Cancellation service #1 in Nigeria
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Chai service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Chai: Easy Method
What is Chai
Overview
Chai is an AI chat application that offers conversational characters, free ad-supported use, and paid subscription tiers for extra features and an ad-free experience.
The app is available on iOS (App Store), Android (Google Play) and via web access, and it is used internationally including by people in Nigeria.
Core features
Chai provides creative AI characters, chat histories, and premium features such as ad removal and expanded access for subscribers.
User experiences vary, with many enjoying the bots while others report issues with memory, ads, or unexpected behaviour.
How to cancel Chai
Cancel on iOS (App Store)
- Open the iPhone Settings app, tap your name, then tap Subscriptions.
- Find Chai in the list and select Cancel Subscription at least 24 hours before the renewal date.
- Confirm cancellation; Apple continues to manage billing and refunds for App Store purchases.
Cancel on Android (Google Play) and Web
- Google Play: Open the Google Play Store app, tap your profile, go to Payments & subscriptions → Subscriptions, select Chai and choose Cancel.
- Web: If you subscribed on the Chai website, log into your account, open subscription or billing settings and follow the on-screen cancel link. Web subscriptions typically auto-renew until you cancel.
- Always check the confirmation email or on-screen message to ensure cancellation went through.
What happens when you cancel
Access after cancellation
Cancelling a subscription usually stops future auto-renewal but does not necessarily remove immediate access.
You generally retain paid features until the end of your current billing period after cancellation.
Renewals and data
Auto-renewal stops once cancellation is confirmed, preventing further charges after the current period ends.
Message history and account data handling follow Chai’s privacy and retention policies; deleting your account is a separate action if you wish to remove data.
Will I get a refund?
Platform-dependent refund rules
- App Store (iOS): Apple manages refunds. Chai cannot directly refund App Store charges; refund requests must go through Apple.
- Google Play (Android): Chai developers have stated they can issue refunds directly in some cases, subject to Google Play policies and time limits.
- Web purchases: Refunds depend on Chai’s web billing policy; check the account or help pages for instructions.
Common refund conditions and exceptions
There is no explicit 14-day statutory cooling-off right in Chai’s publicly available terms, and refunds are generally not granted for change of mind or user error.
If you believe you were charged in error, use the store’s refund process or contact your bank for a dispute if the store cannot resolve it.
Chai plans and pricing
Pricing summary
Below are the subscription plans and prices reported from App Store listings (EUR) and mid-market conversions for Nigeria.
Exact local prices on the App Store may vary due to daily exchange rates and regional rounding.
| Plan | Price (EUR) | Period | Features |
|---|---|---|---|
| Premium Subscription | €3.70 | Monthly | Premium features, ad-free |
| Ultra Subscription | €7.97 | Monthly | Maximum access, ad-free, exclusive features |
| Premium Subscription | €35.20 | Annual | Premium features, ad-free (annual rate) |
| Ultra Subscription | €76.30 | Annual | Maximum access, ad-free, exclusive features (annual rate) |
Your consumer rights in Nigeria
Legal framework
Nigeria’s consumer protection functions are overseen by the Federal Competition and Consumer Protection Commission (FCCPC), which promotes fair treatment for consumers.
However, Chai’s publicly available terms do not specify a statutory 14-day cooling-off right for digital subscriptions.
How rights apply to digital subscriptions
Where refunds and cancellations intersect with platform rules (Apple, Google), the store’s policies and terms usually govern outcomes more than local statements.
If you encounter unresolved billing issues, contact the store first, then the FCCPC or your bank for dispute options if necessary.
Customer experiences
Positive feedback
Many users praise Chai for entertaining and creative AI characters, describing the app as engaging and good value with a free ad-watching option.
Some users report being highly satisfied and using the app frequently for interactions with various bots.
Negative feedback
Frequent complaints include bots’ poor memory, excessive or intrusive ads, inability to manage or delete messages, and unstable or repetitive bot behaviour.
Users also report issues obtaining refunds from Apple and being charged after attempting to cancel, in which case they sometimes escalate to their bank.
Documentation checklist
Before requesting a refund or dispute
- Subscription confirmation email or receipt (App Store/Google Play/web).
- Date and time of the charge and renewal attempts.
- Screenshot or record of the cancellation confirmation, if available.
When contacting support or your bank
- Account email or user ID used for the Chai account.
- Order or transaction ID from the store receipt.
- Written notes of any communication with Chai or the app store support teams.
Common mistakes
Timing errors
Many users miss the App Store requirement to cancel at least 24 hours before renewal and are subsequently charged despite cancelling later.
To avoid this, check the next billing date in your subscriptions and cancel well ahead of that day.
Wrong channel for refunds
Users often contact Chai directly for App Store refunds; because Apple controls those payments, Chai cannot issue those refunds directly.
For App Store charges, submit refund requests to Apple via Apple Support. For Google Play, try the Play Store refund flow first.
Comparative recap
Platform comparison
The table below summarises cancellation steps, refund responsibility and important notes for each platform where Chai is available.
| Platform | How to cancel | Refund responsibility | Notes |
|---|---|---|---|
| iOS (App Store) | Cancel via iPhone Settings → Subscriptions (24 hours before renewal recommended) | Apple handles refunds | Chai cannot directly refund App Store transactions; use Apple Support |
| Android (Google Play) | Cancel via Google Play → Subscriptions or via Play Store web interface | Chai may refund directly where permitted; Google also handles some refunds | Developers state direct refunds are possible in some cases; follow Play refund process |
| Web | Cancel in your Chai account billing/subscription settings on the website | Depends on Chai’s web billing policy | Subscriptions generally auto-renew until you cancel; check web help for specifics |
After cancelling
Confirm and monitor
After cancelling, keep confirmation emails and check that no further charges occur after the current billing period ends.
If you are charged after cancelling, gather documentation and contact the store or your bank to dispute the transaction.
Helpful links and contacts
- Apple Support - Request a refund
- Google Play - Request a refund
- Federal Competition and Consumer Protection Commission (FCCPC)
Address
Registered office
The Chai company contact address used here is the UK registered office for THE CHAI COMPANY LTD.
Postal address
First Floor 83d London Road, Romford, Essex, United Kingdom, RM7 9QD
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FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.