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Cancellation service #1 in Nigeria
Cancel Edreams: Easy Method
What is eDreams
Overview
eDreams is an online travel agency (OTA) that sells flight tickets, hotel bookings and subscription services such as Prime membership.
The company acts as an intermediary between customers and airlines, handling bookings, changes and refund requests according to fare rules and airline policies.
How eDreams services work
When you buy a flight through eDreams you receive a booking reference and ticket issued by the airline or eDreams on the airline’s behalf.
Refunds, cancellations and entitlements often depend on the fare conditions set by the airline and any optional protections you purchased with your booking.
How to cancel eDreams
Cancel a flight via website
- Sign in to your eDreams account and go to MyTrips.
- Choose the booking, click Manage booking and select Cancel flight.
- Follow on-screen steps and confirm; note an administration fee may apply.
Cancel subscriptions and Prime
- For Prime membership (My plan), open Manage subscription and click Cancel to disable auto‑renewal; cancellation there may not automatically trigger a refund.
- If you subscribed in-app on iOS or Android you must cancel the Prime subscription via the Apple App Store or Google Play store according to each store’s in‑app subscription process.
- If you cannot find the cancel option online, users report a hidden “cancel online” link or the need to contact phone support (expect possible long wait times).
What happens when you cancel
Access and booking status
When a flight is cancelled through eDreams the booking will be marked cancelled in your account and with the airline if the cancellation is accepted.
If the fare is non‑refundable the ticket may remain without refund eligibility despite cancellation.
Renewal, subscriptions and data
Cancelling Prime stops future auto‑renewal when done correctly, but it does not guarantee a refund of past charges.
Keep copies of emails and screenshots; eDreams retains booking and communication records and may request documentation when processing refunds.
Will I get a refund?
General refund policy
Refund eligibility depends on the fare rules, airline policy and any protection you purchased when booking.
eDreams may process refunds directly or coordinate with the airline; outcomes can be full, partial or none according to those rules.
Fees, timing and guarantees
- Administration fee: users report a €60 administration fee per ticket unless a Standard or Premium option was selected.
- Timing: airlines may take ~30 days to remit refunds to eDreams, then eDreams may transfer funds to you (reports indicate up to 7 days after receipt).
- Cancel‑for‑Any‑Reason: if purchased, cancellation up to 24 hours before departure can return 80% of travel cost, subject to an excess fee per the product terms.
eDreams plans and pricing
Subscription plan
| Plan | Price | Period | Features |
|---|---|---|---|
| eDreams Prime (user‑reported) | €89.99/year | Annual | Discounted fares, priority service (based on user accounts) |
Notes on pricing
No official Nigeria‑specific subscription pricing in EUR was available in the verified data.
Prime pricing above is user‑reported and may vary by market and promotions.
Your consumer rights in Nigeria
Local protections and actions
Nigeria’s consumer protection laws may not specifically govern global OTAs, but general consumer rights and financial dispute tools still apply.
If you face unauthorized charges or withheld refunds consider:
- Documenting all communications and evidence,
- Contacting your bank for a chargeback or dispute, and
- Filing complaints with local consumer protection agencies or financial regulators.
Cross‑jurisdictional rights
If your flight involves EU carriers or EU airports, EU Regulation EC261 may apply for cancellations made less than 14 days before departure, including compensation and care.
Even from Nigeria, you can reference EC261 when the itinerary or carrier falls under EU scope to support claims for compensation and assistance.
Customer experiences
Positive reports
Many customers praise eDreams agents for being helpful, empathetic and professional in individual cases.
Positive experiences often cite polite explanations and timely problem resolution by named representatives.
Negative reports
Recurring complaints include hidden auto‑renewal charges, difficulty cancelling Prime, and delays or refusals of refunds even after airline confirmation.
Some users describe misleading trial offers, long phone waits, pending refunds and experiences they label as deceptive or scam‑like.
Documentation checklist
Essential booking documents
- Booking reference / PNR and eTicket number.
- Payment receipts and card statements showing the charge.
- Confirmation emails and cancellation confirmations from eDreams and the airline.
Proof for disputes
- Screenshots of account pages, hidden links or subscription settings.
- Copies of chat transcripts or call reference numbers.
- Airline refund confirmations and timestamps if available.
Common mistakes
Missing deadlines and fare rules
A common error is assuming every ticket is refundable; many fares are non‑refundable and must be reviewed before cancelling.
Always check the airline fare conditions and any optional protections to confirm refund eligibility and deadlines.
Subscription cancellation mistakes
Users sometimes cancel in the eDreams account but forget to cancel via App Store or Google Play for in‑app subscriptions, leading to continued charges.
Another frequent mistake is not documenting cancellation confirmations, which makes disputes harder to support.
Comparative recap
Quick comparison of cancellation methods
| Method | How to cancel | Typical fee | Refund timeline | Notes |
|---|---|---|---|---|
| Website | MyTrips → Manage booking → Cancel flight | Often €60 admin fee per ticket (unless Standard/Premium) | Depends on airline; airlines ~30 days → eDreams up to 7 days | Best for most flight cancellations; subject to fare rules |
| eDreams app | MyTrips or My plan for Prime → Manage subscription | Varies by product; subscription refunds not guaranteed | Varies; app store subscriptions processed by store | Subscription cancellation in app may not stop store‑managed renewals |
| App Store / Google Play | Cancel subscription through Apple/Google account | No eDreams admin fee for store cancellation; subscription terms apply | Store policies govern refunds and timing | Required for in‑app Prime subscriptions |
| Phone / Email | Contact customer service or use online hidden links | May still apply admin fees; phone wait times reported long | Variable; often longer due to manual processing | Use if you cannot cancel online, but document call references |
Takeaway
Cancel via the method that matches how you purchased: website for web bookings, app store for in‑app subscriptions.
Document everything and check fare rules before cancelling to avoid unexpected fees or denial of refunds.
After cancelling
Next steps
Save cancellation confirmations, reference numbers and any refund timelines provided by eDreams or the airline.
If a refund is delayed, contact eDreams support and supply documentation; if unresolved, contact your bank for a chargeback or lodge a complaint with local authorities.
Helpful links
- How can I cancel my flight? (eDreams Help)
- How to request a refund (eDreams Help)
- Cancel eDreams Prime subscription (eDreams blog)
Address
Cancellation / legal correspondence
Vacaciones Edreams SL
Carrer de Bailén, 67-69, 08009 Barcelona, Spain
Notes about contacting by post
This Barcelona address is marked for legal or postal correspondence related to cancellation matters.
When sending documents by post, include booking references and copies of electronic communications to speed handling.
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Written by Amara Obi
Postclic editor · 5 years experience
Editor at Postclic for 5 years, I turn complex registered electronic mail procedures into clear, actionable English.