Cancel Priority Pass: Complete Guide

What is Priority Pass

Priority Pass is a membership programme that offers access to airport lounges and other airport services worldwide. Members gain entry based on their chosen plan or by paying per visit where applicable.

Overview

Priority Pass issues access via a membership card or digital means, and partners with lounges and service providers globally. Benefits depend on your plan and the lounge's participation.

How it applies in Nigeria

In Nigeria, Priority Pass may be provided directly or bundled with a bank card by local banks. When issued by a bank, the bank's terms can control cancellations and fees.

How to cancel Priority Pass

If you bought directly from Priority Pass

• Cancel within 14 days in writing or by phone if you have not fully used the service during the cooling-off period.
• Send written cancellation to the Priority Pass office where your Means of Access was issued or call +44 20 8680 1338.
• Reference: Priority Pass Conditions of Use.

If your membership was provided by a bank or other organisation

• Contact the card provider or bank (for example, your Nigerian bank) to request cancellation; you generally cannot cancel directly through Priority Pass in this case.
• Follow the bank’s specific cancellation process and timelines - banks may require written notice or advance periods.
• See your bank’s terms (example: Union Bank terms).

What happens when you cancel

Access and membership status

Your Priority Pass access will end when the cancellation is processed. Entry attempts with an invalid or expired card may be refused or charged.

Renewals and billing

If you cancel, automatic renewals will stop only once the provider processes the request. For direct purchases, cancel auto-billing at least 6 weeks before expiry to prevent renewal.

Data and records

Priority Pass or your bank may retain records of your membership and visits for billing, fraud prevention, and complaint handling. Ask the issuer for their retention policy.

Will I get a refund?

Cooling-off period (direct buyers)

• Direct first-time buyers may get a full refund if they cancel within 14 days and have not fully used the service.
• Any services used during that window will be deducted from the refund amount.
• Reference: Conditions of Use.

Provider or proportional refunds

• If Priority Pass cancels your membership (not for fraud or misuse), you may receive a proportional refund for unused time.
• If your membership is via a bank, refunds and timing follow the bank’s policies and disputes process.

Pre-booked lounge visits and Fast Track

• Full refund for pre-booked lounge visits or Fast Track bookings if cancelled at least 48 hours before arrival.
• Refunds for these bookings are typically processed within 10 days. No refunds for cancellations inside 48 hours, no-shows, or unused bookings.
• References: Lounge pre-book and Fast Track.

Priority Pass plans and pricing

Available EU-region plans (example)

Below are example EU-region plans and pricing in EUR. These reflect 2025 EU-region prices and not Nigeria-specific pricing.

Price table

Your consumer rights in Nigeria

Cancellation via banks in Nigeria

If your Priority Pass is provided by a Nigerian bank, cancellation and renewal typically follow the bank’s terms. Some banks require advance written notice - Union Bank, for example, specifies a 30-day advance requirement for automatic billing cancellation.

Card replacement and charges

Replacement of lost or damaged cards may carry a fee; per Union Bank terms the fee is N1,000. Check your bank’s tariff schedule for exact amounts.

Complaints and time limits

• Raise complaints within six months of the lounge visit or related event where possible.
• Use the contact channels specified by Priority Pass or your bank (phone, mail, or email) for formal complaints.
• Refer to your bank’s dispute resolution process if the membership was provided through the bank.

Customer experiences

Positive feedback

• Many users value lounge access during delays or long layovers, often finding lounges more comfortable than crowded terminals.
• Some travellers report fast entry and friendly staff at selected lounge locations.

Negative feedback

• Common complaints include overcrowded lounges, capacity limits, long waits, and variability in lounge quality.
• Users also report inconsistent app accuracy, unexpected charges, billing disputes, and difficulty cancelling renewals.

What to expect

Expect variability by location: some lounges are excellent, others provide limited amenities. Always check the lounge listing and opening hours before travel.

Documentation checklist

Required documents for cancelling

• Proof of purchase or membership number (email confirmation, receipt).
• Your Priority Pass card or digital membership details.
• Valid photo ID matching the membership name.

Helpful supporting documents

• Bank card statement or provider confirmation if membership was supplied via a bank.
• Proof of any lounge visits (receipts) if claiming deductions from refunds.
• Copies of previous correspondence with Priority Pass or the bank.

Common mistakes

Failing to use the correct cancellation channel

A frequent error is contacting Priority Pass directly when the membership was issued by a bank. In these cases the bank must handle the cancellation.

Missing timing requirements

Not observing required notice periods can lead to unwanted renewals or denied refunds. For direct auto-renewals, cancel automatic billing at least 6 weeks before expiry.

Insufficient evidence for refunds

Not keeping proof of purchases or lounge visit receipts can delay or reduce refunds. Keep all booking references and receipts until the process is complete.

Comparative recap

Quick comparison

The table below summarises how route of purchase affects cancellation and refunds for easy reference.

Key takeaways

Direct buyers have more direct control over cancellations and cooling-off refunds. Bank-issued members must follow their bank’s rules and timelines.

After cancelling

What to check immediately

• Obtain written confirmation of cancellation and any refund amount or schedule.
• Monitor your bank or card statement to ensure no unexpected renewal charges occur.

Useful links and next steps

• Priority Pass Conditions of Use: prioritypass.com/conditions-of-use
• Lounge pre-book cancellation and refund info: memberhelp.prioritypass.com (lounge pre-book)
• Fast Track cancellation and refund info: memberhelp.prioritypass.com (Fast Track)
• If your membership came via a Nigerian bank, consult your bank’s terms (example: Union Bank terms).

Address

Primary contact

Priority Pass cancellation should be sent in writing to the Priority Pass office where your Means of Access was issued.

Phone contact

If you need immediate assistance, you can call Priority Pass at +44 20 8680 1338 for global customer service directions.