Cancel Shortmax Innovations: Easy Method

What is Shortmax Innovations

Company overview

Shortmax Innovations provides a mobile app with paid access options and in‑app purchases listed on the New Zealand App Store and Google Play Store.

Service summary

The app offers weekly and monthly "Pro" passes and multiple one‑time purchases (likely coin packs or episodes).

There is limited publicly available official documentation on cancellation or refund procedures for New Zealand users.

How to cancel Shortmax Innovations

Cancel via Google Play (Android)

• Open Google Play Store → Menu → Subscriptions, locate Shortmax service and tap Cancel.
• Follow prompts to confirm cancellation; keep screenshots of the subscription page and confirmation.
• Note: user reports indicate some accounts continued to be billed after cancellation.

Cancel via Apple App Store (iOS)

• Open Settings → your name → Subscriptions, find the Shortmax subscription and choose Cancel Subscription.
• Save screenshots of the subscription listing and any cancellation confirmation.
• Note: some users report subscriptions appearing uncancellable or continuing to bill after cancellation.

Cancel via the app or email feedback

• Open the Shortmax app and use the Feedback button; choose the "payment issues" template where available.
• Send a clear cancellation request by email if an address is provided; keep copies of sent messages.
• Some users reported success cancelling when using the in‑app Feedback → payment issues option.

If cancellation does not stop billing

• Contact your bank immediately to request revocation of future pre‑authorised payments or a chargeback.
• Record dates, amounts, and any responses from Shortmax; escalating to the bank was reported as necessary by some users.

What happens when you cancel

Access after cancellation

In most subscription models you typically retain paid access until the end of the paid period.

However, users have reported inconsistent behaviour; keep evidence of your cancellation and access dates.

Renewal and billing

Subscriptions normally stop renewing after cancellation but multiple reports indicate billing continued for some users.

If billing continues, contact your payment provider and keep records of all charges and communications.

Data and account status

Cancelling a subscription typically does not delete an account or app data; you may need to request deletion separately if desired.

There is no clear public process located for account deletion specific to New Zealand users.

Will I get a refund?

Official refund policy (what is known)

No formal 14‑day refund policy or explicit "no refunds" statement was found in publicly available Shortmax documentation for New Zealand.

This means there is no clear, documented automatic refund entitlement from Shortmax that we could locate.

Practical outcomes reported by users

• Many users report refunds were only provided after contacting their bank to reverse payments or by blocking the merchant.
• Some refunds reportedly required escalation or threats of legal action before being issued.

How to seek a refund

• First, request a refund via the platform used to purchase (Google Play or Apple) and via any in‑app Feedback/email forms.
• If the merchant does not refund, contact your bank promptly to request a chargeback or revoke future pre‑authorisations.
• Keep full documentation: receipts, subscription pages, screenshots, and copies of all communications.

Shortmax Innovations plans and pricing

Summary of available plans

Pricing below is taken from the App Store listing for New Zealand and reflects the visible subscription and one‑time purchase options.

Price table

Your consumer rights in New Zealand

Rights under the Consumer Guarantees Act (CGA)

Digital services and content must be fit for purpose and meet reasonable expectations under the CGA where applicable.

Unauthorised or unfair charging may be a breach of consumer guarantees and fair trading obligations.

Fair Trading Act and transparency

The Fair Trading Act requires businesses to be transparent and not engage in misleading or deceptive conduct.

The absence of clear cancellation and refund information, and continued billing reports, raise potential Fair Trading concerns.

Enforcement and steps you can take

• Contact Shortmax in writing requesting cancellation and any refund, and keep copies of all communication.
• If unresolved, contact your bank to request a chargeback and consider making a complaint to the Commerce Commission via comcom.govt.nz.
• Seek independent legal advice for serious or high‑value disputes.

Customer experiences

Common positive notes

No credible positive user reviews were found on major public forums or Trustpilot during the reviewed period.

Some users did report successfully cancelling via the app's Feedback → payment issues route.

Common negative reports

• Continued billing after cancellation via Google Play or Apple was frequently reported by users.
• Many users described a lack of an accessible in‑app cancellation interface and non‑responsive customer support.
• There are reports characterising the service as aggressive or unauthorised recurring billing.

Practical takeaways from user reports

Document everything, use platform subscription tools first, and be prepared to contact your bank if charges continue.

In‑app Feedback with the "payment issues" template has been effective for some users and is worth trying.

Documentation checklist

What to collect before you cancel

• Receipt(s) or payment confirmation showing provider name, amount and date.
• Screenshots of subscription listings in Google Play or Apple subscriptions pages.
• Copies of any in‑app Feedback messages, emails sent, and responses received.

What to keep after cancellation

• Screenshot or copy of any cancellation confirmation or the cancelled subscription screen.
• Bank statements showing charges and the dates for potential chargeback evidence.
• Records of any correspondence with Shortmax, app store support, and your bank.

Common mistakes

Assuming cancellation always stops billing

Example: a user cancels via the App Store but does not save confirmation and later sees recurring charges.

Always screenshot the cancelled subscription page and save the confirmation timestamp.

Not contacting your bank early enough

Example: a user waits weeks before contacting their bank and finds it harder to reverse multiple transactions.

If billing continues after cancellation, contact your bank promptly to request revocation or chargeback.

Relying only on email without platform proof

Example: sending an email to the developer with no record of the subscription state in the app store.

Use in‑app feedback, save copies, and combine platform cancellation evidence with merchant communication.

Comparative recap

Quick side‑by‑side

How to use this recap

Use the table to prioritise steps: get platform cancellation proof, request refund from merchant, then involve your bank if needed.

Keep all documentation to support any dispute with the merchant or your bank.

After cancelling

Next steps to protect yourself

• Monitor bank statements for at least one billing cycle after cancellation.
• Block the merchant via your bank if unauthorised charges continue and request a chargeback.

Helpful links and contacts

• Google Play subscriptions: cancel or change
• Apple support: manage subscriptions
• Commerce Commission NZ: consumer information
• Consumer Protection NZ: rights and complaints

When to escalate

If charges continue after you have cancelled and the merchant does not respond, contact your bank and consider lodging a complaint with the Commerce Commission or seeking legal advice.

Escalation is particularly important for repeated unauthorised charges or high‑value losses.

Address

Company location (what was found)

No New Zealand postal address for Shortmax Innovations was located in public records relevant to this guide.

Shortmax Innovations appears to be based in India (Delhi) from available public information, but no NZ‑specific postal address was found.

How to contact if you cannot find an address

• Use the app’s in‑app Feedback button and choose "payment issues" where available.
• Use platform dispute tools (Google Play or Apple) and your bank’s dispute/chargeback process if necessary.