Cancellation Edreams: Easy Method

What is Edreams

eDreams is an online travel agency that sells flights, hotels, car rentals and travel packages through its website and app. It also offers a paid subscription service (eDreams Prime) that promises discounted fares and other benefits applied at booking.

How to cancel Edreams

• Via the website: Sign in, go to "My Trips" to cancel flights, hotels or packages where cancellation is permitted by the fare or supplier. Travel packages may require cancellation via the Support area. eDreams applies provider rules and may retain a CAD $60 administration fee per ticket/passenger unless you purchased Standard or Premium options. See the help centre for details: How can I cancel my flight?
• Via the app: For Prime subscription management, open the app or website, go to "My Prime account" → "Manage subscription" → "Cancel". See the blog guide: Cancel eDreams Prime subscription.
• Phone: For Prime cancellations you can call the Prime hotline (Canada number provided by eDreams). The help centre lists the Canadian Prime hotline: What is Prime?
• Email: Some users have successfully emailed Prime customer service (e.g. [email protected]) to request withdrawal/cancellation and received confirmations within hours; keep a copy of the message and confirmation.

What happens when you cancel

When a booking is cancelled the outcome depends primarily on the fare rules and the supplier (airline, hotel, package provider). If cancellation is allowed, the booking will be removed or updated in your "My Trips" and you will lose immediate access to that reservation. For Prime, cancelling the subscription stops future billed renewals if processed before renewal date, but benefits already applied to past bookings are not typically reversible.

eDreams processes cancellations and forwards supplier refunds when applicable; they may deduct an administration fee. Your eDreams account and stored data remain subject to eDreams' privacy policy - cancellation of bookings does not automatically delete your account or past transaction records unless you request account deletion through their privacy channels.

Will I get a refund?

Refunds depend on what you are cancelling. Prime subscriptions: you have a 14-day right of withdrawal after subscribing and may receive a refund of the subscription fee minus the value of any Prime discounts used during that period. If you purchased the Cancel-For-Any-Reason guarantee at booking, you can cancel at least 24 hours before departure and receive a refund of travel costs minus a 20% excess fee; eDreams indicates refunds for that guarantee are processed within 10 days.

For regular bookings, eligibility for a refund is determined by the fare conditions and the supplier's policy - many low-cost fares are non-refundable. When a supplier approves a refund, eDreams notes that provider processing may take up to 30 days, plus an additional 5 - 7 days for the money to reach your account. Also note eDreams may retain a CAD $60 administration fee per ticket or passenger unless a different cancellation protection (Standard or Premium) was purchased.

Edreams plans and pricing

Your consumer rights in Canada

Under eDreams Prime terms you have a contractual right to withdraw within 14 days of subscribing and obtain a refund of the subscription fee minus any value of discounts used in that period. For booking refunds, timelines and entitlements are governed by the supplier's contract (airline or hotel) and cardholder protections; eDreams' help pages outline typical processing times but do not override supplier policy.

If you believe eDreams has not honoured statutory consumer protections (for example, unfair practices or misleading automatic enrolment), you can raise the matter with your provincial consumer protection office, your credit card issuer (for disputed charges) or regulators. Consider documenting all communications and deadlines, and consult local consumer resources for specific legal rights in your province or territory.

Customer experiences

Reviews are mixed. Many customers praise eDreams agents as helpful, patient and professional and report successful resolution of cancellations and Prime trial terminations. Some users also report receiving prompt confirmations when emailing Prime support.

On the other hand, numerous customers complain about unexpected automatic Prime enrolments, difficulties cancelling or stopping renewals, repeated charges after cancellation attempts, and slow or unresponsive customer service. These negative reports stress the importance of keeping clear cancellation confirmations and checking bank statements after cancellation.

Documentation checklist

• Booking reference / PNR and passenger names
• Order confirmation email and payment receipt (card statement screenshot)
• Fare conditions or ticket rules (showing refundable/non-refundable status)
• Prime subscription details (start date, confirmation of trial or payment)
• All correspondence with eDreams (emails, chat transcripts) and cancellation confirmations
• Phone call notes: date, time, agent name/ID and confirmation number if given

Common mistakes

People often assume all fares are refundable - many are not; failing to check the fare conditions before cancelling can lead to no refund. Another common issue is not cancelling Prime within the 14-day withdrawal window or not obtaining written confirmation of cancellation, which can result in continued charges. Some cancel via chat or by phone without saving the confirmation; without documentation it becomes harder to dispute post-charge issues. Finally, customers sometimes overlook administration fees or the supplier's own cancellation fees that will be deducted from any refund.

Comparative recap

After cancelling

After you cancel, keep the cancellation confirmation and monitor your card or bank statement for the refund. Allow the stated processing times - eDreams notes up to 10 days for certain refunds and suppliers may take up to 30 days plus 5 - 7 days to transfer funds. If you do not receive a refund within the expected timeframe, escalate with eDreams using the Help Centre articles and your cancellation confirmation. Useful pages: general cancellation guidance How can I cancel my flight?, Prime information What is Prime?, and Cancel-For-Any-Reason details Cancel-For-Any-Reason guarantee. If charges persist after confirmed cancellation, consider contacting your card issuer to dispute the charge and keep all documentation to support your claim.

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