Cancel Freelancer.com: Easy Method

What is Freelancer.com

Overview

Freelancer.com is an online marketplace connecting businesses and freelancers worldwide. It offers membership plans, project bidding, escrow payments, and payout options for users in Nigeria and other countries.

Service scope

The platform supports hiring, project management, and deposits for funding work. Membership tiers provide additional features, but core posting and bidding can be used on a free account.

How to cancel Freelancer.com

Cancel a paid membership on the website

• Log into your Freelancer.com account on the web.
• Go to Settings → Membership tab → click "Cancel".
• The cancellation takes effect after the current paid term ends; you keep benefits until the next renewal date.

Notes about app store cancellations

There is no verified separate cancellation process via the App Store or Google Play for Freelancer.com.

Cancellations must be handled through the Freelancer.com website as described above.

What happens when you cancel

Access and benefits

After you cancel a paid membership, you retain the paid benefits until the current billing term ends. Your membership will not renew at the next billing date.

Account data and projects

Your account, profile, messages, and project data remain accessible unless you choose to delete your account separately.

Cancelling membership does not automatically close active projects or release milestones; manage projects before the membership term ends.

Will I get a refund?

Refunds for unused deposited funds

Freelancer.com allows refunds of unused deposited funds that remain in your account balance, subject to time limits and verification.

• PayPal deposits: refundable up to one year.
• Credit card deposits: generally refundable between six months and one year, depending on the deposit.

Exceptions and other options

Deposits outside the refundable period are not eligible for a refund but can typically be withdrawn via payout, subject to security processing times.

There is no general 14-day unconditional cancellation or refund rule for memberships; refunds are specific to unused deposits and timeframes.

Freelancer.com plans and pricing

Membership pricing visibility

Freelancer.com displays pricing in USD on the site. There is no publicly available, Nigeria-specific EUR pricing or detailed EUR equivalents for 2024/2025.

Quick table

Your consumer rights in Nigeria

Refund and cancellation rights

There is no automatic 14-day consumer right to cancel digital services like memberships in the same way as physical goods.

Refunds on Freelancer.com are limited to unused deposited funds within specified time windows and must be requested via support.

Practical steps under local expectations

• Request refunds through Freelancer.com support if funds remain in your balance and are within the refundable period.
• Document all communications and transactions to support any dispute.

Customer experiences

Positive experiences

Many users praise responsive customer support agents who can resolve verification or setup issues quickly.

Positive reviews mention helpful staff by name and satisfactory resolution of specific account problems.

Negative experiences

Other users report difficulties obtaining refunds, surprise charges, verification frustrations, and slow or opaque dispute handling.

Threads on review sites and forums mention problems with fee disputes, deleted chats, and extra payment requests during projects.

Documentation checklist

Required proofs for refund or dispute

• Account email and username.
• Transaction receipts for deposits (PayPal/credit card statements).
• Screenshots of account balance and relevant messages or invoices.
• Support ticket numbers and timestamps of communications.

Optional but helpful documents

• Identification documents if verification is required.
• Bank or PayPal payout details for refund processing.

Common mistakes

Expecting instant refunds after cancellation

Users sometimes assume cancelling a membership triggers an immediate refund of the current term. Cancellation only prevents future renewals; current term charges are not refunded.

Trying to cancel via mobile app stores

Attempting to cancel through Apple App Store or Google Play can fail because Freelancer.com requires cancellation on its website.

Not documenting communications or missing refundable timeframes are common errors that complicate disputes.

Comparative recap

Key contrasts

After cancelling

Manage remaining funds and projects

Before your paid term ends, close or secure active projects and milestones as needed to avoid disputes.

Useful links and next steps

• How to cancel or downgrade a membership (Freelancer help)
• Refunding PayPal deposits (Freelancer support)
• Refunding credit card deposits (Freelancer support)

Address

Freelancer.com global office

Level 37 Grosvenor Place 225 George Street Sydney, NSW 2000 Australia

Nigeria-specific correspondence

Freelancer.com does not publish a Nigeria-specific postal address for cancellation or correspondence; use the website support channels for local requests.