Cancellation service #1 in Nigeria
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Drops service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Drops: Complete Guide
What is Drops
Overview
Drops is a language-learning app focused on short, visual vocabulary sessions and games. It offers free limited daily practice and paid subscriptions for unlimited access, offline use, and ad-free lessons.
How Drops is offered
Drops subscriptions are sold directly on the Drops website and in-app via the Apple App Store and Google Play. Some web purchases are processed through a payments provider called Paddle.
How to cancel Drops
Cancel on iOS (App Store)
- Open Settings on your iPhone or iPad.
- Tap your name, then tap Subscriptions.
- Select "Drops" from the list, then tap Cancel Subscription.
Cancel on Android (Google Play) and Web
- Open the Google Play Store → Menu → Account → Subscriptions → select "Drops" → tap Cancel Subscription.
- For web purchases via Paddle, visit the Paddle subscription cancellation page and follow the instructions. You can start at Paddle for guidance.
- Note: Cancelling through an app store or Paddle stops future renewals but does not automatically trigger a refund.
What happens when you cancel
Access and renewal
When you cancel, auto-renewal for your subscription stops. You typically retain access until the end of the current paid billing period.
Account data and content
Your account and learning progress are usually preserved after cancellation so you can return later. Permanent deletion of account data requires following Drops' account deletion process in the app or website.
Will I get a refund?
Refund overview
There is a 14-day money-back guarantee for premium subscriptions purchased directly via Drops (website or mobile app). This applies to qualifying direct purchases.
Exceptions and platform rules
- Purchases made through the Apple App Store are handled by Apple; Drops cannot provide refunds for those transactions.
- Google Play may offer refunds under its own policies - check Google Play support for eligibility and procedures.
- Canceling a subscription (App Store, Google Play, or Paddle) does not automatically issue a refund; you must submit a separate refund request to the appropriate provider.
Drops plans and pricing
Pricing table (estimates)
| Plan | Price (approx. EUR) | Period | Features |
|---|---|---|---|
| Premium (Nigeria App Store) | ≈ €26.87 | Unspecified (listed in NGN) | Based on 'Premium' in-app purchase listing in NGN |
| Monthly (USD site) | ≈ €10.12 | Monthly | Unlimited access, ad-free, offline |
| Yearly (USD site) | ≈ €64.39 / year | Annual | Unlimited access, ad-free, offline |
| Lifetime (USD site) | ≈ €138.00 | One-time | Unlimited access, ad-free, offline |
Your consumer rights in Nigeria
Local consumer protection
Nigerian consumer protection laws, such as provisions under the Consumer Protection Council Act, provide rights to refunds when services are not delivered as agreed. Digital downloads and subscription services can be treated differently under local rules.
Practical steps in Nigeria
- Keep payment receipts and transaction IDs to support any claim.
- If you suspect an unauthorized charge, contact your bank or card issuer immediately to dispute the transaction.
- Consider contacting the relevant Nigerian consumer authority for guidance and to verify your rights.
Customer experiences
Positive feedback
Many users rate Drops highly for engagement and visual vocabulary learning. The app has been praised for a fun interface and usefulness, especially by users with paid lifetime access.
Negative feedback
Trustpilot reviews include complaints about lifetime subscription issues, unexpected charges, and slow support responses. Users also report frustrations with limited free trial mechanics and occasional app bugs.
Documentation checklist
What to collect before contacting support
- Order receipt or invoice showing date and amount.
- Transaction or order ID from Apple, Google Play, Paddle, or Drops.
- Email address associated with your Drops account.
- Screenshots of subscription page, billing entries, or error messages.
Where to send documentation
- Use the platform where you purchased: Apple/Google Play support for store purchases.
- For Paddle or direct Drops purchases, contact the vendor support channel and include the documentation listed above.
Common mistakes
Assuming cancellation equals refund
A frequent mistake is cancelling a subscription and expecting an automatic refund. App stores and payment providers typically require a separate refund request.
Not cancelling in the correct store
Another common error is cancelling in the Drops app but not in the store that charged you (Apple/Google Play). Always cancel in the same account/store where the purchase was made to stop renewals.
Comparative recap
Quick comparison
| Channel | How to cancel | Refund availability | Where to request refund |
|---|---|---|---|
| Apple App Store | Settings → Your name → Subscriptions → Drops → Cancel | Refunds handled by Apple (Drops cannot issue) | Apple Support |
| Google Play | Google Play Store → Menu → Account → Subscriptions → Drops → Cancel | Google Play may offer refunds per its policy | Google Play Support |
| Web (Paddle) | Visit Paddle subscription cancellation page and follow instructions | Refunds depend on Paddle and vendor terms | Paddle support |
| Direct Drops purchase | Cancel via Drops account or contact Drops support | 14-day money-back guarantee for direct purchases | Contact Drops support via official site (Drops) |
After cancelling
Next steps
Save all confirmation messages and receipts related to cancellation and any refund requests. Monitor your bank or card statement for any unexpected charges after cancellation.
Helpful links
- Apple Support - manage subscriptions and request refunds for App Store purchases.
- Google Play Support - manage subscriptions and request refunds for Google Play purchases.
- Paddle - subscription management for Paddle-processed purchases.
- Drops (official site) - account support and direct-purchase help.
Address
Head office (Nigeria)
90, Ladipo Street, Matori Industrial Estate, Lagos
Notes
No specific cancellation mailing address was found; use the contact/support channels listed above for account or refund requests.
Similar cancellation services
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.