Cancel Probiller: Easy Method

What is Probiller

Overview

Probiller is a billing and payment processing service often used by merchants to manage recurring subscriptions. It appears on bank statements and is used globally by businesses that need subscription billing.

How it appears to customers

Probiller may appear as a merchant descriptor (e.g., MBI ProBiller or Aylo Billing US Corp.) on card statements. Customers typically interact with Probiller when they need to manage or cancel a recurring membership billed through a third party.

How to cancel Probiller

Via the website (recommended)

• Go to probiller.com and log in to your account.
• Navigate to Account > Subscription Settings and click "Cancel Membership".
• Cancellation is typically instant; keep any on-screen confirmation or take a screenshot.

Phone and email options

• Phone: Call 1‑855‑123‑19550 (24/7). Provide your account email, last 4 digits of the card used, and the transaction date; request a cancellation confirmation number.
• Email: Send cancellation requests to [email protected] including your name, account email, card info (last 4 digits) and transaction date; ask for immediate cancellation and a written confirmation.
• Alternative (MBI ProBiller): Follow the same steps by phone or email and monitor your bank statements for confirmation. See a user guide at finishsubscriptions.com.

What happens when you cancel

Access and service

Cancellation usually stops future renewals and access can end immediately or at the end of the current billing period depending on the merchant setup.

Keep any confirmation number or email; this is your proof of cancellation if billing continues.

Billing and records

Subscribers remain potentially liable for charges incurred up to the time of termination as stated in Probiller's terms.

Monitor bank/card statements after cancellation and note any unexpected or recurring charges for dispute if necessary.

Will I get a refund?

Probiller refund policy

• Refunds are at Probiller's discretion and are not guaranteed for partially or fully used memberships.
• If Probiller grants a refund, it will be credited to the original payment method only; no cash or alternate methods are provided.
• Relevant company terms: Probiller Terms & Conditions.

Exceptions and disputes

• Prorated refunds may be possible for unused subscription time in some cases.
• Unauthorized or incorrect charges may qualify for a refund or for a bank dispute (chargeback) if Probiller does not cooperate. See a refund guide: probillerhelp.com.

Probiller plans and pricing

Available information

No Nigeria- or EUR-specific pricing is publicly available from verified sources for 2024 - 2025.

Global pricing that references USD exists but does not translate directly to Nigeria-specific rates.

Notes on pricing

If you need exact billing amounts, check the transaction descriptor on your bank statement or contact support for the merchant that used Probiller to bill you.

Your consumer rights in Nigeria

Relevant local law

Nigeria's consumer protection framework is enforced by the Federal Competition and Consumer Protection Commission (FCCPC) under the Federal Competition and Consumer Protection Act 2018.

This framework covers unfair practices, and the FCCPC can accept complaints about misleading billing or unauthorized charges.

Practical steps to protect your rights

• Document everything: screenshots, confirmation numbers, emails, transaction dates and amounts.
• If Probiller or the merchant does not resolve the issue, contact your bank to dispute the charge (chargeback) and file a complaint with the FCCPC.
• Consider seeking local consumer advice or legal help for unresolved or high‑value disputes.

Customer experiences

Positive reports

Some users report helpful support agents and instances where support corrected subscription issues or issued refunds.

Individual positive experiences include named agents and specific successful resolutions posted on review sites.

Common complaints

Many customers report unauthorized or recurring charges that continued after cancellation attempts.

Common issues include difficulty getting email replies, chat disconnections, and denials or only partial refunds; some users resolved issues through bank chargebacks.

Documentation checklist

Essential documents to have

• Account email and username used with Probiller.
• Transaction date(s) and amounts shown on your statement.
• Last 4 digits of the card used to bill the subscription.
• Any cancellation confirmation number or on-screen proof.

Optional supporting items

• Screenshots of account/subscription pages and confirmation screens.
• Copies of emails or chat transcripts with support.
• Bank or card statements showing the charge(s) for dispute or chargeback.

Common mistakes

Not getting written confirmation

Relying solely on a phone call without a confirmation number or written follow-up can leave you without proof if charges continue.

Always request and save an email confirmation or screenshot when you cancel.

Assuming deleting an app cancels billing

Removing an app or account on a device does not automatically stop a recurring charge; cancellation must be performed through the subscription settings or by contacting billing support.

Also, waiting too long to dispute can reduce options for refunds or chargebacks.

Comparative recap

Quick comparison of cancellation methods

Recommendation summary

Cancel via the web first and save confirmation. Use phone if you need immediate human assistance and an on‑call confirmation number.

If you do not receive a timely response, prepare documentation and contact your bank to dispute unauthorized charges while filing a complaint with the FCCPC if needed.

After cancelling

What to monitor

• Check your card or bank statements for two billing cycles to confirm no further charges occur.
• Keep any confirmation emails or screenshots and note dates of communication.

Helpful links and next steps

• Cancellation walkthrough: probillerhelp.com - How to cancel
• Refund information: probillerhelp.com - Refund guide
• Company terms: Probiller Terms & Conditions

Address

Corporate address

Aylo Billing US Corp., 610 Brazos Street - Suite 500, Austin, Texas 78701, USA.

For formal correspondence

Use the corporate address above for written disputes or registered mail. Include all supporting documentation and a clear request for cancellation and refund (if applicable).