Cancellation service #1 in Nigeria
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Talku service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Talku: Easy Method
What is Talku
Service overview
Talku is a mobile app that provides virtual phone numbers, calling and texting services and an in‑app credit system for international communication.
How people use it
Users typically subscribe or buy credits through Google Play or the Apple App Store to get a US phone number, make calls and send messages.
How to cancel Talku
Cancel on Google Play
- Open the Google Play Store on the device signed into your Google account.
- Go to Menu → Subscriptions, find Talku and tap Cancel subscription.
- Follow the prompts; access ends at the end of the current billing period.
Cancel on Apple App Store
- Open Settings on your iPhone or iPad.
- Tap your Apple ID → Subscriptions → select Talku → Cancel Subscription.
- Confirm cancellation; keep a screenshot or confirmation for your records.
Web or other platforms
- Talku does not process payments directly for subscriptions outside the app stores.
- Cancellation of subscriptions purchased outside Google Play or Apple App Store is not supported.
What happens when you cancel
Access and service period
When you cancel via Google Play or Apple, your access usually continues until the end of the already paid billing period.
Renewals and future charges
Automatic renewals stop after cancellation, so you will not be charged at the next renewal date through that app store account.
Data and account content
Cancelling a subscription does not necessarily delete your Talku account or associated data; review the app’s settings if you want account removal.
Will I get a refund?
Google Play refund rules
Refund requests for purchases via Google Play should be submitted within 30 days of the transaction.
Talku may refuse refunds if Terms of Service are breached or fraud is suspected.
Apple App Store refunds
Refunds for Apple purchases are handled via Apple’s refund process and decisions are made by Apple.
Typical processing times are about 5 - 7 working days through the store.
Processing times and exceptions
- Google and Apple refunds generally take around 5 - 7 working days to appear after approval.
- Refunds are subject to app store policies and Talku’s limited refund provisions; outcomes can vary.
Talku plans and pricing
Overview of common plans
Below are representative prices converted from the Nigerian store listing to EUR using a mid‑market rate noted in January 2026.
Notes on pricing
Prices may appear in NGN on your device and can vary by region, promotions and platform terms.
| Plan | Price (EUR) | Period | Features |
|---|---|---|---|
| TalkU Phone Number | €1.08 | One-time or monthly depending on App Store terms | Assign or renew TalkU phone number |
| Small Credits Package | €4.74 | One-time | Purchase of small credits |
| 200 Credits | €4.14 | One-time | 200 credits |
| 500 Credits | €8.94 | One-time | 500 credits |
| Medium Credits Package | €11.94 | One-time | Medium-sized credits bundle |
| Large Credits Package | €20.94 | One-time | Large-sized credits bundle |
Your consumer rights in Nigeria
App store protections
Nigerian consumers who subscribe via Apple or Google are covered by those platforms' consumer protection frameworks.
That includes the ability to manage subscriptions and request refunds within the platform timelines.
No statutory 14‑day cooling‑off for in‑app digital services
There is no clear statutory right to a 14‑day cooling‑off period for in‑app digital services under local Nigerian law as of the referenced data.
Your rights therefore depend mainly on the app store policies and Talku’s stated refund rules.
Practical advice
- Keep receipts and transaction IDs from the app store.
- If a refund is refused, raise the issue with the app store first and document all correspondence.
Customer experiences
Positive feedback
Some users report Talku works well for obtaining a US phone number and for calls in weak Wi‑Fi conditions.
Travelers often find the app useful for short‑term international use.
Negative feedback
Common complaints include unexpected credit deductions, missing earned credits and unresponsive customer support.
Other reported issues: accidental exposure of real phone numbers, trials converted to subscriptions without clear consent, delayed texts and incoming call problems.
What that means for you
- Document charges and behaviour you consider incorrect immediately.
- Use app store dispute channels where Talku support does not respond.
Documentation checklist
Essential items to gather
- App store receipt or transaction ID (Google Play or Apple receipt).
- Date and time of charge, and the billed amount.
- Screenshot(s) of subscription status or unexpected charges in the app.
Additional helpful items
- Correspondence with Talku support or support ticket numbers.
- Evidence of trial conversions, missing credits or unexpected behaviour (screenshots, logs).
- Your device account email (Google or Apple ID) used to make the purchase.
Common mistakes
Assuming in‑app cancellation works
Many users expect a cancel button inside the app to stop charges, but Apple and Google control subscriptions.
If you cancel only inside the app without ending the store subscription, charges may continue.
Missing the refund window or poor documentation
Waiting too long to request refunds (Google Play’s 30‑day window) often leads to refusal.
Failing to keep receipts or screenshots makes disputes much harder to win.
Overlooking trial conversions
Some report trials converting into paid subscriptions without clear consent; check subscription start dates and trial terms closely.
If this happens, raise the issue immediately with the relevant app store and keep evidence.
Comparative recap
Platform comparison
The table below summarises cancellation and refund differences across platforms for quick reference.
Quick takeaways
Use the app store account that made the purchase when requesting cancellations or refunds.
| Platform | How to cancel | Refund window | Typical processing time | Notes |
|---|---|---|---|---|
| Google Play | Cancel via Google Play Store → Subscriptions | Request within 30 days | About 5 - 7 working days | Talku may refuse refunds for breaches or suspected fraud |
| Apple App Store | Cancel via Settings → Apple ID → Subscriptions | Handled via Apple’s refund process (follow Apple guidance) | About 5 - 7 working days | Apple makes the refund decision |
| Web or Other | Not directly supported; no Talku‑processed cancellations | Varies (not available) | Varies (not available) | Subscriptions outside app stores are not processed by Talku |
After cancelling
Immediate steps to take
- Save a screenshot of the cancellation confirmation from the app store.
- Check that automatic renewal is disabled in your app store account.
Where to get help
Escalation tips
If the app store cannot resolve your issue, keep records and consider filing a complaint with your bank or payment provider.
Where possible, include receipts, timestamps and any communication with Talku or the store.
Address
Registered address
Scarlett Rose Limited (Talku brand)
No.6, 4th Avenue, Federal Housing Estate, Mile 4, Diobu, Port Harcourt, Rivers State, Nigeria
Notes about correspondence
No separate cancellation correspondence address was found in public Help Centre materials; use the registered address above for formal notices if required.
Similar cancellation services
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.