Cancel POSTMATES online
Cancellation service #1 in Nigeria
4.9Calculated on 5.6K reviews
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Postmates service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Postmates: Easy Method
What is Postmates
Overview
Postmates is an on-demand delivery service that connects customers with local restaurants and merchants through a mobile app and website.
The service handles order placement, pickup, and delivery, charging customers at the time of order and offering app-based support for issues.
How it operates
Orders are placed through the Postmates app (iOS, Android) or the website and are sent to the merchant for confirmation and preparation.
Postmates' refund and cancellation outcomes depend on timing, merchant acceptance, and the company's support policies.
How to cancel Postmates
Cancel before the merchant accepts
- If the order has not yet been placed with the merchant you can cancel via the app (iOS, Android) or via the website without a fee. Source: Business Insider.
- Cancel promptly to maximise the chance of a full refund.
How to cancel on each platform
- On iPhone: go to Order History → select the order → tap “Cancel Order” → choose a reason → confirm “CANCEL DELIVERY”. If canceled before preparation you should receive a full refund. Source: Business Insider.
- On Android: open Settings → Deliveries → Contact Support → select the order → choose “Items damaged, missing, or incorrect” to report issues. Refunds depend on timing and issue. Source: Business Insider.
- On Web: sign in → click your avatar → Deliveries → select the order → Contact Support. You may be refunded if you cancel before the merchant confirms the order. Source: Business Insider.
Practical tips
- Cancel as quickly as possible if you change your mind; delays reduce refund chances.
- Keep screenshots of cancellation confirmation and order timestamps for support contacts.
- Community reports note you may still be charged if the refund isn't processed promptly, even when cancelled quickly. Source: Reddit.
What happens when you cancel
Order status and merchant interaction
If you cancel before the merchant accepts, the order is typically stopped and no pickup is attempted.
If the merchant has already accepted or the courier is en route, cancellation may not stop charges or preparation.
Account access and data
Cancelling an order does not close or delete your Postmates account; your account and order history remain accessible.
Data related to the order (receipts, timestamps, chat transcripts) is usually retained for support and dispute resolution.
Will I get a refund?
Official policy summary
Official terms state all charges are final and non-refundable by default; Postmates is not obligated to issue refunds but may do so case-by-case. Source: Fairshake.
Refunds are therefore discretionary and handled through the app or website support channels.
Common exceptions and timelines
- Refunds are commonly available for incorrect, missing, or damaged items, and for non-delivery when verified.
- Requests for refunds should be made within 48 hours of delivery for the best chance of approval. Source: ShopFood.
- Standard handling examples: 50% refund for incorrect items; 100% refund for missing or completely wrong orders. Source: ShopFood.
- If approved, refunds typically process in 1 - 3 business days. Source: ShopFood.
Practical caveats
Many users report support denials or delays even for legitimate issues; evidence from community sites shows mixed outcomes. Sources: Reddit, PissedConsumer.
If a refund is important to you, document the problem immediately (photos, order details) and contact support via the app without delay.
Postmates plans and pricing
Pricing summary
No verified pricing data for Nigeria was found; there is no evidence that Postmates operates in Nigeria.
Use the table below for a quick snapshot based on available information.
| Plan | Description | Price |
|---|---|---|
| Standard Orders | Per-order delivery and service fees charged at checkout; terms vary by location and merchant. | Varies |
| Membership / Subscriptions | Subscription options (where available) may reduce delivery fees; availability varies by market. | Varies |
Notes on availability
Because Postmates' presence in Nigeria could not be verified, local availability, fees, and subscription plans may not exist.
If you are in Nigeria, check whether a local delivery app is recommended for live pricing and local support.
Your consumer rights in Nigeria
General statutory rights
There is no statutory 14-day cooling-off right for on-demand delivery services in most jurisdictions; distance selling cooling-off rules generally apply to goods, not immediate services.
Refund and cancellation rights for Postmates-style services are typically governed by the provider's own terms rather than an automatic statutory right.
Local enforcement options
- Consider contacting local consumer protection authorities if you have a dispute with a provider operating in Nigeria.
- In Nigeria, the Federal Competition and Consumer Protection Commission (FCCPC) handles consumer complaints about businesses operating in the market.
- Alternative routes include contacting your bank for a chargeback, but that option has risks and is not guaranteed.
Customer experiences
Positive reports
Some users praise Postmates for ease of use, fast deliveries, accurate orders, and helpful promotions in markets where it operates. Source: Trustpilot, Influenster.
Where support worked, refunds or credits were sometimes issued satisfactorily.
Negative reports
Frequent complaints include missing or wrong items, late deliveries, unclear refund policies, and difficulties reaching responsive customer service. Sources: PissedConsumer, Reddit.
Community posts also cite cases where refunds were denied or reversed, and where cancellations still resulted in charges due to timing or processing delays. Source: Reddit.
Documentation checklist
Essential items to collect
- Order confirmation number and full order receipt (screenshot or copy).
- Timestamped screenshots showing the order status when you attempted cancellation.
- Photos of incorrect, missing, or damaged items, if applicable.
Support and payment evidence
- Records of any in-app messages or support responses from Postmates.
- Proof of payment (bank statement or payment method transaction ID).
- Any merchant communication relevant to acceptance or cancellation.
Common mistakes
Waiting too long to cancel
Delaying cancellation until after the merchant accepts or the courier picks up the order often eliminates the chance of a full refund.
Example: cancelling a minute before restaurant acceptance may still result in charges if the refund is not processed promptly. Source: Reddit.
Poor documentation and unrealistic expectations
Not saving receipts, photos, or timestamps weakens your case when requesting a refund or dispute.
Also, assuming a statutory 14-day cooling-off period for an on-demand delivery will likely lead to disappointment - refunds rely on Postmates' own policies, not a mandatory cooling-off right.
Comparative recap
Quick comparison table
| Topic | Postmates (as reported) | Typical consumer expectation |
|---|---|---|
| Cancel before merchant accepts | Usually cancellable via app/website without fee; full refund likely. Source: Business Insider. | Immediate full refund and no charge. |
| Cancel after merchant accepts | Often charged; refunds discretionary and depend on support and timing. Community reports show mixed outcomes. | May expect partial refund, but results vary. |
| Refunds for wrong/missing items | Commonly available if reported promptly (within 48 hours); 50% for incorrect items, 100% for missing/wrong. Source: ShopFood. | Full refund or redress for clear delivery mistakes. |
| Support reliability | Mixed. Some helpful responses, many reports of automated denials and slow resolution. Sources: Reddit, PissedConsumer. | Responsive, human support with consistent outcomes. |
Key takeaway
Cancel quickly and keep evidence; refunds are possible but not guaranteed and depend on timing and Postmates' discretion.
Be prepared to escalate with your bank or a consumer protection agency if you cannot resolve a legitimate charge directly.
After cancelling
Next steps
- Save cancellation confirmations, receipts, and any in-app messages for your records.
- Contact Postmates support via the app or website if a refund does not appear within the expected processing time (1 - 3 business days if approved). Source: ShopFood.
Helpful links and escalation
- How to get a refund guide (general): Business Insider.
- Refund policy summaries and examples: ShopFood, Fairshake.
- User reports and troubleshooting experiences: Reddit, PissedConsumer.
Address
Registered mailing address
201 3rd St Suite 200 San Francisco, CA 94103
Notes on contacting
This address is a primary mailing reference and may be useful for formal correspondence in markets where Postmates operates.
If you are in Nigeria, confirm whether Postmates operates locally before using international contact routes; local consumer agencies or your payment provider may assist with disputes.
Similar cancellation services
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.