Cancellation service #1 in United Kingdom
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Aeroplan service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Aeroplan: Easy Method
What is Aeroplan
Overview
Aeroplan is Air Canada’s loyalty and travel rewards programme that lets members book Flight Rewards using points or Flight Reward Certificates.
Members use the Aeroplan website, the Air Canada desktop booking flow, or the Air Canada / Aeroplan mobile app to book, manage and cancel reward bookings.
Why this guide matters in Nigeria
This guide explains how to cancel unused, unexpired Aeroplan Flight Rewards from Nigeria and what to expect about refunds, fees and consumer rights.
It includes platform-specific tips, timing rules and local consumer protections relevant to travellers based in Nigeria.
How to cancel Aeroplan
Cancel using the Air Canada desktop website
- Sign in at aircanada.com with your Aeroplan account.
- Open "Manage bookings" or "My bookings", locate the Flight Reward and select the cancel option.
- Follow on-screen prompts to confirm cancellation and request a refund or certificate return.
Cancel using the Aeroplan / Air Canada mobile app and Contact Centre
- Open the Air Canada / Aeroplan app and check the booking details for a cancel button; some users report the app may not show a cancel option for refundable Flight Rewards.
- If the app does not allow cancellation, try the desktop site or call the Aeroplan Contact Centre for assistance.
- Contact Centre cancellations are available if online cancellation fails, but fees may be higher and wait times can be long.
What happens when you cancel
Immediate actions
When you cancel, Aeroplan updates the booking and begins the refund or voucher process according to the fare rules and how you booked.
If you used a Flight Reward Certificate and travel has not started, the certificate may be returned to your account if still valid.
Account and points handling
Refunded points or returned certificates are credited back to the member account; timing varies and can take several days in some cases.
Keep screenshots and confirmation emails as proof while waiting for points or certificates to reappear in your account.
Will I get a refund?
24-hour full refund rule
Aeroplan allows complimentary, full refunds for Flight Rewards cancelled within 24 hours of booking, regardless of fare type.
This 24-hour rule applies even if the fare would normally be non-refundable under other conditions.
Refunds beyond 24 hours and up to departure
- Beyond 24 hours, refunds depend on the fare class and the ticket’s rules; cancellation up to 2 hours before departure is generally possible but may incur fees.
- Online cancellations (aircanada.com) typically incur CAD 150 - 175 in cancellation/refund fees depending on fare class.
- Cancellations via the Contact Centre typically incur higher fees of about CAD 175 - 200.
- There is no general 14-day cooling-off entitlement for Aeroplan Flight Rewards; refund rules are governed by fare conditions.
Aeroplan plans and pricing
Summary of plan types
Aeroplan does not require a paid subscription to use the programme; the official Air Canada / Aeroplan app and website are free to download and use in Nigeria.
There is no evidence of any paid in-app subscription charging in EUR for Nigerian users.
Pricing table
| Item | Price / Fee | Notes |
|---|---|---|
| Aeroplan / Air Canada app | Free | Download and use in Nigeria at no cost. |
| Air Canada website access (aircanada.com) | Free | Desktop booking and cancellations available; often shows cancel option for refundable bookings. |
| Online cancellation fee (aircanada.com) | CAD 150 - 175 | Varies by fare class; applies when refund is permitted beyond 24 hours. |
| Contact Centre cancellation fee | CAD 175 - 200 | Higher than online; includes phone handling and service charges. |
| Flight Reward Certificate refund | Varies | Certificate refunded to account if unused and still valid; no extra charge if rules allow return. |
Your consumer rights in Nigeria
Regulatory protections
Under the Nigerian Civil Aviation Regulations (2015), if an airline cancels a flight passengers may choose a full refund at purchase price or re‑routing.
For domestic flights refunds must be issued immediately; for international flights refunds should be completed within 14 days.
General consumer law
The Federal Competition and Consumer Protection Act (FCCPA 2018) requires transparent terms, timely refunds and adequate recourse when services fail to meet advertised commitments.
If Aeroplan or Air Canada fails to follow these obligations, Nigerian consumers can lodge complaints with relevant consumer protection or aviation authorities.
Customer experiences
Positive notes
Some members report straightforward cancellations and successful certificate returns when using the desktop site within policy limits.
The 24‑hour full refund rule is consistently helpful when booking changes happen immediately after purchase.
Negative reports and common issues
- Many user reviews are negative, citing account deactivations, website bugs and long Contact Centre wait times.
- Reddit and review sites report problems: cancelled bookings not reflected promptly, delays of days for points refunds, and mobile app lacking cancellation functionality.
- Some users find cancellations applied to whole bookings rather than specific passengers, causing inconvenience for multi-passenger reservations.
Documentation checklist
Before you call or cancel online
- Aeroplan membership number and account email.
- Booking reference (PNR) and flight details (date, flight number, passenger names).
- Proof of payment or points redemption receipt, and Flight Reward Certificate number if used.
For refunds and follow-up
- Confirmation email or screenshot of cancellation request.
- Passport or ID for international bookings, if requested.
- Record of Contact Centre call (date, time, agent name) when relevant.
Common mistakes
Relying only on the mobile app
Example: Attempting to cancel via the Aeroplan mobile app when the cancel option is not available.
Fix: Try the desktop website or call the Contact Centre if the app lacks the required functionality.
Misunderstanding refund windows and fees
Example: Expecting a free refund after 24 hours or assuming a 14‑day cooling-off period applies to Flight Rewards.
Fix: Remember the complimentary 24‑hour rule, then expect fare‑class rules and fees (and higher fees by phone) after that window.
Comparative recap
Quick method comparison
| Method | Cancel availability | Typical fee | Speed of processing |
|---|---|---|---|
| Desktop website (aircanada.com) | Usually shows cancel option for refundable Flight Rewards | CAD 150 - 175 online fee beyond 24 hours | Faster processing and confirmation emails |
| Mobile app | May not show cancel option for some refundable bookings (user reports) | Same fare rules apply, but may require switching to web or phone | Varies; may require follow-up if cancellation not permitted in app |
| Contact Centre (phone) | Available when online/app cancellation fails | CAD 175 - 200 (higher service fee) | Often slower due to hold times; refunds may take longer to process |
After cancelling
Tracking your refund or certificate return
Watch your Aeroplan account for points or certificate returns and check your email for cancellation confirmations.
If points or certificates do not appear within a few days, follow up with the Contact Centre and retain cancellation confirmation.
Helpful links and next steps
- Aeroplan overview and sign-in (Air Canada)
- Air Canada - Manage bookings
- If you believe your rights under Nigerian law have been breached, consider contacting the Nigerian Civil Aviation Authority or the consumer protection agency.
Address
Aeroplan postal contact
Aeroplan Reward Department
P.O. Box 16,000 Station Airport Dorval, Québec, Canada H4Y 1H6
Contacting from Nigeria
Use the Air Canada / Aeroplan website or the Contact Centre for phone support; calling from Nigeria may incur international call charges.
When writing, include full booking details and Aeroplan membership information for faster processing.
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FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.