Cancellation service #1 in Nigeria
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Crownbill service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Crownbill: Easy Method
What is Crownbill
Overview
Crownbill is a billing and subscription service platform used to manage digital subscriptions and recurring payments.
It appears as a merchant on transaction records and offers subscription management through app stores and its website.
Service type
Crownbill acts as a subscription/billing processor rather than a storefront for goods in some cases.
Contact and cancellation paths depend on how the subscription was originally purchased (Apple, Google, or web).
How to cancel Crownbill
Cancel via App Store (Apple ID)
- Open your Apple ID subscriptions on your iPhone, iPad or via iTunes on a computer.
- Find the Crownbill subscription and choose Cancel Subscription to stop future renewals.
- Keep the cancellation confirmation or a screenshot for your records.
Cancel via Google Play
- Open the Google Play Store app and go to Payments & subscriptions > Subscriptions.
- Select the Crownbill subscription and tap Cancel subscription.
- Save any confirmation email or screenshot showing the cancellation.
Cancel via Web (Crownbill.com)
- Log in to your account at crownbill.com.
- Go to billing or subscription settings and follow the on-screen cancellation steps.
- If no self-serve option exists, contact support by live chat, email (support@crownbill.com) or phone (+1 855 614 0095).
When online cancellation fails
- If you cannot cancel online or receive no response, send a written cancellation request by registered mail.
- Mail to PO Box 5114, Fredericksburg, VA 22403-5514, USA and keep proof of delivery for evidence.
What happens when you cancel
Access and billing
Cancellation may take effect immediately or within 24 hours, depending on the platform and processing.
In many cases, access to the service continues until the end of the current billing period; this varies by subscription source.
Renewal and future charges
Once cancelled, future renewals should stop but confirmed cancellation proof is important if charges persist.
If charges continue after cancellation, document them and contact support or your bank/card issuer.
Account and data
Cancelling a subscription is not necessarily the same as deleting your account or data.
Check account settings on crownbill.com or ask support if you need account deletion or data removal.
Will I get a refund?
Refund policy
Crownbill does not display a clear, formal public refund policy; refunds appear to be handled case-by-case.
There is no publicly stated statutory 14-day cooling-off right shown for Crownbill subscriptions.
How to request a refund
- Contact billing support by live chat, email (support@crownbill.com) or phone (+1 855 614 0095) and provide transaction details (date/time, amount, product).
- Ask explicitly for a refund and keep all correspondence and confirmation messages.
When to escalate
- If Crownbill is unresponsive or refuses a refund, initiate a dispute with your bank or card issuer for unauthorized or billing errors.
- Act promptly - notifying your bank within about 60 days of the charge improves chances of reversal for recent transactions.
Crownbill plans and pricing
Overview
There is no clear, public listing of exact prices for Crownbill plans for Nigeria in available sources.
Pricing information appears to be absent or not publicly available for 2024/2025.
Notes on pricing
If you need exact fees for a subscription you purchased, check your purchase receipt, app-store purchase history, or the crownbill.com billing area.
Contact support for account-specific pricing details or invoices.
| Plan | Price (Nigeria) |
|---|---|
| Plans | Varies |
Your consumer rights in Nigeria
Local consumer protection bodies
If you believe you have been wrongly charged, you can contact your bank and file a dispute through the card issuer.
For broader complaints, consider contacting the Federal Competition and Consumer Protection Commission (FCCPC) in Nigeria.
Practical rights and limits
There is no indication that Crownbill provides a statutory 14-day cooling-off period; refunds and cancellations are handled ad hoc.
When company support fails, bank/card dispute processes are often the most practical route to recover funds.
Escalation channels
- Contact Crownbill support first (live chat, support@crownbill.com, +1 855 614 0095).
- If unresolved, raise a chargeback/dispute with your card issuer and consider filing a complaint with FCCPC.
Customer experiences
Reported negative experiences
Public reviews on platforms such as Trustpilot and Sitejabber contain complaints about difficulty cancelling and lack of refunds.
Comments include accusations of unauthorized charges and poor support responsiveness in several user reports.
Absence of verified positives
There are few or no prominent positive reviews in the available sample; this suggests caution and careful record-keeping when subscribing.
Individual experiences vary, and some users may have successful cancellations or refunds depending on circumstances.
Documentation checklist
What to collect
- Transaction date and time, exact amount charged, and product or subscription name.
- Receipts, bank/card statements showing the charge, and screenshots of subscription pages.
- All correspondence with support (emails, chat transcripts) and any cancellation confirmations.
How to keep proofs
- Save registered-mail proof of delivery if you send a written cancellation.
- Retain copies in email and local backups for at least several months while disputes are pending.
Common mistakes
Canceling in the wrong place
A frequent error is cancelling on the vendor site when the subscription was purchased through Apple or Google.
If you subscribed via App Store or Google Play, you must cancel via that store to stop renewals.
Not keeping confirmation
Another common mistake is not saving cancellation confirmations or communication logs, which weakens your position if charges persist.
Always screenshot or save confirmation emails immediately after cancelling.
Waiting too long to act
Delaying a refund or dispute request reduces the chances of reversal, especially for card chargebacks with time limits.
Act quickly after an unexpected charge and notify your bank within the issuer's deadline.
Comparative recap
Quick summary
The fastest cancellation route is through the app store where the subscription was bought.
Web cancellation and support contacts are next; registered mail and bank disputes are fallback options if support is unresponsive.
Recommendation
Identify where the subscription originated, cancel there, save evidence, and escalate to your bank if Crownbill is unhelpful.
Use registered mail only if online and support routes fail to produce a response.
| Method | Ease | Refund likelihood | Recommended action |
|---|---|---|---|
| App Store (Apple ID) | Easy | Managed by Apple | Cancel in Apple subscriptions; keep confirmation |
| Google Play | Easy | Managed by Google | Cancel in Google Play; keep confirmation |
| Web (crownbill.com) | Moderate | Case-by-case | Cancel in account settings or contact support (email/phone) |
| Unresponsive / postal | Hard | Low unless bank intervenes | Send registered mail and start bank dispute if needed |
After cancelling
Next steps
Keep all confirmation emails, screenshots and delivery proofs for at least a few billing cycles in case of continued charges.
Monitor your bank/card statements and report any unexpected charges immediately to your card issuer.
Helpful links
- Crownbill website
- Apple subscriptions support
- Google Play subscriptions support
- Federal Competition and Consumer Protection Commission (Nigeria)
Address
Registered contact addresses
PO Box: PO Box 5114, Fredericksburg, VA 22403-5514, USA (for written cancellation requests).
Phone and email for support: +1 855 614 0095, support@crownbill.com.
Additional addresses and notes
An address associated with related entities: Tecom LTD, Arch. Makarios III Avenue 132, SAGRO BUILDING, 3021 Limassol.
These addresses are provided from public records and may be linked to related companies; verify with support if you need formal company registration details.
Similar cancellation services
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.