.

Cancel on the Web (Audiomack website/app)

• From homepage, click your profile → Manage Subscription.
• Click Manage My Subscription → Cancel subscription and confirm.

Cancel MTN Nigeria carrier billing

• Send an SMS to 3134 with the command "Stop APD" for daily subscriptions.
• Use "Stop APW" for weekly and "Stop APM" for monthly; you should receive an SMS confirmation.

What happens when you cancel

Access and renewal

After cancelling, your subscription generally remains active until the end of the paid period.

Auto-renewal stops at the next billing date; you keep premium access until that expiry.

Downloads, playlists and account data

Offline downloads and certain premium features are typically disabled after the subscription expires.

Your account, playlists, and uploaded content remain available on the free tier unless you delete the account.

Will I get a refund?

Web purchases (Audiomack website)

You may cancel anytime before the end of your 30-day payment period; the subscription continues until the next cycle.

Audiomack states there are no refunds or credits for partial periods for web purchases.

In-app purchases (iOS / Google Play) and exceptions

• For iOS purchases, Audiomack cannot issue refunds; contact Apple Support or the App Store for refund requests.
• Google Play purchases follow Google’s refund policy; request a refund via your Google account where applicable.
• Refunds are not routinely offered; they are possible only at Audiomack’s discretion or where required by law.

Audiomack plans and pricing

Overview of available plans

Below table lists common Audiomack+ and MTN Audiomack+ passes observed for Nigerian users.

Prices shown in euros were converted for reference in the verified data; local billing may display NGN amounts.

Your consumer rights in Nigeria

Cancellation and refund rights

There is no mention of a statutory 14-day cooling-off period in Audiomack’s published policies for web purchases.

Audiomack states no refunds for partial periods on web purchases; refunds may be offered at their discretion.

Platform and carrier differences

• In-app purchases on iOS are governed by Apple’s refund policy; contact Apple for disputes.
• MTN carrier billing cancellations are handled by SMS commands; refunds are not explicitly guaranteed.
• If you are overcharged on the web, contact Audiomack Help Center; multiple accounts are a common cause.

Customer experiences

Positive feedback

Users praise Audiomack for high install counts, playlist creation, offline downloads and access to full tracks on free mode.

Offline mode on iOS is often noted as useful in regions with poor connectivity.

Negative feedback

Common complaints include intrusive ads, playback glitches, and missing tracks due to licensing or regional restrictions.

Some creators report monetization delays, account issues, and customers report billing problems or difficulty obtaining refunds.

Documentation checklist

What to prepare before contacting support

• Account email or username associated with Audiomack.
• Transaction receipt, invoice or payment reference (screenshot if needed).
• Subscription type and purchase channel (App Store, Google Play, Web, MTN).
• Dates of charge(s) and any confirmation SMS from MTN if carrier billed.

Optional supporting items

• Screenshots of subscription page, billing history, or error messages.
• Any previous correspondence with Audiomack or platform support.

Common mistakes

Canceling in the wrong place

Example: Trying to cancel a purchase made through the App Store from the Audiomack website will not stop Apple billing.

Always cancel in the platform where you originally subscribed (Apple, Google, Web, or MTN).

Overlooking duplicate accounts or delayed effect

Example: Continuing charges after cancellation are often caused by multiple accounts or subscriptions under a different email.

Cancellation may take effect at the period end; assume access continues until then unless confirmed otherwise.

Comparative recap

Quick comparison by channel

The table below summarizes ease of cancellation and refund prospects for each channel.

After cancelling

Confirmations to expect

Expect an email confirmation for web/app cancellations, or an SMS confirmation for MTN carrier cancellations.

Keep confirmation messages until you verify billing has stopped.

Helpful links and next steps

• Audiomack homepage
• Apple Support (subscriptions & refunds)
• Google Play Help (subscriptions & refunds)
• MTN Nigeria (customer support)

Address

Local address on record

UNIT 4, BETHSEDA TERRACES, PLOT 6, BOSUN ADEKOYA STREET, LEKKI PHASE 1, LEKKI, LAGOS STATE

Note about physical correspondence

No specific postal address for cancellations was confirmed; the address above is for Audiomack Africa Limited and may not be intended for subscription cancellations.

Use the platform-specific cancellation methods listed earlier for fastest resolution.