Cancellation service #1 in Nigeria
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Vxnbill service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Vxnbill: Complete Guide
What is Vxnbill
Overview
Vxnbill is an online billing and subscription service that manages recurring charges and merchant billing for digital products and services.
It is presented to customers via email and account portals, and support is available via email and phone.
Primary services
The service appears mainly as a billing platform rather than a consumer-facing product catalogue.
For cancellation and account questions, Vxnbill directs users to its website and its support team.
How to cancel Vxnbill
Cancel online (recommended)
- Go to vxnbill.com and log into your account.
- Follow the account or subscription settings to start cancellation; you will be asked to verify by email and by providing the last 4 digits of your credit card.
- Complete the verification steps and confirm cancellation. Expect confirmation via email.
Cancel by email or phone
- Send an email to support@vxnbill.com requesting cancellation. Include your account email and the last 4 digits of the card used.
- Or call the U.S. support number: 855-849-1110. Be prepared to verify your identity with email and card details.
- Keep copies/screenshots of your cancellation request and any replies from support.
What happens when you cancel
Access and billing
Cancellation typically takes effect immediately, though processing can take up to 24 hours.
Access to the service may continue until the end of the current billing period depending on how the merchant configures the account.
Data and account
Vxnbill does not publish a detailed public data retention policy for customer accounts.
Export or save any important records, invoices, or account settings before cancelling if you need them later.
Will I get a refund?
Official policy
Vxnbill does not offer a free trial and states that cancellations are not prorated.
There is no clear, explicit refund policy published on Vxnbill’s public pages.
Exceptions and disputes
- If you believe a charge is unauthorized or erroneous, contact your bank or card issuer to request a dispute or chargeback.
- Some refunds may be handled by the merchant that billed via Vxnbill; request a merchant refund in writing first.
- Keep timelines in mind: banks have their own dispute windows, so act promptly if you need to challenge a charge.
Vxnbill plans and pricing
Summary
Vxnbill does not publish a public, standardised list of consumer-facing plans and prices for Nigerian customers.
Pricing and billing details are typically provided by the merchant using Vxnbill rather than by Vxnbill directly.
How to check your plan
- Log into your Vxnbill account and view billing or subscription details.
- Check invoices or merchant communications for pricing shown at the time of purchase.
- Contact support@vxnbill.com for a breakdown of charges.
| Plan | Price | Billing frequency | Key features |
|---|---|---|---|
| Varies | Varies | Varies | Varies |
Your consumer rights in Nigeria
Key rights under Nigerian law
Nigerian consumer protection is enforced under the Federal Competition and Consumer Protection Act (FCCPA) and overseen by the Federal Competition and Consumer Protection Commission (FCCPC).
Consumers have rights to clear information, redress for unfair practices, and protection against misleading or deceptive conduct.
How to escalate a dispute
- First, request cancellation and a refund directly from the merchant and from Vxnbill in writing.
- If unresolved, file a complaint with the FCCPC via https://www.fccpc.gov.ng.
- Also contact your bank or card issuer to request a chargeback for unauthorised or continuing charges.
Customer experiences
Positive feedback
Some customers report responsive customer service via live chat, with chat transcripts sent by email for records.
In those cases users were able to get confirmations or account information from support staff.
Negative feedback
Many reviewers on public platforms report one-star experiences, citing cancellation difficulties and repeated charges.
Complaints commonly mention deceptive pre-checked boxes, ongoing charges after cancellation, and trouble obtaining refunds.
Documentation checklist
Required documents
- Account email address used with Vxnbill.
- Last 4 digits of the credit/debit card used for billing (for verification).
- Invoice numbers, transaction dates, and billed amounts.
Optional supporting evidence
- Screenshots of subscription pages, pre-checked boxes, or billing notices.
- Copies of emails or chat transcripts with support.
- Bank or card statements showing the charges you wish to dispute.
Common mistakes
Mistakes when cancelling
Not verifying identity properly: Many cancellations fail because users do not complete the email and last-4-digits verification step.
Always confirm you completed the required verification and keep a copy of confirmation emails.
Billing and refund pitfalls
Assuming cancellation equals an immediate refund: Vxnbill typically does not prorate or automatically refund remaining periods.
Failing to contact your bank quickly is a common error if charges continue after cancellation; banks have limited windows for disputes.
Comparative recap
Snapshot
This table compares key aspects of Vxnbill with what users commonly expect from typical SaaS billing providers.
Use it to set expectations before cancelling or disputing charges.
| Feature | Vxnbill | Typical SaaS provider |
|---|---|---|
| Cancellation method | Online account, email, or phone; verification via email and last 4 digits | In-account cancellation with immediate confirmation |
| Refund policy | No published prorated refunds; refunds depend on merchant or bank dispute | Often prorated refunds or trial refunds clearly published |
| Customer reviews | Mixed to negative; many complaints about continued charges | Varies by provider; generally mixed with clear support paths |
| Support options | Email and US phone number; live chat reported by some users | Email, phone, and SLA-backed support with public status pages |
Recommendation
If you are cancelling, document every step and keep proof. If charges continue, escalate to your bank and your local consumer authority.
Use the contact channels listed below and act promptly to preserve dispute options.
After cancelling
Next steps
- Save a copy of the cancellation confirmation email or screenshot.
- Monitor bank and card statements for any further charges and report them immediately to your card issuer.
- Export any account data or invoices you may need later.
Useful links
- Vixen support article on cancellations: support.vixen.com - cancellation help
- General cancellation guidance: donotpay.com - cancel Vxnbill
- Consumer rights and escalation (Nigeria): FCCPC - Federal Competition & Consumer Protection Commission
Address
Mailing address
PO Box 701, San Mateo, CA 94401, USA
This is the known mailing address associated with Vxnbill for correspondence.
Contact for cancellations
Email: support@vxnbill.com
Phone (US): 855-849-1110. If calling from Nigeria, use the appropriate international dialing prefix.
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.