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I hereby notify you of my decision to terminate the contract relating to the Nanit service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancel Nanit: Easy Method
What is Nanit
Overview
Nanit is a consumer baby-monitoring system that combines a camera, app, and cloud services to provide video, sleep tracking, and other monitoring features.
The service includes an optional subscription for cloud recording and premium features while the hardware can be bought from nanit.com or third-party retailers.
Key components
The product offering typically includes a camera (with optional stand), a mobile app for iOS and Android, and web access for account management.
Some core features are free, while others require a paid subscription managed through platform-specific channels or Nanit's web portal.
How to cancel Nanit
Cancel subscription on iOS (App Store)
- Open Apple Settings on your iPhone or iPad.
- Tap your name, then Subscriptions.
- Find the Nanit subscription and choose Cancel. Do this at least 24 hours before renewal to avoid being charged.
- After canceling, you retain access until the end of the current billing period.
Cancel subscription on Android and manage via web
- Subscriptions purchased through the Android Nanit app are managed via Nanit's web portal.
- Go to https://my.nanit.com and sign in to view or cancel subscriptions.
- If you cannot find the option, contact Nanit support (see Documentation checklist and After cancelling).
Cancel or change web orders (before shipment)
- For orders placed on nanit.com that have not shipped, contact Nanit support by phone or email to request cancellation.
- Phone: 1-866-696-2648 during business hours; Email: help@nanit.com.
- If you miss the pre-shipment window, you must wait for the item to ship and then return it via RMA.
What happens when you cancel
Access and service after cancellation
If you cancel an active subscription through the App Store, you will keep access to paid features until the end of your paid billing period.
For web-portal cancellations, access typically ends at the end of the current paid period unless otherwise stated in your account details.
Renewal and billing effects
Cancellations prevent future renewals but do not automatically issue refunds for the current billing period unless covered by Nanit's refund policy.
Make sure to cancel at least 24 hours before an App Store renewal to avoid an immediate charge on iOS subscriptions.
Data and account considerations
Cancelling a subscription may affect cloud video storage, recordings, and premium features; local device functionality may remain but without cloud history.
Before cancelling, export any recordings you want to keep and review account settings on the Nanit app or web portal.
Will I get a refund?
Refunds for products bought on nanit.com
Nanit offers a Satisfaction Guarantee: full refund if you return products within 30 days of delivery for purchases made directly from nanit.com.
After initiating an RMA, you must return items within 10 days. Refunds are processed after the warehouse verifies the return.
Timing, fees and exceptions
- Refunds are processed in approximately 5 - 7 business days after warehouse verification.
- Restocking fees apply: $15 for camera + stand; $10 for other items. Shipping costs are non-refundable.
- Policy effective date: April 1, 2025. This policy applies only to purchases made directly from nanit.com.
Order cancellation vs. return window
You may be able to cancel an order within 1 hour via a confirmation-email link in some cases. After that, you must contact support to attempt cancellation.
Once an order has shipped, cancellation is not possible; you must use the RMA/return process to get a refund or exchange.
Nanit plans and pricing
Plans overview
Below are the plans and the most recent listed prices converted to euros. Period (monthly/annual) is not specified in the Nigerian App Store listing.
Prices were converted using a mid-market exchange rate; check the app or your App Store for local-currency pricing and billing periods.
| Plan | Price | Period | Notes |
|---|---|---|---|
| Memories Plan | €31.21 | Unknown (likely Annual) | See in-app listing for features |
| Milestones Plan | €76.64 | Unknown (likely Annual) | See in-app listing for features |
Your consumer rights in Nigeria
Right to returns and refunds
Consumers in Nigeria have rights to fair treatment and redress for defective or misdescribed goods under national consumer protection frameworks.
Sellers that offer a return window (such as Nanit's 30-day Satisfaction Guarantee) must honor that policy for purchases made directly from the seller.
Right to clear cancellation and complaint channels
You have a right to clear information on how to cancel subscriptions and how to contact support for orders and returns.
If you face difficulty, you can escalate through local consumer protection bodies or your payment provider for disputed charges.
Practical steps under local law
- Keep order confirmations, receipts and communication records when requesting refunds or cancellations.
- If unresolved, consider contacting relevant Nigerian consumer protection authorities or your bank for charge disputes.
Customer experiences
Positive feedback
Some users praise the product concept and technology, reporting that the system improved their daily life or sleep routines.
There are isolated reports of stable app performance and successful replacements handled by support.
Negative feedback
Frequent complaints include difficulty using core features without a subscription, recurring charges, buggy app behaviour, and connectivity problems.
Many users report frustration with customer support responsiveness and challenges cancelling subscriptions or orders.
Documentation checklist
Essential documents to prepare
- Order number and purchase date from nanit.com or app store receipt.
- Email address used for the Nanit account and the account username.
- Payment proof (credit/debit card statement or App Store/Google Play receipt).
Optional but useful items
- Shipment tracking number and photos if the item arrived damaged or defective.
- RMA confirmation email or return authorization number when returning a shipped item.
- Screenshots of subscription details in the Nanit app or App Store subscription screen.
Common mistakes
Missing the correct cancellation channel
Users often try to cancel iOS subscriptions through the Nanit app instead of Apple Settings, which does not stop App Store billing.
Android users may look only in the Android app; Android subscriptions are managed via Nanit's web portal (my.nanit.com).
Timing and refund expectations
Another common error is waiting until after renewal to cancel; you must cancel at least 24 hours before renewal for App Store subscriptions to avoid the next charge.
Expecting an immediate refund is also a frequent misunderstanding - refunds are processed after warehouse verification and can take several business days.
Comparative recap
Quick comparison of cancellation routes
| Channel | How to cancel | Refund eligibility | Notes |
|---|---|---|---|
| iOS (App Store) | Apple Settings → Subscriptions → Cancel | Subscription access continues until period end; refunds handled per App Store/Nanit policy | Cancel ≥24 hours before renewal to avoid charge |
| Android (Nanit app) | Manage via my.nanit.com | Depends on purchase method; web portal-managed subscriptions follow Nanit terms | Android app purchases must be managed on Nanit web portal |
| Web orders (nanit.com) | Contact support (phone/email) before shipment to cancel; after shipping use RMA | Full refund within 30 days of delivery (nanit.com purchases), subject to restocking fees | Return within 10 days after initiating RMA; shipping non-refundable |
After cancelling
What to check immediately
Save confirmation of the cancellation and check your billing statement for any unexpected charges.
If your subscription was through Apple, verify the subscription status in Apple Settings; for Android, confirm in my.nanit.com.
Helpful links and contacts
- Nanit web portal: https://my.nanit.com
- Nanit main site and returns: https://nanit.com
- Support email: help@nanit.com
- Phone (U.S. support): 1-866-696-2648
- Apple manage subscriptions: Manage subscriptions on Apple
Address
Corporate mailing address
Udisense, Inc. DBA: Nanit
244 Fifth Avenue Suite #2702, New York, NY 10001, United States
Notes on contacting support from Nigeria
If you are contacting Nanit from Nigeria, use email for the clearest written record and include all items from the Documentation checklist.
For phone support, check time zone differences and consider using your bank or payment provider for charge disputes if support is unresponsive.