Cancellation Probiller: Easy Method

What is Probiller

Probiller is a billing platform, not the content service itself

Probiller is a payment and subscription billing service used by online merchants, mainly for digital subscriptions. In practice, many people in the Philippines only notice it after seeing a charge on their card statement, because the actual product name can be less visible than the billing processor name "Probiller" or "Aylo Billing" " (probiller.com).

Here is the thing: Probiller is tied to Aylo Billing entities, with operations mentioned in the United States and Cyprus. The cancellation route is handled through Probiller customer support, not through a simple self-serve dashboard clearly described in its public terms, which is one reason many users get frustrated when they try to stop recurring charges (probiller.com).

What users usually pay for through Probiller

Probiller processes recurring payments for subscription-based digital services. Verified examples include coParenter at $12.99 (₱734) monthly and $119.99 (₱6,779) yearly, plus Unwinding Anxiety at $29.99 (₱1,694) per month, $139.99 (₱7,909) for 6 months, and $209.99 (₱11,864) yearly.

That means you are usually not cancelling "Probiller content." You are cancelling a merchant subscription billed by Probiller. This distinction matters because you may need your receipt email, transaction ID, and the exact merchant name before support can find the account tied to your payment.

How Probiller behaves for users in the Philippines

For users in the Philippines, the two most common issues are very practical: identifying which merchant created the charge, and reaching support at a convenient local hour. Probiller lists 24/7 customer service, a support email at [email protected], live chat on its contact page, and phone support at +1-855-232-9550, which is helpful on paper but can still be inconvenient because the phone line is international.

Pricing is often shown in US dollars, while your bank, GCash-linked card, Maya card, or credit card may convert the amount into pesos. That can make a trial charge look smaller than the later rebill, especially when a trial converts into a monthly plan automatically unless you cancel before the rebill date (probiller.com).

How to cancel Probiller without getting charged again

Do these checks before you contact support

Many Probiller users in the Philippines get annoyed because they think they cancelled, then another charge appears on the next statement. Before you do anything, open your receipt email and look for the subscription name, transaction ID, last 4 digits of the card, and the next billing date. Take screenshots of all of it.

You should also save proof of the current plan and the price. If your plan was billed in dollars, note both the original amount and the peso equivalent that hit your account, such as $29.99 (₱1,694). This makes it much easier to explain your case later to support, your bank, or DTI if there is a dispute.

• Screenshot the receipt email and any member area showing the active plan
• Write down the exact rebill date and time if shown
• Save the card statement line showing "Probiller" or "Aylo Billing"
• Check whether you signed up for a trial plus extra add-on memberships

Cancel through Probiller web support

Probiller says cancellation requests can be made by using the contact information in the website footer or the links included in your transaction receipt. The official support hub is Probiller Contact Us, and this is the main route confirmed in the terms (probiller.com).

The public terms do not describe a clean click path like Account > Subscription > Cancel. So the most reliable web process is support-led: open the contact page, choose chat if available, or use the listed contact options from your receipt. If the merchant portal linked in your receipt has a cancel button, use it and save the confirmation screen immediately.

• Open the contact page
• Prepare your transaction ID, card last 4 digits, and email used at sign-up
• Use Start Chat or the email route shown there
• State clearly that you want recurring billing cancelled for the named merchant
• Ask for written confirmation with the effective cancellation date

The truth is, Probiller's cancellation flow is more complicated than it should be because the terms point you to support channels rather than a single universal cancel page. If chat is slow, send an email the same day so you create a timestamped record. Ask support to confirm that all related memberships under the same signup are also cancelled.

Cancel by phone or email if web chat stalls

If chat is not moving, call +1-855-232-9550 or email [email protected]. Probiller says customer service is available 24/7. For users in the Philippines, email is often easier because it creates a written trail you can show later if a charge appears after your request.

Use a direct subject line like "Cancel recurring billing - Transaction ID XXXXX." In the body, include your full name, sign-up email, merchant name, amount charged, and date of last payment. Ask for two things in one message: cancellation of all future recurring billing and a confirmation email.

• Phone: +1-855-232-9550
• Email: [email protected]
• Hours: 24/7
• Best evidence: email plus screenshot of sent message

Cancel through App Store or Google Play only if that is where you subscribed

If your subscription was bought through App Store, cancel it inside your Apple subscriptions panel, not through Probiller support. On iPhone or iPad, open App Store, tap your profile icon, tap Subscriptions, choose the subscription, then tap Cancel Subscription and confirm (support.apple.com).

If your subscription was bought through Google Play, open Google Play Store, tap your profile or menu area, open Payments and subscriptions or Subscriptions, choose the subscription, then tap Cancel Subscription and follow the prompts (support.google.com). This route gives better platform proof because Apple or Google records the cancellation inside your account history.

Postal mail is also possible if you want a paper trail, using the listed Cyprus address, although it is slower than digital channels. If you prefer a tracked digital equivalent to registered mail, services like Postclic can provide time-stamped proof of sending and receipt without going to a post office.

After you cancel, what actually changes on your account

Access usually lasts until the end of the paid term

Probiller's terms focus on stopping future recurring billing, not on cutting off access the same minute you cancel. In most subscription systems, cancellation means you keep access until the current paid period ends, such as until the end of your monthly cycle, but future billing should stop once the request is accepted.

Refunds for unused time are not promised. The terms say refunds or credits will not be issued for partially used memberships, and research also indicates no refund for the unused period after cancellation. So if your renewal date is on March 30 and you cancel on March 12, expect access to continue until March 30 but no partial refund for the remaining days.

If you do not cancel, auto-renewal continues

Probiller states that subscription fees renew automatically at or after the end of the original term unless notice of cancellation is received from the subscriber (probiller.com). If a card charge fails, Aylo Billing may retry the full amount or even a lower amount due, which means a failed payment attempt does not always stop the billing cycle immediately.

That retry clause matters if you removed funds from a card and assumed the subscription would just die quietly. The terms say the membership may be suspended or cancelled only if they cannot successfully charge a valid payment method, so the safer move is still to send a clear cancellation request before the next billing date.

Data after cancellation is not clearly explained

Probiller does not clearly say how long account data is retained after cancellation. If the merchant service includes messages, saved preferences, or downloadable materials, export what you need before you cancel because the terms do not give a specific retention timeline.

For Philippine users, this is a simple heads up: do not assume your account history will stay available forever. Save receipts, invoice emails, and any in-app records before the end of the billing period, especially if you may ask for a refund or file a dispute later.

Probiller refund policy and what usually works in practice

What the terms say about refunds

Probiller's terms are strict on partial use. Refunds or credits for purchases or recurring charges may be requested by contacting customer support, but refunds or credits will not be issued for partially used memberships, and any refund is granted at Aylo Billing's discretion (probiller.com).

That means there is no guaranteed pro-rated refund after you cancel. If a refund is approved, it goes back only to the original payment method. The terms also say they do not issue refunds by cash, check, or another payment mechanism, which matters if you used a card that has since been replaced.

Your rights in the Philippines and the practical reality

Many users in the Philippines feel doubly frustrated here because cancellation can be unclear and refunds may be delayed or denied. Under the Consumer Act of the Philippines, Republic Act No. 7394, DTI can handle consumer complaints involving online subscriptions. For door-to-door or direct sales, there is a 7 working day cooling-off period, but there is no universal statutory cooling-off rule that automatically covers all online subscriptions in the same way.

In plain language, Probiller does not promise a general cooling-off period in its own terms, so your best argument for a refund is usually a billing problem, unclear consent, duplicate charge, or charge after cancellation. If you simply changed your mind after using part of the service, the success rate is likely lower because the terms are not consumer-friendly on partial-use refunds.

How to ask for a refund step by step

Send the refund request through the same support system used for cancellation. Include the transaction ID, date, amount, merchant name, and a short explanation such as duplicate billing, trial converted unexpectedly, or charge continued after cancellation. Ask support to confirm both the cancellation and the refund request in the same thread.

If your purchase came through App Store or Google Play, use the platform's own subscription and refund support first because platform records are easier to verify. If the payment was direct through Probiller and support does not resolve it, escalate to your card issuer, GCash, Maya, or bank with screenshots of your cancellation proof and statement entries.

When to use chargeback in the Philippines

Use chargeback as a last resort when you have a continued charge after cancellation, an unauthorized transaction, or a duplicate billing issue. In the Philippines, cardholders typically have up to 60 days from the statement date to dispute a transaction under BSP-related banking practice. Save the cancellation email, screenshots, and support chat logs before you file.

You can raise the issue directly with your bank, your credit card issuer, GCash, or Maya. If the problem is a broader consumer complaint about an online subscription, DTI is the relevant agency under RA 7394. This is where your documentation makes or breaks the case.

Probiller terms and subscription conditions that can catch users off guard

Auto-renewal and payment retries

The key clause is simple: subscription fees automatically renew at or after the end of the original term unless Probiller receives notice of cancellation from you " (probiller.com). The same terms also say Aylo Billing can retry charging your payment method for the amount due, or even a lower amount, if the first attempt fails.

For real users, that means silence equals renewal. If you signed up for a monthly plan at $12.99 (₱734) or $29.99 (₱1,694), the default is continued billing until you stop it. A failed payment does not act like a cancellation request.

Trial conversion and extra memberships

The free trial clause deserves close attention. The terms say trial memberships automatically rebill to a monthly membership at the end of the trial period unless cancelled. They also warn that depending on the package selected, there may be additional memberships to other websites, and cancelling the main site will not cancel those extras.

This is one of the most important practical points in the whole guide. If you started with a low-cost trial and later saw more than one recurring charge, you may need to cancel each membership individually. That is why your receipt history matters so much.

What the terms do not explain clearly

Probiller does not clearly specify a minimum commitment duration, data retention after cancellation, applicable law for the contract, or dispute resolution details in the research provided. So if you need certainty on those topics, ask support in writing before the billing date, not after a problem starts.

For Philippine readers, this lack of detail means you should rely on records you can prove: receipts, cancellation timestamps, and your bank statement. When the terms are vague, evidence becomes your strongest tool.

Probiller plans and pricing in Philippine pesos

Current subscription prices

Prices are approximate, converted from USD at 1 USD ≈ 56.5 PHP. Actual local charges can differ slightly because of exchange rates and issuer fees. Check the official merchant checkout for the exact amount before you subscribe.

Which plans cost the most and least

The lowest verified recurring price in this dataset is coParenter Monthly at $12.99 (₱734). The highest is Unwinding Anxiety 1-Year at $209.99 (₱11,864). If you are seeing a larger peso charge than expected, compare it against these rough benchmarks and your receipt line item.

Annual plans usually lower the effective monthly cost. For example, coParenter Annual at $119.99 (₱6,779) works out to roughly $10.00 (₱565) per month, compared with $12.99 (₱734) monthly. That is around 23% cheaper over 12 months.

Billing notes that matter before you stay subscribed

There is no verified cancellation fee and no early termination fee in the terms provided. The bigger risk is auto-renewal, not exit penalties. If you no longer use the service, cancelling before the next bill date matters more than worrying about a termination charge.

Some users sign up through a low-cost trial or promotional entry point, then get surprised by a full monthly rebill. If your use is casual or short-term, monthly billing is usually safer because it limits exposure even if the yearly plan looks cheaper on paper.

Your rights in the Philippines if Probiller keeps charging you

Laws and agencies that matter for this type of subscription

For users in the Philippines, the main consumer law is the Consumer Act of the Philippines, Republic Act No. 7394. DTI is the government body commonly linked to consumer complaints involving online subscriptions and billing disputes. If your issue is about a charge that continued after cancellation, this is the agency most people think of first.

For payment disputes, your bank or e-wallet provider also matters. BSP-related dispute practice generally gives cardholders about 60 days from the statement date to contest unauthorized or continued charges. So you do not need to wait endlessly for support if the evidence already shows you cancelled on time.

Cooling-off and withdrawal rights in plain language

There is no universal online subscription cooling-off period clearly guaranteed for all Philippine e-commerce transactions in the same way people often expect. A 7 working day cooling-off rule is better established for door-to-door or direct sales, not for every online subscription setup.

Applied to Probiller, that means you should not assume a guaranteed refund just because you changed your mind after signing up online. If there was deceptive presentation, duplicate billing, or a charge after cancellation, your complaint is stronger than a simple request based only on non-use.

How to complain if support does not fix the issue

Start by gathering the basics: receipt email, transaction ID, screenshots of your cancellation request, the support reply if any, and the bank statement showing the charge. Then send one final written demand to Probiller support asking them to cancel billing and reverse the specific charge if applicable.

If that fails, file a complaint with DTI and a separate payment dispute with your bank, card issuer, GCash, or Maya. For many users, doing both at the same time is the fastest route because the merchant issue and the payment issue move on different tracks.

Useful authority contacts

DTI is the relevant consumer authority named in the research data for the Philippines. Use the official DTI consumer channels for complaint filing and guidance under RA 7394. Your bank or issuer can guide you on the chargeback timeline and required forms.

• Department of Trade and Industry
• Ask your issuing bank, GCash, or Maya for the transaction dispute form
• Prepare screenshots dated before the rebill date
• Keep all email headers and case numbers

What customers say about the cancellation experience

Overall verdict: cancellation looks difficult, not smooth

Based on 5 unique reviews, the sentiment is 0 positive and 5 negative. That is a very poor trend for cancellation. The recurring complaints are long waits on chat, no visible cancel button, charges continuing after cancellation attempts, and refund frustration.

For Philippine users, the local pain points fit the review pattern closely: the merchant behind the charge can be hard to identify, and support timing can be awkward because phone support is international. To stay balanced, the service does offer 24/7 channels on paper, including phone, email, and chat, but the review set provided is entirely negative.

Recurring themes from user feedback

• "I tried to cancel in 3 ways... no CANCEL button... They STILL charged my creditcard." (TrustPilot)
• "They create multiple transactions and continue billing after cancellation. They do not respond to emails and fail to comply with requests for refunds." (TrustPilot)
• "They told me they have issues a refund on live chat after waiting in there for 2 hours and the money never hit my account." (TrustPilot)
• "You have to contact them directly... online chat... ending the chat because you never responded... call... hold for 20+ minutes." (TrustPilot)
• "They try to deceive you, you buy the 2-day plan for $1 [about ₱57] and they charge you a full month." (TrustPilot)

Documents to prepare before and after you cancel

What to save before sending the cancellation request

If you want the least hassle, collect the evidence before opening chat or sending an email. Save a screenshot of the active plan, the latest receipt, and the page or message that shows the next billing date. These three items solve most identity problems when support says they cannot find the account.

• Receipt email with transaction ID
• Screenshot of active membership
• Billing date and amount
• Card statement line

What to attach for a refund or dispute

Refund requests work better when the timeline is obvious. Include the date you asked to cancel, the date you were charged, the exact amount like $12.99 (₱734) or $29.99 (₱1,694), and the merchant name. If you used GCash or Maya through a card, include the wallet-linked statement or app history too.

After cancellation, keep the confirmation email or screenshot for at least 60 days from the statement date. That matches the practical dispute window many Philippine cardholders use when filing a chargeback through a bank or e-wallet provider.

Common mistakes that lead to extra charges

Mistakes I see most often with Probiller cancellations

The biggest mistake is assuming one cancellation stops everything. Probiller's terms say extra memberships can exist and must be cancelled individually. A real-world example is a trial for one site that also created another membership under the same bundle.

Another common mistake is using only chat, waiting a long time, then leaving without a written record. Several reviews mention very long waits and failed chat outcomes. If chat is slow, send the email immediately so your request has a timestamp.

• Using the wrong channel for an App Store or Google Play purchase
• Cancelling the main membership but missing add-on memberships
• Expecting a partial refund after using part of the billing period
• Not saving proof of cancellation and then facing a later charge
• Waiting until the billing date instead of acting at least several days earlier

How to avoid each problem

If the subscription came from Apple or Google, cancel there because platform records are stronger than a support claim. If it was billed directly by Probiller, use at least two channels on the same day, such as chat plus email or phone plus email, and ask for a written case number.

Do not rely on memory when a dispute starts. Save screenshots, note the exact date and time, and set a calendar reminder 3 to 5 days before the next renewal. This one habit prevents a lot of the "I thought it was cancelled already" situations.

Probiller cancellation methods compared side by side

Comparison table

Key takeaway from the comparison

No cancellation fee or early termination fee was found in the terms, so your real concern is timing and proof. Web support is the standard direct route, App Store gives the strongest platform evidence for Apple purchases, and email is often the simplest backup because it creates a written record.

If you are in the Philippines and the charge is already close, combine methods. A same-day email plus chat or phone call is often more effective than betting everything on one slow support channel.

What to do right after you cancel

Immediate checks for the next 24 hours

Right after cancelling, look for a confirmation email or a support reply that states future recurring billing has been stopped. Screenshot the message, save the date, and put a calendar reminder on the original renewal date so you remember to check your account statement.

Then monitor your card, GCash, Maya, or bank app for at least one full billing cycle. If a charge still appears, contact the issuer the same day and attach your cancellation proof. Do not wait for several cycles to pass.

Alternatives and useful links

If you are leaving a merchant that bills through Probiller and you still need a subscription billing processor for another service, alternatives named in the research include CCBill, SegPay, and Epoch. They are also global payment processors for online subscriptions, though pricing depends on volume and merchant setup rather than a simple public monthly plan.

• Probiller contact page
• Probiller terms and conditions
• Apple subscription cancellation help
• Google Play subscription cancellation help
• DTI Philippines

Probiller cancellation address and mailing details

Physical address for formal correspondence

If you want to send a formal written notice by post, the available cancellation-related address in the research is the Cyprus office. Use this when you want a mailed record in addition to digital support contact.

Mailing address:

• 196-197 Old Nicosia-Limassol Road, Dali Industrial Zone 2540, Block 1, Cyprus

For speed, do not use postal mail as your only method when the next billing date is close. Send the email or contact support on the same day, then keep the postal receipt or digital delivery proof with your case file.

Best way to use the address in a real case

The address works best as backup documentation, not as your only path to cancellation. In most cases, the practical route is still Probiller support plus a saved email record, especially if you are trying to stop a charge before the next renewal.

If you later need to complain to DTI or dispute the payment with your bank, include every step you took: support email, chat transcript, phone log, and any mailed notice. That complete timeline is far more convincing than a single unsupported claim that you tried to cancel.