Cancel Intelius: Easy Method

What is Intelius

Service overview

Intelius is a US-based people-search and public-records service that provides background reports, reverse phone lookups, and related search tools.

The service aggregates data from public and commercial sources and sells subscription plans for unlimited report access.

Scope and limitations

Intelius is not FCRA-compliant and its reports are not intended for employment, tenant screening, or credit decisions.

Intelius does not have a physical presence in Nigeria; services are offered from the United States and data may be inaccurate or incomplete.

How to cancel Intelius

Cancel via website

• Log into your Intelius account.
• Go to My Account > Membership Settings > Cancel Subscription.
• Confirm cancellation and watch for a confirmation email.

Cancel by phone or apps

• Call Intelius Customer Support (for U.S. lines: 1-888-445-12727 or 877-564-3253) Mon - Fri and request cancellation; ask for a confirmation reference.
• Android app: Open Intelius app > Menu > Subscription > select Intelius > Cancel Subscription.
• iOS: On iPhone/iPad go to Settings > your name > Subscriptions > select Intelius > Cancel Subscription (Apple handles billing for App Store purchases).

What happens when you cancel

Access after cancellation

After cancellation you typically retain access until the end of the current paid billing period.

Access to subscription features ends when your paid term expires unless a refund is issued.

Renewal and data

Automatic renewal should stop after a successful cancellation, but some users report continued billing - monitor bank statements closely.

Removing your account does not guarantee removal of all public records; use Intelius suppression or Data Privacy Center to request opt-out of published profiles.

Will I get a refund?

Refund policy summary

Intelius offers a satisfaction guarantee: customers can request a refund within seven days of purchase in many cases.

Certain fees or services (for example, court-access fees) are listed as non-refundable.

Timing and exceptions

• Refunds typically process within about ten business days to your original payment method; exact timing depends on your bank or payment processor.
• Prorated refunds may apply for subscriptions canceled within seven days, calculated on days used and the regular monthly rate.
• Intelius does not publish a uniform 14-day statutory right of cancellation; many sales may be final, though goodwill refunds can be granted for duplicate billing or unexpected charges.

Intelius plans and pricing

Available plans (examples)

Listed plans are conversions from USD to EUR using a recent exchange rate; no Nigeria-specific pricing was found.

Prices and availability can change; check your account or Intelius site for live pricing.

Pricing table

Your consumer rights in Nigeria

General data protection framework

Nigeria’s data protection framework is governed by the Nigeria Data Protection Regulation (NDPR) and overseen by the National Data Protection Commission (NDPC).

Under NDPR you generally have rights to request access, correction, or deletion of personal data held by data controllers, where applicable.

Practical points for Nigerians using Intelius

• Intelius is US-based and has no Nigerian office, but you can still submit opt-out or correction requests via Intelius’ online tools or email.
• If Intelius does not comply, you may file a complaint with the NDPC, but cross-border enforcement can be limited and may take time.

Customer experiences

Positive reports

• Some users report the cancellation process was easy and customer support was professional.
• There are accounts of fast refunds and helpful service representatives resolving issues promptly.

Negative reports

• Many customers report being billed after attempting cancellation or receiving incomplete information from support.
• Other common complaints include unexpected charges, hidden subscriptions, outdated data, and difficult refunds.

Documentation checklist

What to prepare before contacting support

• Account email address and username used for Intelius.
• Order date, transaction amount, and last 4 digits of the payment card.
• Screenshots of billing statements and any on-screen cancellation confirmations.

Additional items for disputes and opt-outs

• Copies of email correspondence with Intelius support.
• Any confirmation reference numbers provided by phone or email.
• Documentation to support accuracy disputes (if requesting data corrections).

Common mistakes

Assuming cancellation is immediate

Many users assume a single action cancels everything immediately; in reality, some cancellations only stop future renewals and access lasts until period end.

Always wait for a confirmation email and check your bank statement for subsequent charges.

Mixing App Store vs Intelius billing

If you subscribed via Apple App Store, cancelling inside the Intelius account will not stop Apple billing; you must cancel through Apple Subscriptions.

Similarly, Android subscriptions billed through Google Play must be cancelled via Google Play subscriptions, not the Intelius website.

Comparative recap

Quick feature comparison

This table summarizes key points about Intelius to help you compare cancellation ease, refunds, pricing, and data accuracy.

Table

After cancelling

Immediate next steps

Save the cancellation confirmation email and any reference number you received from Intelius support.

Monitor your payment method for any further charges for at least one billing cycle.

Useful links and follow-up

• Intelius home
• Intelius Privacy & Terms
• Intelius opt-out / suppression tool
• If you need to dispute a charge, contact your bank or card issuer and provide documentation of cancellation attempts.

Address

Company headquarters

Intelius, LLC

501 W. Broadway St., Suite 800, San Diego, California 92101, United States

Support contacts

• Phone (U.S. lines mentioned in guidance): 1-888-445-12727 or 877-564-3253.
• Alternate support line referenced in guidance: (888) 245-1655.
• Email: [email protected]