Cancellation service #1 in Nigeria
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Famio service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Famio: Easy Method
What is Famio
Overview
Famio is a family-oriented app that offers subscription features for family coordination and monitoring. It is available on mobile platforms and via direct web subscriptions.
Purpose
The app is designed to help families keep in touch and share location or status information depending on plan features. Subscription management is handled either by the app stores (Apple/Google) or directly on Famio's website for web subscribers.
How to cancel Famio
App Store (iOS)
- Open your Apple ID account settings on your iPhone or iPad.
- Go to Subscriptions, find Famio and turn off auto-renewal.
- Note: Deleting the app does not cancel the subscription; you must turn off auto-renewal in Apple settings.
Google Play (Android)
- Open the Google Play app and tap Menu > Subscriptions.
- Select Famio and cancel auto-renewal from the subscription details.
- Note: Deleting the app does not stop billing; cancel via Google Play subscriptions.
Web (direct subscription)
- Log in to Famio's website and go to your Subscriptions tab or profile settings.
- Turn off auto-renewal or cancel the subscription there.
- If you cannot cancel online, contact Famio support via the website contact form or support email for assistance.
What happens when you cancel
Access after cancellation
When you cancel, you typically retain access to paid features until the current billing period ends.
Features and premium access generally stop once the paid period expires; check your account page for exact end dates.
Auto-renewal and future billing
Cancelling auto-renewal prevents future charges but does not automatically refund past charges.
If billed via Apple or Google, future billing is managed by that platform and they control renewals and receipts.
Data and account
Cancelling a subscription does not necessarily delete your Famio account or data.
If you want data removed, look for account deletion options on the website or contact support explicitly requesting data deletion.
Will I get a refund?
Official policy summary
Famio's publicly available documentation does not state a clear, company-wide refund policy.
There is no explicit statutory 14-day right of withdrawal or refund stated in public Famio documents.
Practical exceptions and routes
- Refund decisions appear inconsistent and are handled case-by-case via support interactions.
- If you subscribed through Apple or Google, follow those platforms' refund procedures; platform rules often govern refunds.
- There are user reports that refunds may be denied if cancellation occurs after a trial or billing period has ended.
Famio plans and pricing
Available plan information
Public pricing for Nigeria is not fully documented; exact local plan names and features are not listed in available sources.
Below is the available approximation based on a reported user billing and currency conversion.
| Plan | Price | Period | Notes |
|---|---|---|---|
| Approx. monthly subscription (unspecified plan) | €25.66 - €31.35 (approx. ₦43,515.49 - ₦53,112.29 reported) | Monthly | Based on one user's 2025 report; App Store lists USD prices only. Exact plans vary. |
Your consumer rights in Nigeria
Legal framework
Famio's documentation does not reference specific Nigerian consumer-protection rules for refunds or cancellations.
Nigerian consumers generally rely on contract law and platform (Apple/Google) policies when disputing subscription charges.
How to escalate a dispute
- First, request a refund through the platform you were billed by (Apple or Google) using their official processes.
- If platform channels fail, contact your bank or card issuer to dispute the charge and request a chargeback.
- If unresolved, you may escalate to the Federal Competition and Consumer Protection Commission (FCCPC) or seek legal advice.
Customer experiences
Positive feedback
- Users report fast communication and prompt resolution in some support cases.
- Some users find the app useful for keeping family members connected despite minor issues.
Negative feedback
- Multiple reports of unexpected charges even after cancellation or app deletion; persistent billing complaints.
- Complaints of misleading trial offers, difficulty cancelling, and cancellation requests being ignored.
- Some users described unauthorized charges and functionality concerns (for example, needing the app on both phones).
Documentation checklist
What to collect before contacting support
- Payment receipts or transaction IDs from your bank or app store.
- Screenshots of subscription settings showing active status and cancellation attempts.
- Dates of sign-up, trial start/end, and dates you requested cancellation.
What to include in a dispute
- Clear account identifiers (email used for Famio, Apple ID or Google account).
- Copies of correspondence with Famio support and any reference numbers.
- Bank or card statements that show the disputed charge.
Common mistakes
Deleting the app instead of cancelling
Many users assume removing the app will stop billing. This does not cancel the subscription with Apple, Google, or web billing.
Always cancel via the platform subscription settings or Famio web profile to stop auto-renewal.
Contacting the wrong support channel
Asking Famio support for refunds when the charge is managed by Apple or Google can delay resolution.
For App Store or Google Play charges, start with the platform's refund process, then contact Famio if needed.
Comparative recap
Quick comparison
| Platform | How to cancel | Refund likelihood | Common issues |
|---|---|---|---|
| App Store (iOS) | Apple ID > Subscriptions > Famio > Turn off auto-renewal | Handled by Apple; refunds possible but not guaranteed and may be denied after trial | Deleting app does not stop billing; users report unexpected charges |
| Google Play (Android) | Google Play > Subscriptions > Famio > Cancel auto-renewal | Handled by Google; refunds handled case-by-case under Google policy | Deleting app does not stop billing; some users report persistent charges |
| Web (direct subscription) | Famio website > Subscriptions tab/profile > Turn off auto-renewal or contact support | Depends on Famio support response; public policy unclear and inconsistent | Support responsiveness varies; may need bank dispute if unresolved |
After cancelling
What to check
- Confirm subscription status in the platform account (Apple ID or Google Play) or on Famio's website.
- Watch your bank/card statement for any unexpected charges after cancellation period ends.
Useful links
- Manage Apple subscriptions
- Cancel Play Store subscriptions
- Request a Google Play refund
- Request an Apple refund
- Famio Help / Contact form (use the contact form or support email listed on Famio's site)
- Federal Competition and Consumer Protection Commission (FCCPC)
Address
Primary address
Famio Services Limited, The Address, Muthangari Dr, Westlands, Nairobi, Kenya
Alternative contacts
Company listings also reference Famio Engineering Co., Ltd. (Thailand) and Famio LLC (USA) as alternative offices.
Similar cancellation services
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.