Cancel Passion: Simple Process

What is Passion

Overview

Passion is a platform for building branded mobile and web apps to deliver courses, communities, and paid content. It is commonly used by creators, coaches, and small businesses to sell subscriptions and digital products.

Core functions

Key capabilities include course delivery, community features, push notifications, and integrated payments (PassionPayments). Plans vary by branding, quotas, and advanced features like white‑labeling and external checkout.

How to cancel Passion

Cancel from your account (recommended)

• Sign in to your Passion account on the web.
• Go to Account or Billing settings and locate your active subscription.
• Choose the cancel or unsubscribe option and follow on‑screen prompts to confirm.

Cancel by contacting support or payment provider

• Contact Passion support through the app or help center and request cancellation if you cannot cancel in the dashboard.
• If payment was handled by a third party (App Store, Stripe, or your card issuer), you may need to cancel recurring charges directly with them or your bank.
• As a last resort, send written notice to Passion for Converts International P.O. Box 13526, Barnawa‑Kaduna, Kaduna, Nigeria to document your cancellation request.

What happens when you cancel

Access and service period

When you cancel, access typically continues until the end of the billing period you already paid for. You will not be billed on the next renewal date after cancellation.

Data and account status

Content, user data, and settings usually remain in your account for a retention period set by the provider. You should export any required data before final account deletion.

Will I get a refund?

Standard policy

Passion generally bills in USD and refunds are subject to the provider’s refund policy. Most SaaS subscriptions do not offer pro rata refunds for partial months, but exceptions can exist.

Exceptions and actions

• If billing errors occur (duplicate charges, incorrect amounts), contact Passion support promptly to request a correction or refund.
• If payments were processed through a card or app store, you may also contact your card issuer or app store for a charge dispute or refund review.

Passion plans and pricing

Pricing table

Pricing notes

Passion.io pricing is listed in USD only and billed in USD. Euro figures (for example a promotional €89/mo) are estimates and may change based on current exchange rates.

Convert prices using the live USD→EUR (or local NGN) rate at the time of purchase to understand exact charges.

Your consumer rights in Nigeria

Relevant law and protection

In Nigeria, consumers are protected under the Federal Competition and Consumer Protection Act (FCCPA) and enforced by the Federal Competition and Consumer Protection Commission (FCCPC).

You have the right to clear pre‑contract information, fair billing, and remedies for misleading or unfair commercial practices.

Practical steps for disputes

• Contact the seller first and request resolution in writing (email or recorded correspondence).
• If unresolved, file a complaint with the FCCPC via their website or consumer complaint channels.
• Consider contacting your bank or card issuer to request a chargeback for unauthorized or incorrect charges.

Customer experiences

Positive feedback

Many users praise Passion for its simplicity in launching mobile apps and for providing integrated course and community features in one platform.

Support for App Store submission and white‑label options (on higher plans) receives positive mentions from creators scaling their business.

Common criticisms

Some customers report confusion over USD billing and currency conversion impacts for payments made from Nigeria.

Others note limits on lower plans (subscriber/video caps) and occasional frustrations with billing or refund responsiveness.

Documentation checklist

What to gather before cancelling

• Account email and username used to register with Passion.
• Subscription details: plan name, billing cycle, and last payment date.
• Receipts, invoices, or screenshots of billing charges you want to dispute.

What to include in written requests

• Clear statement that you request cancellation and whether you also request account deletion.
• Preferred contact method and any supporting documents (receipts, charge IDs).
• Postal correspondence address if sending notice to the P.O. Box in Kaduna.

Common mistakes

Failing to cancel the correct subscription

Users sometimes cancel an app listing or a team member account but not the actual billing subscription. Always verify the active billing subscription in Account > Billing.

Ignoring third‑party billing

If you subscribed through the App Store, Google Play, or a payment processor like Stripe, canceling inside the Passion dashboard may not stop charges from the third party.

Check the original payment source and cancel recurring payments there if necessary.

Comparative recap

Quick feature comparison

Decision pointers

Choose Launch to validate your concept, Scale to grow with more branding and automation, and Expand for unlimited scale and priority assistance.

After cancelling

Immediate steps

• Confirm cancellation via email and keep any confirmation or ticket number.
• Export course content, user lists, and financial records before final deletion.

Helpful links and further actions

• Passion main site
• Passion help center
• FCCPC (Nigeria consumer protection)

Address

Local correspondence

Passion for Converts International P.O. Box 13526, Barnawa‑Kaduna, Kaduna, Nigeria.

How to use the address

Use this postal address for written notices or formal correspondence if you need to document a cancellation request locally.