Serviciul de anulare #1 în Romania
Stimate Domnule sau Doamnă,
Prin prezenta vă notific decizia mea de a rezilia contractul referitor la serviciul Glovo.
Această notificare constituie o intenție fermă, clară și neechivocă de a anula contractul, cu efect la prima dată posibilă sau în conformitate cu perioada contractuală aplicabilă.
Vă rugăm să luați toate măsurile necesare pentru:
– încetarea oricărei facturări începând cu data efectivă a anulării;
– confirmarea în scris a procesării corecte a acestei solicitări;
– și, dacă este cazul, trimiterea extrasului final sau a confirmării soldului.
Această anulare vă este adresată prin e-mail certificat. Trimiterea, marcarea temporală și integritatea conținutului sunt stabilite, făcând din acesta un document probatoriu care îndeplinește cerințele de probă electronică. Prin urmare, aveți toate elementele necesare pentru a trece la procesarea regulată a acestei anulări, în conformitate cu principiile aplicabile privind notificarea scrisă și libertatea contractuală.
În conformitate cu regulile de protecție a datelor cu caracter personal, solicit de asemenea:
– ștergerea tuturor datelor mele care nu sunt necesare pentru obligațiile dvs. legale sau contabile;
– închiderea oricărui cont personal asociat;
– și confirmarea ștergerii efective a datelor conform drepturilor de confidențialitate aplicabile.
Păstrez o copie completă a acestei notificări, precum și dovada expedierii.
Cancel Glovo: Easy Method
What is Glovo
Overview
Glovo is an on-demand delivery platform that connects users with couriers to pick up and deliver food, groceries and other items.
The service operates via a mobile app and charges delivery and service fees per order.
How it works
Customers place orders through the Glovo app; stores prepare items and couriers collect and deliver them to the customer.
Order status in the app (e.g., accepted, prepared, courier assigned) determines available actions such as cancellation and refunds.
How to cancel Glovo
Before a courier is assigned
- Open the Glovo app and go to Orders or Profile > Help.
- Find the active order and select the cancel option before a courier has been assigned.
- If the store has not accepted or prepared the order, cancellation is generally free.
When a courier is assigned or order is in progress
- If a courier is assigned, attempt cancellation in-app immediately; fees may apply.
- If the courier has reached the delivery area or collected the order, expect partial or full charges including delivery fees.
- For non-food items, ask the courier about return options; refunds for the item may be possible if returned.
What happens when you cancel
Order status and charges
Cancellation outcomes depend on the app status at the time you cancel: unassigned, accepted/prepared, or courier assigned.
Charges may include part or all of the item cost and a delivery fee if the store accepted or a courier picked up the order.
Data and access
Your order history and cancellation records remain in the app for reference and for any refund dispute.
Use Help > Profile to view support options and to submit evidence for a refund claim.
Will I get a refund?
General policy
Glovo does not offer a universal 14-day cooling-off refund; refunds are handled case-by-case based on order status and service type.
Food orders are generally non-returnable and refund eligibility is limited by the preparation and delivery status.
Exceptions and practical notes
- Non-food items cancelled before courier assignment are usually refundable in full.
- If the courier collected the item, you may be charged delivery costs and only receive an item refund if the item is returned.
- If you encounter delays or non-refunds, escalate via Help > Profile and keep order references and screenshots.
Reported issues
Some Nigerian users report long delays or non-receipt of refunds, including cases of weeks without resolution.
If you do not receive a refund within a reasonable time, consider escalating to consumer protection (see Rights section).
Glovo plans and pricing
Overview of charges
Delivery fees in Nigeria are typically listed in naira and commonly range between ₦300 and ₦1,000 depending on distance and time.
Service fees and variable surcharges may apply per order; exact amounts are shown at checkout in the app.
Subscription and Prime
Glovo offers a subscription (often called Prime) for reduced or unlimited deliveries in some markets.
No verified public Euro-denominated price for Prime in Nigeria is available for 2024/2025.
| Plan / Fee | Price (local) | Notes |
|---|---|---|
| Delivery fee | ₦300 - ₦1,000 | Varies by distance, time and demand |
| Prime subscription | Varies | Subscription exists but exact price in Nigeria not publicly disclosed |
| Cancellation fee | Varies | May include part/full order cost and delivery if store accepted or courier assigned |
Your consumer rights in Nigeria
Statutory protections
There is no automatic 14-day cooling-off period applied by Glovo; their refund and cancellation approach follows app rules rather than an explicit statutory policy in terms.
Consumer protections in Nigeria still apply for unfair practices, misrepresentation or unauthorized charges.
Where to escalate
If Glovo does not resolve a refund or safety complaint, you can file a complaint with the Federal Competition and Consumer Protection Commission (FCCPC).
Document your interactions, keep order IDs and screenshots, and reference the FCCPC when escalating unresolved disputes.
Customer experiences
Positive reports
Some users report fast and reliable deliveries and satisfactory service in certain orders.
Positive comments note speed and convenience when the system and couriers function well.
Negative reports and trends
Many Nigerian users report problems with refunds, delayed resolutions and occasional misrepresentation of vendors.
Complaints also include rude courier behaviour, spoiled or incomplete items, false delivery confirmations, and payment disputes.
Documentation checklist
What to gather before contacting support
- Order ID, date and time of the order.
- Screenshots of order status, chat messages and any payment receipts.
- Photos of incorrect, spoiled or returned items (if applicable).
Additional evidence for escalation
- Records of in-app cancellation attempts and timestamps.
- Any correspondence with the merchant or courier.
- Bank or card statements showing the charged amounts.
Common mistakes
Waiting too long to cancel
Users often delay cancelling until a courier is assigned; this can make refunds less likely and increase charges.
Cancel early in the app whenever possible if you change your mind.
Not collecting evidence
Failing to take screenshots or photos reduces the strength of a refund claim and slows resolution.
Always capture order pages, receipts and any damaged item photos before disposing of packaging.
Comparative recap
Quick summary
This table compares Glovo Nigeria practices with typical consumer expectations or protections.
Use it to decide next steps when cancelling or pursuing a refund.
| Feature | Glovo Nigeria | Typical consumer expectation / Rights |
|---|---|---|
| Cancellation window | Allowed before courier assignment; fees may apply after acceptance or pickup | Consumers expect clear short cancellation window and transparent fees |
| Refund policy | Case-by-case; no standard 14-day cooling-off; refunds depend on status and item type | Consumers commonly expect a clear refund timeframe and automatic refunds for failed deliveries |
| Delivery fees | Typically ₦300 - ₦1,000; shown at checkout | Fees should be transparent and only charged when service is rendered |
| Customer support | Handled via app Help; reports of delays and unresolved cases | Timely, documented responses and reliable dispute resolution |
After cancelling
Follow-up steps
After you cancel, monitor the order status and check for notifications or refund updates in the app.
Save all communications and transaction records until the issue is fully resolved.
Helpful links
- Glovo Help Center (FAQ)
- Use Help > Profile in the Glovo app to raise a ticket
- Coverage on regulatory concerns and consumer reports
Address
Registered correspondence address
Suite 416, 4th Floor, Adamawa Plaza, Plot 1099, 1st Avenue, Off Shehu Shagari Way, Central Business District, FCT, Abuja, Nigeria
Use this address for formal written complaints or postal correspondence where required.
Office note
The Abuja address is the official registered address for Glovoapp Nigeria Limited as per their terms and is suitable for formal notices.
Lagos Mainland is often mentioned as a head office but is not listed here as the official correspondence address.
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FAQ
Avertisment important privind limitările serviciului
În interesul transparenței și prevenirii, este esențial să reamintim limitările inerente oricărui serviciu de trimitere dematerializată, chiar și marcat temporal, urmărit și certificat. Garanțiile se referă la trimitere și dovada tehnică, dar niciodată la comportamentul, diligența sau deciziile destinatarului.
Vă rugăm să rețineți, Postclic nu poate:
- garanta că destinatarul primește, deschide sau ia cunoștință de e-mailul dvs.
- garanta că destinatarul procesează, acceptă sau execută solicitarea dvs.
- garanta acuratețea sau completitudinea conținutului scris de utilizator.
- garanta validitatea unei adrese incorecte sau învechite.
- împiedica destinatarul să conteste scopul juridic al corespondenței.