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Cancellation service #1 in Canada
Plink (often referenced as Plink.ai) operates consumer-facing mobile apps and a merchant platform that supports card-linking, customer feedback and review collection, and subscription features such as PLINK PRO. It connects consumers’ payment cards to offers and records merchant feedback while also offering paid in‑app plans and one‑time purchases.
Plink is available on Android and iOS and runs a separate card‑linking Program (Plink.ai) that merchants and consumers may join. The service model and agreements differ for consumer app subscriptions and merchant contracts.
When you cancel a subscription through Google Play or the App Store, the subscription will stop future renewals according to the platform’s timing (you typically retain access until the period you paid for ends). For the Plink.ai card‑linking Program, Plink indicates opt‑out/removal will complete within up to 7 business days.
Cancelling may also affect in‑app entitlements and any program balances associated with your account. Plink’s documentation shows that opting out of the card‑linking Program forfeits Personal Savings and Fancoins (see Will I get a refund?). Data retention and account deletion policies depend on Plink’s privacy and terms; if you need complete removal, state that explicitly in your opt‑out or written request and keep records of your request and Plink’s response.
Plink’s consumer FAQ does not state an explicit refund right for card‑linking users; it indicates that opting out forfeits Personal Savings and Fancoins and that no refund is provided. For standard app subscriptions, Plink’s public guidance does not promise refunds - refunds, if any, are typically subject to the platform (Google/Apple) refund processes.
For merchants under Plink’s Merchant Terms, Plink permits cancellation within 3 business days (excluding Sundays and holidays) and states a refund will be issued within 10 days in that circumstance. Outside that short window there is no prorated or partial‑month refund stated.
| Plan | Price | Period | Features |
|---|---|---|---|
| BATTLE PASS | US$9.99 (approx. C$??.??) | One-time / Unknown | Battle Pass access |
| PLINK PRO weekly | US$4.99/week (approx. C$??.??) | Weekly | PLINK PRO features |
| PLINK PRO monthly | US$9.99 / US$16.99 / US$19.99 (approx. C$??.??) | Monthly | PLINK PRO features |
| PLINK Pro (one-time?) | US$19.99 (approx. C$??.??) | One-time / Unknown | PLINK Pro features |
Canadian consumer rights vary by province and by the type of product or service. There is not a nationwide 14‑day cooling‑off rule for digital services comparable to EU law; therefore, consumers of card‑linking or digital subscription services in Canada generally do not have an automatic statutory right to cancel for a full refund solely because the purchase was online.
For merchant customers, provincial consumer protection rules can allow short cancellation periods for service contracts; Plink’s Merchant Terms explicitly allow cancellation within 3 business days with a refund. If you are a merchant or business customer, check both Plink’s contract language and your provincial consumer protection office for specific rights.
Users report that Plink is simple and easy to use, and that it can be effective for collecting feedback and useful insights. Those positive comments highlight straightforward workflows and helpful basic functionality.
Negative feedback frequently concerns perceived high cost, sudden price increases at renewal, difficulty cancelling in some cases, and worries about fake or biased reviews or lack of control over review content. These mixed experiences underline the importance of reading subscription terms and keeping cancellation records.
Common mistakes include assuming cancelling an account on the Plink website will stop a subscription billed through Google Play or the App Store; subscriptions must be cancelled via the platform that billed you. Another frequent error is failing to keep written records or proof of cancellation - screenshots, confirmation emails, and registered‑mail receipts are important. Users also sometimes assume a refund is automatic; Plink’s consumer guidance indicates no refund and forfeiture of in‑app balances in many cases unless merchant terms specifically allow a short registered refund window.
| Method | Refund | Difficulty |
|---|---|---|
| Android (Google Play subscription) | No explicit refund from Plink; check Google Play refund policies and your purchase receipt | Low - cancel in Google Play subscriptions; keep receipt |
| iOS (App Store subscription) | No explicit refund from Plink; check Apple App Store refund policies and your purchase receipt | Low - cancel in Apple Subscriptions; keep receipt |
| Web / Card‑linking Program (Plink.ai) - opt out by email or written notice | No refund for consumers; forfeiture of Personal Savings and Fancoins. Merchant refunds only if cancelled within Plink’s 3 business‑day window (refund within 10 days). | Medium - email opt‑out (processing up to 7 business days) or send registered mail for formal written cancellation |
Keep confirmation of cancellation (screenshots, confirmation emails, registered‑mail receipts) and monitor your bank or card statements for any unexpected future charges. If you are unable to stop charges or you believe charges are unauthorized, contact your payment provider to dispute the charge and provide your cancellation proof.
Useful links: Google Play subscription help - https://support.google.com/googleplay/answer/7018481; Apple subscription support (Canada) - https://support.apple.com/en-ca/HT202039; Plink official site - https://www.plink.ai; Plink support email - [email protected].
Send written cancellation by registered mail (raccomandata A/R) to the address Plink has provided:
Plink, Inc.
2708 Wilshire Blvd, #601
Santa Monica, CA 90403
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Written by Evelyn Wright
Former postal advisor · 5 years experience
Former postal-services advisor and e-signature specialist, I have been writing for Postclic for 5 years to demystify legally binding mail for everyday users.