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Cancel Plink: Step-by-Step Guide
What is Plink
Overview
Plink is a subscription-based merchant service and rewards platform that helps businesses manage loyalty and savings programs.
The service is delivered via mobile apps and a web/merchant portal and includes account-based subscriptions.
Who uses Plink
Plink is typically used by small and medium merchants who want to offer loyalty rewards and digital savings to customers.
Merchants sign up, activate a subscription, and may earn or award Fancoins or other savings while using the service.
How to cancel Plink
Cancel on Android
- Open Google Play Store on your Android device.
- Go to Menu → Subscriptions → find the PLINK subscription.
- Tap "Cancel Subscription" and follow prompts to confirm reason.
- See Plink's Freshdesk article: Cancel subscription (Android).
Cancel on iOS
- Open Settings on your iPhone or iPad and tap your Apple ID at the top.
- Tap Subscriptions → select the Plink subscription → tap "Cancel Subscription".
- Follow the on-screen steps to confirm cancellation via Apple.
- See Plink's guide: Cancel subscription (iOS).
Cancel via Web or App (email)
- Send an email to [email protected] stating you wish to be removed.
- Include in your message: full name, business address, phone number, and the email associated with the Plink account.
- Cancellation via email may take up to 7 business days to process; reference the Plink FAQ: Plink FAQ.
What happens when you cancel
Account access
Access to the Plink dashboard and merchant features typically ends at the end of your current paid period unless stated otherwise.
Any real-time features tied to an active subscription will stop functioning when the subscription expires.
Renewal and recurring charges
Cancellations stop future renewals but do not automatically refund past billing beyond specific refund windows.
Confirm cancellation in the store (Google/Apple) or via email to ensure no further automatic charges.
Data and rewards
Earned savings and Fancoins may be forfeited on cancellation; if you rejoin you may restart from zero.
Export or download any needed records before cancellation where possible to retain merchant data.
Will I get a refund?
Cooling-off and refund window
Plink provides a cooling-off period of three business days (excluding Sundays and holidays) from enrollment.
If you cancel within that window, Plink will refund payments made within ten days of the cancellation notice.
After the cooling-off period
- No pro‑rata or partial-month refunds are provided if cancellation occurs after the initial three business days.
- Payments for the active subscription period are not refundable once the cooling-off period has passed.
How refunds are processed
Refunds for eligible cancellations are processed within ten days of the notice, per Plink's Terms of Service.
Keep proof of cancellation and any confirmation emails in case you need to follow up.
Plink plans and pricing
Overview
No verified pricing in Naira or EUR for Plink in Nigeria (2024/2025) was found in available public materials.
Listings encountered show other currencies or user-reported USD pricing; verify price inside the app or during sign-up.
Summary table
| Plan | Price |
|---|---|
| Standard / Available plans | Varies |
Your consumer rights in Nigeria
Cooling-off and contract cancellation
Under Plink's stated terms, merchants have a three business day cooling-off period to cancel and obtain a full refund.
This internal policy complements your general consumer protections but is contract-dependent.
Nigerian consumer protection bodies
You may raise unresolved complaints with the Federal Competition and Consumer Protection Commission (FCCPC).
FCCPC information: https://www.fccpc.gov.ng (check procedures for submitting complaints and evidence).
Practical steps to protect rights
- Keep copies of subscription receipts, confirmation emails, and cancellation requests.
- Escalate to FCCPC or your bank if unauthorised charges continue after confirmed cancellation.
Customer experiences
Available review findings
No user reviews specific to "Plink" Nigeria were found on Trustpilot or Product Review Nigeria during searches.
Public review platforms did not show verified recurring complaints or patterns for Plink in Nigeria.
What to consider from limited data
Absence of reviews does not imply perfect service; it may reflect low adoption or limited visibility in Nigerian review sites.
Contact Plink directly and request written confirmation of cancellation and any refund eligibility to reduce uncertainty.
Documentation checklist
What to include in an email cancellation
- Full name and business name (if applicable).
- Business or home address and phone number.
- Email address associated with the Plink account.
- Subject line: "Request to cancel Plink subscription" and date of request.
Supporting documents
- Copy of subscription receipt or invoice (screenshot or PDF).
- Screenshot of active subscription listing in Google Play or Apple Subscriptions (if relevant).
- Any confirmation emails from Plink after signup.
Common mistakes
Wrong cancellation channel
Common error: cancelling in-app but not through the store that bills you (Google Play vs Apple ID).
Always confirm which account or store is charging you and cancel there as well as with Plink if required.
Assuming a pro‑rata refund
Many users expect a partial refund after cancelling mid-period; Plink's policy generally disallows pro‑rata refunds after three business days.
Check the exact enrollment date and the three business day window before assuming eligibility for a refund.
Incomplete email requests
Leaving out required identifying information delays processing; include name, address, phone and associated email to avoid this.
Also keep copies of sent emails and any read receipts for follow-up evidence.
Comparative recap
Quick comparison
| Feature | Plink | Typical mobile subscription (Nigeria) |
|---|---|---|
| Cancellation methods | Google Play, Apple Subscriptions, or email to [email protected] | Usually via Google Play / Apple Subscriptions or vendor support |
| Refund policy | Full refund if cancelled within 3 business days; otherwise no pro‑rata refund | Varies by vendor; some offer pro‑rata refunds, others follow store rules |
| Processing time | Cancellation may take up to 7 business days; refunds (if eligible) within 10 days | Depends on provider and payment method; can be immediate to several weeks |
| Pricing transparency | Varies | Usually shown in-app or on vendor website |
Takeaway
Plink largely follows store cancellation routes plus an email-based option and offers a short cooling-off refund window.
Confirm steps early, keep records, and follow store-specific cancellation instructions to avoid further charges.
After cancelling
Immediate next steps
- Confirm cancellation with a screenshot or saved confirmation email.
- Monitor your bank or card statement for at least one billing cycle for unexpected charges.
Helpful links and contacts
- Plink FAQ: https://www.plink.ai/faq
- Plink Terms of Service (refunds): https://www.plink.ai/terms-of-service
- Freshdesk cancellation article: Cancel subscription
- Email for cancellation: [email protected]
Address
Primary contact address
Plink, Inc.
2708 Wilshire Blvd, #601, Santa Monica, CA 90403
Notes about postal correspondence
No specific Nigerian postal address for cancellation requests was found; use the email address above for fastest response.
If you wish to send postal correspondence, direct it to the U.S. address provided and keep proof of posting.
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Written by Chinwe Akpan
Regulatory watch · 6 years experience
Legal analyst tracking eIDAS, GDPR and electronic delivery regulations for 6 years to make sure every Postclic template is compliant and admissible in court.