Cancellation service #1 in Nigeria
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Musescore service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Musescore: Easy Method
What is Musescore
Overview
MuseScore is a music notation platform that provides score playback, sheet sharing, and subscription-based access to additional scores and learning tools.
It is used by students, teachers and performers to create, download and study music scores online and via mobile apps.
Core features
Features include an online score library, notation editor, playback, and premium plans that add access to curated content and learning resources.
MuseScore is available on the web, iOS and Android and offers account-based subscriptions tied to the platform and app stores.
How to cancel Musescore
Cancel via the MuseScore website (recommended)
- Log in at the MuseScore website.
- Go to Profile → Settings → Subscription → Cancel Subscription.
- You will receive a confirmation email; access continues until the end of the billing period.
- Guide: How to cancel (web).
Cancel via mobile app stores
- iOS (App Store): Open iPhone Settings → Apple ID → Subscriptions → MuseScore → Cancel Subscription. Processing can take 24 - 48 hours.
- Android (Google Play): Open Google Play Store → Profile → Payments & Subscriptions → Subscriptions → MuseScore → Cancel Subscription. Processing can take 24 - 48 hours.
- For in-app purchases, refunds must usually be requested from Apple or Google (MuseScore cannot directly refund App Store/Google Play charges).
Cancel via email or phone
- Send a cancellation request from the registered account email to support@musescore.com and include the last 4 digits of the payment card.
- Call +1 613 416 8568 (Mon - Fri, 9 AM - 6 PM EST) for assistance.
What happens when you cancel
Access and billing
After cancellation you retain access to paid features until the end of your current billing period.
No further recurring charges should occur once cancellation is confirmed, though a short processing delay can apply.
Account and data
Your MuseScore account and uploaded scores normally remain available after subscription expiry, but premium features will be removed.
Export any scores you need locally before losing premium editing or learning features.
Confirmation and timing
Expect a confirmation email after cancellation via web or support. Mobile store cancellations may take 24 - 48 hours to show in your account.
Keep confirmation emails or screenshots as proof in case of billing disputes.
Will I get a refund?
Website purchases and trials
New subscriptions bought on the website may be eligible for a 14-day refund window for new subscriptions; free trials must be cancelled at least 48 hours before renewal.
No refunds are generally given for partial months of service after the billing period has started.
App Store and Google Play purchases
In-app purchases through Apple or Google are subject to those stores' refund policies and are not refundable directly by MuseScore.
If your purchase was on the App Store or Google Play, request a refund through Apple or Google support.
Exceptions and unauthorized charges
- Digital purchases are generally non-returnable under MuseScore Terms, but accidental purchases may be considered for refund within 7 days if not extensively used.
- Unauthorized charges may be refunded after investigation; provide evidence such as transaction ID and screenshots.
- Reference: Cancel & refund guide and Terms note.
Musescore plans and pricing
Plans table
| Plan | Price | Period | Features |
|---|---|---|---|
| PRO+ (1 year with 7-day trial) | €69.99 | Annual | PRO+ access and LEARN Lite (per example invoice) |
Notes on pricing
The €69.99 annual price above reflects a user payment example and may not be specific to Nigeria.
Local pricing or currency conversions may vary; check your purchase confirmation for the exact charged amount.
Your consumer rights in Nigeria
Cooling-off and refund rights
Nigerian consumer protection includes rights over unfair contract terms and may allow refunds during cooling-off periods for digital content in some cases.
MuseScore’s own policies limit refunds to 7 - 14 days depending on purchase channel and may refuse refunds if content was accessed extensively.
Platform-specific rules
Purchases made via Apple App Store or Google Play are governed by those platforms’ terms and refund processes; MuseScore cannot override them.
If you believe MuseScore applied unfair terms, you may lodge a complaint with a Nigerian consumer protection agency or your payment provider.
Customer experiences
Positive feedback
Many users praise MuseScore for its large library of scores and usefulness as a free and paid resource for learning and performance.
Reviews note the platform’s value for accessing a variety of sheet music and community-shared arrangements.
Complaints and recurring issues
There are recurring complaints about unexpected charges, difficulty cancelling, and interface features described as 'dark patterns'.
Some users report being refused refunds or receiving partial refunds despite cancelling promptly; community reports are visible on review sites and forums.
Documentation checklist
What to include in your request
- Registered account email and username.
- Receipt or invoice showing the charge (transaction ID if available).
- Last 4 digits of the payment card used.
- Screenshots of subscriptions, charges, and cancellation attempts.
Where to send and additional contacts
- Email: support@musescore.com.
- Phone: +1 613 416 8568 (Mon - Fri, 9 AM - 6 PM EST).
- For App Store/Google Play purchases, use Apple or Google refund request forms and keep their response records.
Common mistakes
Mistakes when cancelling
Attempting to cancel via a different account or from a device not signed into the registered account can fail and leave the subscription active.
Another common error is assuming cancellation is immediate; mobile store cancellations may need 24 - 48 hours to process.
Mistakes when requesting refunds
Expecting MuseScore to refund App Store/Google Play charges directly is a frequent mistake; these refunds must go through the respective store.
Waiting beyond the stated refund window or not saving proof of cancellation reduces the chance of a successful refund or dispute.
Comparative recap
Summary table
| Method | Ease | Refund handled by | Processing time | Access until |
|---|---|---|---|---|
| Web (MuseScore site) | Easy - direct account control | MuseScore (website purchases) | Immediate confirmation; refund windows 7 - 14 days | End of billing period |
| iOS (App Store) | Moderate - via Apple ID settings | Apple App Store | 24 - 48 hours to reflect; refunds via Apple | End of billing period |
| Android (Google Play) | Moderate - via Google Play | Google Play Store | 24 - 48 hours to reflect; refunds via Google | End of billing period |
| Email / Phone | Varies - may require support interaction | MuseScore support (website purchases) | Depends on support response; keep records | End of billing period |
Quick takeaway
Cancel via the web for the clearest control and confirmation; use Apple/Google channels for in-app purchases and refunds.
Keep receipts and confirmation emails to support any dispute or refund request.
After cancelling
Check and confirm
- Save the cancellation confirmation email or screenshot as proof.
- Monitor bank statements for any continued charges over the next billing cycle.
Next steps and alternatives
Export any scores and materials you need locally before premium features expire.
If you need further help, see the cancellation guide: How to cancel (web), or Terms note: MuseScore terms.
Address
Company address
MuseScore Ltd, Spyrou Kyprianou 84, Limassol, Limassol 4004, Cyprus.
Support contacts and hours
Email: support@musescore.com. Phone: +1 613 416 8568.
Support phone hours: Mon - Fri, 9 AM - 6 PM EST. For App Store/Google Play issues, use those stores' support channels.
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FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.