Cancel Moises: Easy Method

What is Moises

Overview

Moises is a cloud and device app that offers AI-powered audio tools such as stem separation, pitch and tempo controls, and mixing features. It is sold as subscription tiers (Premium, Pro) with different feature sets and billing cycles.

How the service is delivered

Moises is available via the web app and mobile apps distributed through the Apple App Store and Google Play Store. Billing can occur through platform stores or third-party processors (PayPal, Stripe, Ebanx).

How to cancel Moises

Cancel via web (PayPal / Stripe / Ebanx)

• Log in to the Moises web app at your account.
• Go to Account Settings → Manage Subscription.
• Choose the payment method shown (PayPal, Stripe, or Ebanx) and follow the on-screen link to cancel in that portal.
• For PayPal cancellations, complete cancellation in the PayPal portal; for Stripe follow the Stripe page; for Ebanx follow the Ebanx page.
• Help article: How do I cancel my subscription.

Cancel via mobile stores (App Store / Google Play)

• iOS/macOS: Open device Settings → Subscriptions → select Moises → Cancel Subscription.
• Android: Open Google Play Store app → Menu → Subscriptions → select Moises → Cancel.
• Purchases made through stores must be managed and refunded (if eligible) through the store provider, not Moises directly.

What happens when you cancel

Access and renewal

After you cancel, you typically retain access to paid features until the end of your current billing period.

To avoid a charge for the next period, cancel at least 24 hours before the renewal date.

Data, credits and account

Canceling your subscription does not automatically delete your account or data; you must delete the account separately if desired.

All purchased credits are final and non-refundable; they remain governed by Moises terms even after cancellation.

Will I get a refund?

Standard policy

Moises treats subscriptions as non-refundable by default; subscribing indicates acknowledgment of that policy.

This means there is no automatic right to a refund simply because you canceled.

Exceptions and platform rules

• Exceptional refunds may be granted case-by-case after review; submit a request via the Moises Help Center. Response may take up to 10 days.
• App Store purchases: Moises cannot issue refunds for Apple purchases - follow Apple's refund process.
• All credit purchases (used, unused, or expired) are final and non-refundable per the Terms & Conditions.
• Refund details: How can I check if I'm eligible for a refund?.

Moises plans and pricing

Price table

Pricing notes

Prices shown are in euros and were converted from Nigerian Naira using mid‑market rates (mid‑2025) and are approximate.

Actual billing may vary due to exchange rates, App Store/Google Play pricing policies, taxes, and rounding.

Your consumer rights in Nigeria

Legal protections

Nigerian consumers are entitled to fair treatment and accurate information under consumer protection principles like the Consumer Protection Council Act.

Terms that are misleading or unconscionable (for example, absolute no‑refund clauses in certain contexts) can be challenged under local law.

Specific rights for digital services

• Implied warranties of fitness and quality may apply; consistently defective digital services can give grounds for remedy.
• Automatic renewal must be clearly communicated; recurring charges generally require informed consent.
• There may be a cooling‑off period under Nigerian rules (commonly 7 - 14 days in many jurisdictions); check local CPC guidance for applicability to digital subscriptions.
• If purchased via App Store or Google Play, platform refund policies may also provide separate remedies.

Customer experiences

Positive feedback

Some users report that Premium features perform well when accessible and that the app's core separation and editing tools can be useful.

Positive anecdotes appear on consumer review sites for users satisfied with the feature set.

Negative feedback and recurring themes

• Common complaints: poor separation quality in some cases, export failures, limits on stem separation, and playback glitches.
• Billing frustrations: unexpected charges, difficulty managing subscriptions, and rigid refund responses are frequently reported.
• Platform reports: Reddit and Trustpilot threads mention distorted outputs, tempo artifacts, and slow or generic support replies.

Documentation checklist

What to gather before contacting support

• Account email and Moises username.
• Receipt or proof of purchase (App Store/Google Play order ID or payment processor receipt).
• Subscription renewal date and billing method (PayPal, Stripe, Ebanx, App Store, Google Play).

Additional useful items

• Screenshots of subscription page and cancellation attempts.
• Error messages, timestamps of failed exports or separation issues, and device details.
• Any correspondence with Moises support and case IDs if provided.

Common mistakes

Deleting the app instead of cancelling

Removing the Moises app does NOT cancel your subscription. Users who delete the app while still subscribed remain liable for renewal charges.

Missing the 24‑hour window and platform confusion

Waiting until the renewal date or within 24 hours can result in an automatic charge; cancel at least 24 hours before renewal to avoid this.

Also, requesting a refund from Moises for an App Store purchase is often ineffective; Apple handles those refunds.

Comparative recap

Quick comparison table

Key takeaway

Cancel in the same place where you were billed and allow 24 hours before renewal to avoid charges.

For refunds, platform purchases follow platform rules; web purchases may be reviewed but are not guaranteed refundable.

After cancelling

Immediate steps

• Confirm cancellation by checking Account Settings and email receipts for cancellation confirmation.
• Keep copies of receipts, cancellation confirmations, and any support case IDs.

Useful links and next actions

• Moises cancellation help: How do I cancel my subscription.
• Refund eligibility and requests: Refund eligibility.
• Moises Terms & Conditions: Terms & Conditions.
• Apple refund guidance: visit Apple's Report a Problem page via your App Store purchase history.
• Google Play refund guidance: use the Google Play order history to request a refund.

Address

Corporate address for notices

If a formal notice is required (for example, arbitration or contract notices), Moises Systems, Inc. lists a US correspondence address:

Moises Systems, Inc., 136 South Main Street, Suite 400, Salt Lake City, Utah 84101.

No Nigeria physical address

There is no Nigeria‑specific physical address publicly listed for cancellation or postal correspondence.

For local consumer issues, consider contacting the Nigerian Consumer Protection Council or seeking legal advice if necessary.