Cancel Upwork: Easy Method

What is Upwork

Overview

Upwork is an online platform that connects freelancers and clients worldwide for contract work and project-based services.

It handles job listings, contracts, time tracking, and payments, and offers subscription features and a Project Catalog for pre-packaged services.

Who uses Upwork

Clients use Upwork to hire remote talent across categories like design, development, writing, and marketing.

Freelancers use the platform to find work, bill clients, and manage contracts; some subscribe to paid membership or business tools.

How to cancel Upwork

Subscriptions purchased via iOS (App Store)

• Open iOS Settings → your name → Subscriptions.
• Find the Upwork subscription and tap Cancel. Subscriptions billed by Apple must be cancelled through Apple.
• Note: These subscriptions cannot be cancelled from Upwork.com; refunds are handled by Apple.

Subscriptions purchased via Google Play (Android)

• Open the Google Play Store app and go to Menu → Subscriptions.
• Select the Upwork subscription and choose Cancel subscription.
• Upwork cannot cancel Google Play subscriptions for you; billing is managed by Google.

Web subscriptions and Project Catalog purchases

• For web subscriptions, sign in at Upwork.com and go to Billing & Transactions (or Account Settings) to cancel auto-renewals.
• To cancel a purchased Project Catalog item or contract: Manage Work → Your contracts → Cancel contract. If the freelancer approves, a refund may be issued.
• Remember cancellation on the web stops renewals but refunds are not guaranteed and follow Upwork’s billing policy.

What happens when you cancel

Access and renewals

Cancelling a subscription generally stops future renewals; you keep access until the current paid period ends.

Web cancellations typically do not immediately remove access; they prevent the next billing cycle.

Data and contracts

Your profile, contract history, messages, and files remain on Upwork unless you close your account following Upwork procedures.

Cancelling a subscription does not automatically cancel active contracts; contracts must be ended or cancelled separately.

Will I get a refund?

Refunds for app-store purchases

Refunds for subscriptions bought through Apple or Google follow Apple and Google Play policies, not Upwork’s internal policy.

There is no universal 14-day cooling-off; request refunds from Apple or Google where the subscription was purchased.

Refunds for contracts and web payments

Clients may request refunds for contract payments within 180 days via the Upwork platform; freelancers or agencies have discretion to approve refunds.

For payments 180 - 365 days old, contact Upwork support for possible exceptions. If approved, refunds are usually credited back in 3 - 5 business days.

Upwork plans and pricing

Overview

Upwork offers different paid features (freelancer memberships, business plans, subscription-based services) and per-project purchases in the Project Catalog.

Pricing varies by plan, billing method, and country; exact NGN amounts depend on currency conversion and platform fees.

Notes

If you purchased via the App Store or Google Play, the price you paid and refund handling are controlled by Apple or Google Play.

Web subscription prices and service fees are listed on Upwork’s site when you subscribe and in your Billing & Transactions history.

Your consumer rights in Nigeria

General refund rights

Refund rights for digital services depend on how the purchase was made and the provider’s policy.

For App Store or Google Play purchases, Apple and Google policies apply and may not include a statutory cooling-off period.

Practical steps and evidence

If billing continues after cancellation, you may need to dispute charges via your card issuer or contact Upwork support with documentation.

Keep records of subscription terms, billing source, receipts, and correspondence when seeking refunds or disputing charges in Nigeria.

Customer experiences

Positive experiences

Many users praise Upwork for access to international clients and secure payment processing.

Freelancers often report the platform helps build careers, find steady clients, and scale to top-rated status.

Negative experiences

Common complaints include platform fees, the cost of Connects, and limited visibility for new freelancers.

Some users report account suspensions or slow customer support when disputing billing or refund issues, and frustrations with app-store double-billing.

Documentation checklist

What to collect before cancelling

• Subscription receipt or invoice showing purchase source (Apple/Google/Upwork).
• Account email, username, and billing method details (card last four digits or PayPal).
• Contract ID or Project Catalog purchase confirmation for contract-specific cancellations.

What to include in refund disputes

• Clear timeline of charges and cancellation attempts.
• Screenshots of subscription status, cancellation confirmations, and messages with the freelancer or Upwork support.
• Bank or card statements showing the charged amounts, if available.

Common mistakes

Assuming Upwork can cancel app-store subscriptions

Users often assume Upwork can cancel subscriptions bought through Apple or Google; this is incorrect.

Attempting to cancel on Upwork.com will not stop app-store billing; you must cancel inside Apple or Google settings.

Missing documentation and late requests

Not saving receipts or contract IDs makes refunds and disputes slower or less likely to succeed.

Waiting beyond the 180-day window for contract refund requests can limit your options - act promptly and provide evidence.

Comparative recap

Quick comparison

The table below summarizes cancellation routes, who handles refunds, and typical refund likelihood or timing.

How to interpret

"Refund likely" indicates typical outcomes but not guarantees; always check the specific provider’s policy for your case.

After cancelling

Follow-up actions

Confirm cancellation by checking the subscription status in Apple/Google or in Upwork Billing & Transactions.

Save cancellation confirmations, final invoices, and any messages from freelancers or support for future reference.

Helpful links

• Apple: Cancel subscriptions on iPhone
• Google Play: Cancel subscriptions
• Upwork: Billing & Transactions
• Upwork Help Center

Address

Corporate office

Upwork Global Inc.

475 Brannan St, Suite 430, Street, England 94107

Support contact

For account-specific disputes or questions, use the Upwork Help Center to open a support ticket.

Provide the documentation checklist items to speed resolution.