Cancel Hiatus: Easy Method

What is Hiatus

Overview

Hiatus is a personal finance app that helps users manage bills, negotiate lower rates, and consolidate subscriptions into a single view. It offers a Premium subscription with additional tools and negotiation services.

Purpose

The app aims to reduce recurring expenses by negotiating with providers and automating subscription management. Premium gives access to extra digital finance features and support options.

How to cancel Hiatus

Cancel from the app

• Open the Dashboard tab → Account icon → Settings → Cancel Subscription.
• Follow on‑screen prompts to confirm cancellation and save any confirmation messages or screenshots.
• Ensure you submit cancellation at least three (3) business days before the scheduled payment date if you used ACH bank debit.

Cancel by email or support

• Email support@hiatusapp.com with your account details and a clear request to cancel the subscription.
• You may also request cancellation via the in‑app chatbot; keep records of the conversation.
• For non‑ACH subscriptions, cancel before the renewal date to avoid the next billing cycle charge.

What happens when you cancel

Access and features

After cancellation, you typically retain access to Premium features until the end of the current paid period. Access ends on the renewal date and the subscription will not renew.

Renewal and payments

Hiatus will not bill you for the next cycle after a successful cancellation. For ACH bank debit, Hiatus requires at least three (3) business days' prior notice to revoke authorization.

Data and account

Your account data and linked accounts generally remain in Hiatus unless you request deletion. Data retention follows Hiatus's Terms of Use and privacy policies.

Will I get a refund?

Standard refund policy

Monthly Subscription Fees are non‑refundable except as otherwise required by applicable law. This is the baseline policy in Hiatus's Terms of Use.

Exceptions and requests

• Hiatus may offer a full refund to eligible customers who are unsatisfied with Premium; requests can be made via the in‑app chatbot or by emailing support@hiatusapp.com.
• If local law (in your jurisdiction) mandates a refund or cooling‑off period, that law may override the non‑refund statement.

Hiatus plans and pricing

Pricing overview

No official Euro‑priced listings for Nigeria were found; the following is based on Euro pricing observed in the Serbian App Store and may approximate what some users see if billed in EUR.

Plans table

Your consumer rights in Nigeria

Local consumer protection

Consumers in Nigeria should review local e‑commerce and subscription laws, including guidance from local consumer protection authorities. These rules may create additional rights beyond Hiatus's Terms of Use.

Cooling‑off periods and refunds

• Some jurisdictions provide a cooling‑off period (commonly 14 days) or other statutory refund rights; check whether Nigerian consumer laws or the Consumer Protection Council have similar provisions.
• If local law provides stronger protections, those rights may override Hiatus's non‑refund terms.

Customer experiences

Positive reports

Some users report significant savings from Hiatus negotiations, such as lower monthly bills and successfully cancelling unwanted subscriptions.

Other users note quick negotiation wins and useful budgeting and account consolidation tools within the app.

Negative reports

Complaints include unclear or unexpected charges, being charged after attempting cancellation, or plan changes without clear consent.

Users have also reported difficulties with support responsiveness and transparency regarding recurring or unauthorized charges.

Documentation checklist

Required items to cancel or dispute

• Account email and username used with Hiatus.
• Subscription plan name and billing period (monthly or yearly).
• Last payment date and scheduled renewal date.
• Last four digits of the payment method or bank ACH details (as applicable).

Support evidence

• Copies or screenshots of cancellation requests, confirmation messages, and any chat transcripts.
• Billing statements showing charges you dispute and any correspondence with Hiatus support.

Common mistakes

Timing errors

Not allowing enough time for cancellation is common; ACH debit requires at least three (3) business days' notice before a scheduled payment to revoke authorization.

For non‑ACH subscriptions, cancelling only after the renewal date often leads to an unavoidable charge for the next cycle.

Assuming automatic refunds

Many users expect a refund after cancelling but Hiatus's Terms of Use state monthly fees are non‑refundable unless law requires otherwise.

Always request a refund explicitly and keep records of any promises from support or the in‑app chatbot.

Comparative recap

Quick comparison

After cancelling

Follow‑up steps

• Save cancellation confirmation and any reference number or emails from support.
• Monitor your bank or card statement for any unexpected charges after cancellation.

Helpful links and contacts

Hiatus autopay/authorization information: Autopay authorization.

Hiatus Terms of Use and cancellation terms: Terms of Use.

Request support or refunds via email: support@hiatusapp.com, or via the in‑app chatbot.

Address

Hiatus headquarters

Hiatus Inc., 1515 Mockingbird Lane, Floor 4, Charlotte, North Carolina 28209.

Contact reminder

For cancellation and refund requests, email support@hiatusapp.com and keep copies of all correspondence.