Cancel Freelancer.Com: Easy Method

What is Freelancer.Com

Overview

Freelancer.com is an online marketplace connecting employers and freelancers worldwide for project-based work and contests.

The platform offers membership plans, project upgrades, bid features, exams and payment/withdrawal services.

Primary services

Services include posting projects, hiring freelancers, submitting bids, and managing payments including milestones.

Freelancer positions its services as business-oriented, with membership and promotional upgrades for visibility.

How to cancel Freelancer.Com

Cancel via web (recommended)

• Log in to your Freelancer.com account.
• Go to Settings → Membership tab.
• Click "Cancel" under your current plan.
• Provide a cancellation reason and confirm the cancellation.
• Cancellation takes effect at the end of the paid period.

Cancel via app stores

• If you subscribed through Apple App Store or Google Play, cancel through the store's subscription settings.
• Freelancer’s documentation applies to web cancellations only; in-app purchases follow the App Store / Google Play procedures.
• Check your device’s subscription settings or the App Store/Google Play help pages for step-by-step instructions.

What happens when you cancel

Access and features

Your paid membership benefits remain active until the end of the current paid period.

After that date your account reverts to the free/basic level and paid features are removed.

Data, projects and billing

Your profile, past projects and messages remain associated with your account unless you request account deletion.

Ongoing milestones, active contracts, or outstanding fees remain governed by Freelancer’s terms until resolved.

Will I get a refund?

General refund policy (web)

You may request refunds of funds paid into your Freelancer.com account (for example, unused deposits) subject to conditions.

Funds tied to milestone payments and processing fees are generally excluded from refund eligibility.

Deposit refunds and time limits

• Unused deposits remain in your account balance and can be requested back to the original payment method within set timeframes.
• Typical timeframes: PayPal refunds may be available up to one year; credit card refund windows vary (commonly six months to one year).
• If time limits lapse, funds may instead be withdrawn rather than refunded to the original method.

New Zealand statutory rights

Freelancer’s terms do not specify a statutory 14-day cooling-off right for its services.

Under New Zealand law the Consumer Guarantees Act usually does not cover services supplied for business purposes, so the CGA likely will not require automatic change-of-mind refunds for Freelancer use.

Freelancer.Com plans and pricing

Membership and upgrade overview

Exact NZD membership prices are not publicly listed on the site; sign in to view current plan prices for Basic, Plus, Professional, and Premier.

Many project and contest upgrades have fixed NZD prices shown below.

Price list (NZD)

Your consumer rights in New Zealand

Consumer Guarantees Act (CGA) basics

The CGA protects consumers buying goods and services that are not for business purposes.

It prohibits sellers from contracting out of rights provided by the CGA for consumer transactions.

How this applies to Freelancer.com users

Freelancer.com positions its services as business-focused; where services are for business purposes the CGA generally does not apply.

This means many Freelancer transactions may be governed by the platform’s own terms, dispute processes, and refund rules rather than CGA protections.

Customer experiences

Positive feedback

Some New Zealand users praise responsive, professional and helpful support staff and smooth onboarding experiences.

Trustpilot highlights named agents and clear communication as positives for certain users.

Common complaints

Reported issues include funds being withheld or locked, difficulties obtaining refunds, and extended verification requests.

Users on forums mention platform fees, disputes over deposits, and concerns about trust and scam-like activity in some projects.

Documentation checklist

What to prepare before cancelling

• Login details for your Freelancer.com account.
• Evidence of payments you want refunded (receipts, transaction IDs).
• Details of active milestones, contracts or disputes to be resolved.

Supporting documents for refunds or disputes

• Payment method statements (PayPal, card statements) showing dates and amounts.
• Identification documents if requested for verification (follow Freelancer’s guidance on translations).
• Any communication with clients or Freelancer support relevant to the complaint.

Common mistakes

Assuming automatic refunds

Many users expect immediate refunds when cancelling but Freelancer’s policies limit refund eligibility.

Don’t assume you have a 14-day cooling-off period - platform rules and the CGA (for business services) may not provide this.

Not checking subscription source

Users sometimes cancel via the website but forget subscriptions were purchased through the App Store or Google Play.

If you subscribed in-app, you must cancel in the store to stop renewals; otherwise you may keep being charged.

Comparative recap

Quick comparison

After cancelling

Next steps

• Confirm cancellation email and note the date when paid features end.
• Request refunds for unused deposits via Freelancer support if applicable.
• Withdraw any cleared balances following withdrawal fee schedules.

Helpful links and contacts

• How to cancel or downgrade membership (Freelancer support)
• Refunding my deposit (Freelancer support)
• Freelancer terms and refund conditions
• New Zealand: fair returns and consumer rights (business.govt.nz)

Address

Registered office

Level 37, Grosvenor Place, 225 George Street, Sydney NSW 2000, Australia.

Notes on local presence

Freelancer.com does not appear to maintain a separate New Zealand office; official contact and legal documents list the Sydney address.