Cancel MUSLIM PRO online
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4.9Calculated on 5.6K reviews
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Muslim Pro service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Muslim Pro: Complete Guide
What is Muslim Pro
Overview
Muslim Pro is a mobile and web app offering prayer times, Adhan notifications, Quran text and audio, Qibla finder, and Qalbox streaming features.
The service is delivered through apps on iOS and Android and via a browser-based Qalbox account for web subscribers.
Key features
Core features include prayer timetable & Adhan alerts, Quran with translations and audio, and Qalbox media streaming.
Subscriptions (Premium/Qalbox) add ad-free access and streaming features beyond the free tier.
How to cancel Muslim Pro
Cancel on iOS (App Store)
- Open the Settings app on your iPhone or iPad and tap your name, then tap Subscriptions.
- Find the Muslim Pro subscription and tap Cancel Subscription. If you subscribed via the Muslim Pro app on iOS, cancellation must be done through Apple subscriptions.
- For official guidance see the support article: How do I cancel and pause my Qalbox subscription?
Cancel on Android (Google Play)
- Open the Google Play Store app, tap your profile, then Subscriptions.
- Select Muslim Pro and tap Cancel subscription. If you originally subscribed on Android, cancellation must be done through Google Play.
- Refer to the Muslim Pro guide: How do I cancel and pause my Qalbox subscription?
Cancel on Web (Qalbox browser)
- Log into your Qalbox account at the web portal and go to Profile > My Account > Manage Subscription.
- Follow the on‑screen option to cancel the subscription directly from the web interface.
- See the web cancellation instructions: How do I cancel and pause my Qalbox subscription?
Important pre-cancellation note
- Do not delete your Muslim Pro/Qalbox account before cancelling the active subscription. Deleting the account without cancelling first will not stop billing.
- Official guidance on deletion and the warning is here: How to delete my Muslim Pro / Qalbox account
What happens when you cancel
Access after cancellation
When you cancel, you typically retain access until the end of the current paid period.
Access termination timing depends on the billing cycle and platform (App Store, Google Play, or web).
Renewals and billing
Cancelling stops automatic renewals; you should see no further recurring charges after the current period ends.
If you subscribed via a third‑party platform, that platform controls billing and must be used to stop renewals.
Data and account deletion
Cancelling a subscription does not automatically delete your account or personal data from Muslim Pro/Qalbox.
To remove your account entirely, follow account deletion steps after ensuring subscriptions are cancelled.
Will I get a refund?
Muslim Pro policy
Muslim Pro's Terms of Use state: "Payments are nonrefundable and there are no refunds or credits for partially used periods," except as expressly described in the terms.
Official Terms of Use: Muslim Pro Terms of Use
Exceptions and local law
- There is no mention in Muslim Pro's public terms of a 14‑day cooling‑off or statutory refund period for Nigeria.
- However, Nigerian consumer law (see next section) can affect whether a "no refund" clause is enforceable in certain cases.
Muslim Pro plans and pricing
Promotional plans (Nigeria)
Below are the promotional prices reported for Nigeria and the included features.
Prices were converted to EUR using 2025 exchange rates from the NGN promotional figures.
| Plan | Price (approx.) | Period | Features |
|---|---|---|---|
| Annual Promotional Subscription (Nigeria) | ≈ €5.6 - €6.2 | Annual | Muslim Pro Premium + Qalbox streaming |
| Monthly Promotional Subscription (Nigeria) | ≈ €0.49 - €0.50 | Monthly | Muslim Pro Premium + Qalbox streaming |
Pricing notes
These are promotional prices based on NGN 9,900/year and NGN 825/month as of October 2022.
Actual local prices and taxes may vary by platform, country, or time of purchase.
Your consumer rights in Nigeria
Legal protections
Under Nigeria's Federal Competition and Consumer Protection Act (FCCPA) 2018, blanket "no refund" policies can be unlawful.
Courts have ruled against blanket no‑refund clauses and awarded damages in some cases.
Enforcement and remedies
- You may lodge complaints with the Federal Competition and Consumer Protection Commission (FCCPC) if you believe a refund policy is unfair.
- Consumers have used courts to obtain refunds and damages where businesses enforced unlawful no‑refund rules.
Customer experiences
Positive feedback
Some users praise Muslim Pro for reliable Adhan notifications, a quick Qibla finder, and integrated Quran audio and translation.
Positive reviews note convenience for daily religious practice. See user reviews: Trustpilot.
Negative feedback
Many complaints mention difficulty cancelling after free trials and reports of continued charges despite attempts to cancel.
Users also report excessive or inappropriate ads, buggy behavior, and concerns about ownership and data use; see community discussions on Reddit and reviews on Trustpilot.
Documentation checklist
What to gather before contacting support
- Subscription receipt or payment confirmation (email or app store receipt).
- Account email address and username used for Muslim Pro/Qalbox.
- Screenshots of subscription status in App Store, Google Play, or Qalbox web Manage Subscription page.
- Dates of trial start, charge dates, and screenshots of billing statements if charged incorrectly.
- Any correspondence with support or refund requests recorded.
Why this matters
Clear documentation speeds up complaints to app stores, payment providers, or regulatory bodies like the FCCPC.
Evidence is often needed for chargebacks or formal complaints to be successful.
Common mistakes
Deleting the account first
Many users delete their Muslim Pro/Qalbox account before cancelling the subscription.
If you delete the account without cancelling, charges can continue because the subscription is managed by the platform.
Canceling in the wrong place
Attempting to cancel inside the app on a different platform than the one used to subscribe will not stop billing.
Always cancel through the platform where the purchase originated: Apple App Store, Google Play, or Qalbox web.
Expecting automatic refunds
Expecting an automatic refund despite the "no refunds" clause or platform rules is a common error.
If you believe a refund is due under Nigerian law or platform policies, document everything and escalate via the appropriate channel.
Comparative recap
Cancellation methods at a glance
| Platform | Where to cancel | Refund likelihood (per Muslim Pro) | Notes |
|---|---|---|---|
| iOS (App Store) | Apple Subscriptions in iOS Settings / App Store | Low (Terms: nonrefundable) | Must cancel via Apple if subscribed on iOS; use Apple receipts for disputes. |
| Android (Google Play) | Google Play Store > Subscriptions | Low (Terms: nonrefundable) | Cancel in Google Play if purchase was on Android; keep Play receipts. |
| Web (Qalbox) | Qalbox account > Profile > My Account > Manage Subscription | Low (Terms: nonrefundable) | Cancel directly on the web portal; follow Qalbox manage subscription instructions. |
Key takeaway
Cancellation must be performed on the platform used to purchase. Refunds are unlikely under Muslim Pro's terms but local consumer law in Nigeria can provide additional remedies.
Keep records and escalate to the app store, payment provider, or FCCPC when needed.
After cancelling
Confirm cancellation
- Check the subscription page on the platform for cancellation confirmation and end date.
- Keep screenshots or confirmation emails as proof the subscription was cancelled.
Follow-up actions and links
- Cancel instructions and Qalbox info: How do I cancel and pause my Qalbox subscription?
- Account deletion guidance (do not delete before cancelling): How to delete my Muslim Pro / Qalbox account
- Terms of Use: Muslim Pro Terms of Use
Address
Company headquarters
Muslim Pro / Qalbox listed corporate address (per publicly available Terms of Use):
1557 Keppel Road #02-09/10 Singapore 089066
Local contact information
No explicit Nigerian postal or physical address was found in publicly available materials.
For local consumer issues consider contacting the FCCPC or your payment provider for assistance.
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FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
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