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Cancel Shortmax Innovations: Easy Method
What is Shortmax Innovations
Overview
Shortmax Innovations operates the Shortmax service, a platform offering short dramas and individual digital content via apps and direct web purchases.
The service is available through Apple App Store, Google Play Store, and direct web billing, with subscriptions and one-time purchases in Nigerian Naira.
Who provides the service
Shortmax is associated with SHORTTV LIMITED and operates apps on major app stores and a web billing portal.
Multiple entities and addresses exist; the primary contact listed in records is in India, while users in Nigeria are billed in Naira where available.
How to cancel Shortmax Innovations
Cancel via Apple App Store
- Open Settings on your iOS device and tap your name.
- Tap Subscriptions, find Shortmax, and choose Cancel Subscription.
- Deleting the app does not cancel the subscription; cancellation must be done in iOS subscription settings.
Cancel via Google Play Store
- Open the Google Play Store app and tap your profile icon.
- Tap Payments & subscriptions → Subscriptions, select Shortmax, and tap Cancel subscription.
- Deleting the app will not stop billing; use Google Play subscription settings to cancel.
Cancel via Web (direct purchase)
- Log into your account on Shortmax's website and open the billing or subscriptions portal.
- Follow the on-screen option to cancel auto-renewal.
- Deleting the app or your account does not automatically stop subscriptions unless you cancel in the billing portal.
Formal termination by mail
- If you need a formal notice, send a registered or certified letter to SHORTTV LIMITED with your cancellation or dispute details.
- Keep proof of posting and delivery for your records and any future disputes.
What happens when you cancel
Access after cancellation
After cancellation, you typically retain access to paid content until the end of the current billing period.
Service access is not usually cut off immediately upon cancellation; it runs until the paid period expires.
Auto-renewal and billing
Cancelling stops future auto-renewals but does not reverse charges already processed for the current period.
If charges continue after cancellation, keep evidence and follow dispute steps with the platform or your bank.
Data and account status
Canceling a subscription does not necessarily delete your account or data; account deletion is usually a separate process.
Check the Shortmax web portal or contact support for account removal options if desired.
Will I get a refund?
Refunds for App Store purchases
Apple App Store purchases require refunds to be requested through Apple's refund process.
Shortmax cannot issue refunds for purchases made through the App Store.
Refunds for Google Play purchases
Google Play purchases require refunds to be requested through Google's refund process.
Shortmax cannot issue refunds for purchases made through Google Play.
Refunds for web (direct) purchases
One-time digital purchases made on the web are generally non-refundable once access is granted, except where law requires or a confirmed billing error occurred.
If you believe a billing error occurred, contact Shortmax via their billing portal and keep documentation of the issue.
Shortmax Innovations plans and pricing
Pricing table
| Plan | Price (NGN) | Period | Features |
|---|---|---|---|
| Weekly Pass Pro | ₦7,900.00 | Weekly | Pro access via weekly subscription (Naira listing only) |
| Weekly Pass Pro | ₦4,900.00 | Weekly | Pro access via weekly subscription (Naira listing only) |
| Weekly Pass Pro | ₦14,900.00 | Weekly | Pro access via weekly subscription (Naira listing only) |
| One-time Purchase | ₦3,200.00 | One-time | Individual content purchase (Naira listing only) |
| One-time Purchase | ₦4,900.00 | One-time | Individual content purchase (Naira listing only) |
| One-time Purchase | ₦1,500.00 | One-time | Individual content purchase (Naira listing only) |
Price notes
These prices are listed in Nigerian Naira. Exact EUR or other currency equivalents are not officially provided for Shortmax in Nigeria.
You can use a currency conversion tool to estimate equivalents, but those are not official Shortmax prices.
Your consumer rights in Nigeria
Right to cancel subscriptions
You have the right to cancel future auto-renewals using the platform where you purchased the subscription (App Store, Google Play, or the Shortmax web billing portal).
Post-cancellation access generally continues until the end of the current paid period.
Refund rights and limitations
Shortmax does not state a specific 14-day cooling-off period for digital content; web refunds are typically limited to cases required by law or confirmed billing errors.
For App Store and Google Play purchases, Apple and Google refund processes and protections apply.
Dispute and chargeback options
If charges continue after cancellation, you can contact your bank or card issuer to dispute the charges as unauthorized or recurring billing.
You may also lodge complaints with Nigeria's consumer authority, the Federal Competition and Consumer Protection Commission (fccpc.gov.ng), and keep all documentation.
Customer experiences
Positive feedback
Some users report enjoying Shortmax's content selection, including short dramas and varied storylines.
Content variety and specific titles have been noted as reasons some subscribers remain satisfied.
Negative feedback
Multiple reports describe continued billing despite cancelling, with users calling it a "subscription trap" and noting unresponsive support.
Some forum users reported needing bank intervention to stop charges after cancellation attempts failed.
Common user advice
Users commonly recommend keeping proof of cancellation, screenshots of subscription settings, and payment receipts.
Others suggest revoking pre-authorized payments in Apple Wallet or contacting the bank to block future charges if platform cancellation fails.
Documentation checklist
What to collect before disputing
- Subscription screenshots showing cancellation or active subscription status.
- Payment receipts, bank or card statements showing the charges.
- Copies of any emails, chat transcripts, or support ticket IDs from Shortmax or app stores.
Formal notice materials
- Draft a registered/certified mail with your account details, date of cancellation, and the issue.
- Keep proof of posting and delivery for bank disputes or regulatory complaints.
Common mistakes
Relying on app deletion
Deleting the Shortmax app is a common mistake; it does not cancel subscriptions on App Store, Google Play, or the web.
Always cancel in the platform's subscription settings or the web billing portal to stop auto-renewal.
Not keeping proof of cancellation
Failing to save screenshots or confirmation emails makes disputes harder if charges continue after cancellation.
Keep clear records: dates, screenshots, receipts, and any support correspondence.
Assuming refunds are automatic
Expecting an automatic refund after cancellation is another frequent error; refunds depend on platform rules or confirmed billing errors for web purchases.
If you need a refund for App Store or Play purchases, use the respective platform refund request processes promptly.
Comparative recap
Quick platform comparison
| Platform | How to cancel | Who handles refunds | Access after cancel |
|---|---|---|---|
| Apple App Store | Cancel via iOS Settings → Subscriptions | Apple handles refunds; Shortmax cannot refund App Store purchases | Access continues until end of billing period |
| Google Play Store | Cancel via Google Play → Subscriptions | Google handles refunds; Shortmax cannot refund Play purchases | Access continues until end of billing period |
| Web (direct purchase) | Cancel via Shortmax web billing portal (account login) | Shortmax handles refunds for web purchases; generally non-refundable after access granted except by law or billing error | Access typically continues until end of paid period |
| Formal mail termination | Send registered/certified letter to SHORTTV LIMITED | Used for formal disputes; refunds depend on purchase method and policy | Does not automatically change platform billing; follow platform cancellation steps too |
After cancelling
Next steps to protect yourself
Save proof of cancellation, monitor your bank statements, and check that no further charges occur after the billing period ends.
If charges persist, contact your bank or card issuer to dispute the transactions and provide your documentation.
Helpful links
- Apple refunds & subscriptions help
- Google Play refunds & subscriptions
- Federal Competition and Consumer Protection Commission (FCCPC) - Nigeria
Address
Primary company address
SHORTTV LIMITED (associated with Shortmax), 12 Baldev Park, Near Parwana Road, Shahdara, Delhi, India, 110051.
Notes on contacting
For formal termination or disputes, send registered/certified mail to the company address and keep proof of posting and delivery.
When contacting regulators or banks in Nigeria, include all documentation and timelines of your cancellation attempts and charges.
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Written by Obi Aliyu
Former postal advisor · 3 years experience
Former postal-services advisor and e-signature specialist, I have been writing for Postclic for 3 years to demystify legally binding mail for everyday users.