Cancel LANDR: Complete Guide

What is LANDR

Overview

LANDR is an online music service that offers automated mastering, distribution, and plugins for creators. It sells web-based subscription plans and in-app purchases through mobile platforms.

Core services

Key services include unlimited mastering, distribution plans, and plugin access depending on the subscription tier. LANDR also provides sample credits and analytics on some plans.

How to cancel LANDR

Cancel on the web (LANDR account)

• Sign in to your LANDR account on the web.
• Go to Account → Plans & Credits → Manage.
• Choose Cancel plan and confirm. Cancellation stops automatic renewal.

Cancel mobile in-app purchases

• If you subscribed through the Apple App Store or Google Play, cancel via Apple or Google account settings.
• LANDR cannot cancel or refund in-app purchases; contact the platform for changes or refunds.

What happens when you cancel

Access after cancellation

When you cancel a paid plan on the web, your access continues until the end of the paid billing period.

You retain features included in the paid term but lose renewal at the next billing cycle.

Data, releases and distribution

Cancelled accounts typically keep account data and previously delivered masters or releases unless LANDR's policies require removal.

If distribution or catalog removal issues occur, those are separate matters and may require support escalation or regulatory action.

Will I get a refund?

LANDR web subscriptions

LANDR states that web-based subscriptions are prepaid and non-refundable; there are no refunds or credits for partial months or years.

Cancellation does not entitle you to refunds for the most recent or any prior charges under the standard terms.

In-app purchases and exceptions

• In-app purchases must be handled by Apple or Google; LANDR cannot issue refunds for those purchases.
• If a service was not delivered (e.g., distribution failure, account problems), document the issue and contact LANDR support first.
• If LANDR refuses resolution for undelivered services, you may pursue a refund request through your payment provider or file a consumer complaint.

LANDR plans and pricing

Available plans

Below are the known plans and advertised prices (USD monthly rates billed annually where noted).

Price table

Your consumer rights in Nigeria

Relevant protections

Nigeria’s consumer protection framework protects consumers against poor quality or undelivered services and provides for remedies when services are not delivered as advertised.

Regulatory oversight is available through bodies such as the Federal Competition and Consumer Protection Commission (FCCPC).

Practical steps and recourse

• Document failures (screenshots, receipts, correspondence) when LANDR fails to deliver services.
• Raise a formal complaint with LANDR support and allow reasonable time for resolution.
• If unresolved, submit a complaint to FCCPC or seek legal/consumer-advisory assistance in Nigeria.

Customer experiences

Positive feedback

• Users praise LANDR’s intuitive interface, easy distribution workflows, and helpful plugins.
• Many highlight quick release processing and simple plugin tools as value-added features.

Negative feedback

• Complaints include slow or poor customer support response times and generic replies.
• Reports exist of distribution problems, frozen earnings, catalog removals, and opaque payouts.

Documentation checklist

What to collect before contacting support

• Account email and username used with LANDR.
• Payment receipts, invoice numbers, and billing date(s).
• Screenshots of subscription status, error messages, and affected releases.
• Copies of any support correspondence and ticket numbers.

What helps regulatory complaints

• Chronology of events with dates and times.
• Bank or card statements showing charges from LANDR.
• Clear description of the expected service and how it failed.

Common mistakes

Assuming in-app cancellations are handled by LANDR

Some users expect LANDR to cancel App Store or Google Play subscriptions for them. This is incorrect; you must cancel through the platform.

Attempting to contact LANDR for an in-app refund often delays resolution; instead contact Apple or Google for those refunds.

Waiting without documentation

Failing to gather receipts, screenshots, and support exchanges weakens any refund or regulatory claim.

Always save timestamps and ticket numbers; vague complaints are harder to resolve with LANDR or authorities.

Comparative recap

Quick method comparison

The table below summarizes cancellation routes, refund likelihood, and immediate outcomes for quick reference.

Comparison table

After cancelling

What to check right away

• Confirm cancellation email or status in your LANDR account settings.
• Verify access continues until the paid period ends and note the end date.

Useful links and next steps

• LANDR Help: How do I cancel my subscription?
• LANDR Help: In-App Purchases
• LANDR Pricing Terms
• If issues remain unresolved, prepare documentation and consider filing with the FCCPC or seeking legal advice in Nigeria.

Address

Company headquarters

1001 boul. Robert Bourassa Suite 2100 Montreal, QC H3B 4L4

Notes on contacting

LANDR’s primary contact and legal addresses are in Canada; no local Nigerian address was found in available records.

Use the online support links above for account and billing issues before pursuing formal complaints.