Cancellation service #1 in Nigeria
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Experteer service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Experteer: Complete Guide
What is Experteer
Service overview
Experteer is an online career marketplace that offers job listings and recruiter contacts for senior professionals. It operates with Basic (free) and Premium (paid) membership levels.
How it is commonly used
Users subscribe to access full job listings and to contact recruiters directly. Memberships may be billed monthly or annually, and purchases can be made via the Experteer website or mobile app stores.
How to cancel Experteer
Cancel via Experteer website
- Log in to your Experteer account on the website and open your account/subscription settings.
- Find the subscription or membership section and choose the cancel option; follow on-screen prompts to confirm cancellation.
- Keep any cancellation confirmation email or screenshot for your records.
- See Experteer Help for general guidance: Experteer Help.
Cancel via app store purchases
- If purchased through Google Play, cancel the subscription in the Play Store - uninstalling the app does not cancel billing. See Google guidance: Google Play subscriptions.
- If purchased via Apple App Store, cancel in your Apple ID subscription settings (Settings > [your name] > Subscriptions).
- If you are unsure which channel charged you, check your payment receipt or bank/credit card statement for the merchant name and billing platform.
Cancel by email or written notice
- If you cannot cancel online, contact Experteer support or send a written cancellation request to the postal address below (include account email and user name).
- Request written confirmation of cancellation and retain proof of posting or the sent email.
What happens when you cancel
Access after cancellation
Cancellations generally allow access until the end of the paid billing period. After that, accounts typically revert to Basic (free) membership with reduced features.
Auto-renewal and stopping payments
Canceling prevents future auto-renewals but does not automatically refund past charges. If you purchased via Google Play or Apple, you must cancel in those services to stop renewals there.
Data and account retention
Your profile and application history usually remain linked to your account. If you want data removed, request account deletion through support and ask for confirmation.
Will I get a refund?
Official and common practice
Experteer support responses indicate refunds are sometimes granted if requested within the first 14 days of subscribing.
User reports, however, frequently describe refunds being denied after automatic renewal or when users claim poor service.
Key exceptions and actions
- If you purchased through Google Play or Apple, refunds may be handled via those stores; follow their refund procedures.
- Document your request and reasons, and ask Experteer support for a written decision if you request a refund.
How Nigeria law affects refunds
Under Nigeria's FCCPA 2018, blanket 'no refund' policies can be illegal and unenforceable. Consumers have rights to cancel advance orders and to refunds minus reasonable charges.
Use local consumer protection rules when negotiating refunds or disputing renewals; see commentary: FCCPA refund guidance.
Experteer plans and pricing
Summary table
| Plan | Price (USD reference) | Period | Features |
|---|---|---|---|
| Premium (USD reference) | $39.95 per month (1-month tier) | Monthly | Full access to job listings and recruiter interactions |
| Premium (USD reference) | $24.95 per month (12-month tier) | Monthly (billed annually) | Full access to job listings and recruiter interactions |
Pricing notes
Publicly available pricing is listed in USD as a reference. Users in Nigeria may see charges converted to Naira at the point of sale or by their bank/card provider.
No definitive local Naira or EUR price list for Nigeria was found in public sources for 2024/2025.
Your consumer rights in Nigeria
Rights under the FCCPA 2018
The Federal Competition and Consumer Protection Act (FCCPA) gives Nigerian consumers the right to cancel advance orders and receive refunds, subject to reasonable deductions.
Blanket no-refund terms are considered unconscionable and can be unenforceable under local law.
How this applies to Experteer users
If Experteer imposes a strict no-refund or restrictive renewal policy for Nigerian customers, consumers may have legal grounds to challenge such terms under the FCCPA.
Gather documentation and seek local consumer protection advice or mediation if Experteer refuses a lawful refund.
Customer experiences
Positive experiences
- Some users report successful cancellations and refunds granted as goodwill by Experteer support.
- Occasional empathetic outcomes occurred when customers explained financial hardship or provided clear evidence.
Negative experiences
- Many users report difficulty stopping auto-renewals, needing email confirmations, or unclear cancellation steps (user reviews).
- Frequent complaints of denied refund requests after renewals and limited responsiveness on disputed charges.
Documentation checklist
Essential documents to gather
- Account email, username, and registration date.
- Payment receipts and subscription invoices that show date, amount, and merchant.
- Bank or credit card statements showing the charge.
Support and dispute materials
- Copies or screenshots of cancellation attempts and any confirmation messages.
- All email correspondence with Experteer support and app store refund requests.
- Proof of posting when sending written cancellation to Experteer GmbH (see address section below).
Common mistakes
Assuming uninstall cancels subscription
Uninstalling the Experteer app does not stop billing for subscriptions purchased through Google Play or the App Store.
Always cancel within the store's subscription settings if the purchase was made there.
Not keeping proof of cancellation
Failing to save confirmation emails, screenshots, or proof of posting makes disputes harder to resolve.
Always record the date and method of cancellation and keep related receipts and messages.
Comparative recap
Quick comparison table
| Aspect | Experteer (web) | Google Play | Apple App Store | Nigeria legal position |
|---|---|---|---|---|
| How to cancel | Account settings or support request | Cancel in Play Store subscription settings | Cancel in Apple ID subscription settings | Consumers may challenge unfair terms under FCCPA |
| Refunds | Possible (sometimes within 14 days; case-by-case) | Handled via Google Play refund process | Handled via Apple refund process | Blanket no-refund policies can be unlawful |
| Access after cancel | Access until end of paid period | Access until end of paid period | Access until end of paid period | Same; legal challenges focus on refunds/terms |
| Common user issues | Unclear steps, email confirmations required | Confusion if app uninstalled instead of cancelled | Subscription tied to Apple ID, not app removal | Consumers advised to document and escalate if refused |
After cancelling
Monitor payments and statements
Watch your bank or card statements for the next billing cycle to confirm that auto-renewal has stopped.
If a renewal occurs after cancellation, contact Experteer support and your card issuer promptly to dispute the charge.
Useful links and next steps
- Experteer Help Center: https://us.experteer.com/docs/help
- Google Play subscriptions help: https://support.google.com/googleplay/answer/7018481
- User reviews and common complaints: Trustpilot - Experteer reviews
- FCCPA consumer guidance (commentary): No-refund policy illegal in Nigeria
Address
Postal address for written cancellations
Experteer GmbH
Lenbachplatz 3
80333 München
Germany
How to send written notice
- Include your account email, username, a clear statement of cancellation, and the date you want the cancellation to take effect.
- Use recorded delivery or an email to support and keep proof of sending; request written confirmation of receipt.
Similar cancellation services
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.