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Cancel Infinity: Complete Guide
What is Infinity
Overview
Infinity is a name used by several online services that offer digital subscriptions, including Infinity-CHS Solutions (a service with a website presence) and Infinity LiveTV (branded as Infinity Ent for streaming).
These services sell short-term and annual plans for access to digital content and support, typically billed in euros and accessible globally, including customers in Nigeria.
Services included
Infinity-CHS provides subscription access and account management via its website and customer portal.
Infinity LiveTV offers streaming subscriptions and warns customers to use compatible devices; both services publish strict cancellation and refund terms.
How to cancel Infinity
Cancel via the website (Infinity-CHS)
- Go to the official cancellation page: Infinity-CHS cancellation & refund policy.
- Follow the on-screen cancellation steps and submit the cancellation request.
- Wait for a confirmation message or email; cancellation becomes effective after confirmation is received.
Other cancellation routes (including LiveTV and app stores)
- For Infinity LiveTV, check the service page: Infinity LiveTV and follow any stated steps or contact options.
- If you subscribed through Apple or Google, cancel the subscription in your App Store or Google Play account to stop future renewals.
- Keep a copy of confirmation emails, screenshots of cancellation pages, and transaction receipts for records.
What happens when you cancel
Access and renewal
When cancellation is confirmed, your subscription will stop future renewals and billings as stated by Infinity-CHS.
Access termination timing (immediate or at period end) should be confirmed in the service confirmation message or terms of service.
Account data and continuity
Infinity’s publicly available pages do not detail long-term data retention or account deletion practices.
Export any personal data, saved settings, or content you need before or immediately after cancelling to avoid loss.
Will I get a refund?
Official refund policy
Infinity-CHS explicitly states that no refunds are permitted for amounts already paid, even if services were not fully rendered.
Infinity LiveTV similarly states: “We do not give refunds. Please ensure you have the right compatible device.”
Exceptions and next steps
- There is no published automatic refund exception on the vendor pages; assume refunds are not provided unless the company confirms otherwise in writing.
- If you believe the service was defective or not delivered, collect evidence (screenshots, payment receipts, communication) and consider disputing the charge with your payment provider.
- As a consumer in Nigeria, you may raise unresolved refund or non-delivery issues with local consumer authorities (see links below).
Infinity plans and pricing
Plans and approximate prices
| Plan | Price (approx. EUR) | Period |
|---|---|---|
| Infinity Trial Week | €2.00 | Weekly Trial |
| Infinity Week | €2.00 | Weekly |
| Infinity Trial Month | €6.18 | Monthly Trial |
| Infinity Month | €6.18 | Monthly |
| Infinity Year | €17.52 | Annual |
| Infinity Trial Year | €18.72 | Annual Trial |
Pricing notes
Prices above are approximated from euro amounts and an example exchange rate; actual charged amounts may vary by app store conversion or payment processor rates.
Check your receipt and the vendor’s billing statement for the exact euro amount charged at time of purchase.
Your consumer rights in Nigeria
Legal context
Nigeria’s consumer protection framework (including the Consumer Protection Council Act and the Federal Competition and Consumer Protection Commission) provides remedies against unfair contract terms and defective or undelivered services.
There is no indication from the vendor pages that Infinity offers a statutory 14-day cooling-off period; their terms instead disallow refunds.
Practical steps if you have a dispute
- First, contact Infinity with full details and keep all replies in writing.
- If unresolved, escalate to your bank/card issuer for chargeback or dispute options.
- File a complaint with Nigeria’s consumer authority (FCCPC) if you suspect unfair terms or non-delivery of paid services.
Customer experiences
Positive feedback
Some related Infinity-branded sellers receive strong independent ratings; for example, a seller called Infinity Digital Shop has a high Trustpilot score with praise for fast delivery and responsive support.
Positive reviews typically highlight reliability, value and helpful customer service where present.
Negative feedback and local gaps
There are no readily available, verified reviews specifically for Infinity in Nigeria on platforms like Trustpilot or ProductReview Nigeria.
Lacking local reviews makes it harder to judge recurring issues in Nigeria; exercise caution and retain evidence of transactions and communications.
Documentation checklist
Before cancelling
- Screenshot or save the subscription page and the billing page showing plan name and price.
- Keep the payment receipt, bank statement entry, or app store purchase record.
- Note the date and time you requested cancellation and any confirmation IDs.
If you need to complain
- Copies of all correspondence with the vendor (emails, chat transcripts).
- Evidence of service non-delivery or defects (screenshots, logs).
- Payment proof (card statement, transaction ID) for dispute with your bank or consumer authority.
Common mistakes
Assuming refunds are automatic
Many customers expect prorated refunds after cancelling. With Infinity, published terms explicitly deny refunds, so assuming an automatic refund can lead to disappointment.
Always read the vendor’s specific refund clause and keep cancellation confirmations to avoid ambiguity.
Not cancelling the correct subscription source
Some subscribers forget they signed up through Apple/Google and only cancel on the vendor website; this can leave the App Store or Google Play subscription active and still billing.
Check all possible billing sources and cancel in the platform where the subscription was originally purchased.
Comparative recap
Quick comparison
| Service | Cancellation method | Refund policy | Typical starting price |
|---|---|---|---|
| Infinity-CHS | Cancel on vendor website; confirmation required | No refunds for amounts already paid (vendor policy) | From €2.00 per week (approx.) |
| Infinity LiveTV (Infinity Ent) | Follow vendor site instructions; check device compatibility notices | Vendor states “We do not give refunds” | Low-cost weekly/monthly plans (from ~€2.00/week) |
Key takeaway
Both Infinity-CHS and Infinity LiveTV publish strict no-refund policies. Confirm cancellations in writing and retain proof to support any disputes.
If you are in Nigeria and believe you have been unfairly treated, use local consumer protection channels as outlined below.
After cancelling
What to monitor
- Watch your bank or card statements for any unexpected further charges after the cancellation confirmation.
- Keep cancellation confirmations and evidence for at least several months in case you need to dispute charges.
Helpful links and contacts
- Infinity-CHS cancellation & refund policy: https://infinitychs.com/cancelrefundpolicy.php
- Infinity LiveTV main site: https://www.infinitylivetv.com/
- Federal Competition & Consumer Protection Commission (Nigeria): https://fccpc.gov.ng
Address
Main correspondence address
No cancellation-specific postal address was published. The available correspondence location is:
No. 67, Adetokunbo Ademola Crescent, Wuse 2, Abuja.
Tips for sending mail or complaints
- Include your account details, transaction ID, dates, and a clear statement of the remedy you seek.
- Send registered mail or use tracked courier services to retain delivery proof when posting physical documents.
Similar cancellation services
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Written by Sani Ibrahim
Former postal advisor · 7 years experience
Former postal-services advisor and e-signature specialist, I have been writing for Postclic for 7 years to demystify legally binding mail for everyday users.
FAQ
To cancel your Infinity subscription via the Infinity-CHS website, visit the official cancellation page at https://infinitychs.com/cancelrefundpolicy.php, follow the on-screen instructions, and submit your cancellation request. Remember to keep proof of your cancellation request, such as confirmation emails.
To cancel your Infinity LiveTV subscription, visit the Infinity LiveTV service page at https://www.infinitylivetv.com/ and follow the cancellation instructions provided there. Ensure you keep a record of your cancellation proof, such as emails or screenshots.
Infinity's official refund policy states that no refunds are provided for amounts already paid, even if you cancel before the billing period ends. It's best to review your contract for specific terms regarding cancellations and refunds.
After canceling your Infinity subscription, it's recommended to export any personal data or saved settings you wish to keep, as Infinity does not detail long-term data retention or account deletion practices. Check your contract for specific terms.
Yes, if you subscribed to Infinity through Apple or Google, you can cancel your subscription directly in your App Store or Google Play account. Be sure to keep a record of your cancellation confirmation.