Cancel Yell: Complete Guide

What is Yell

Overview

Yell is a provider of digital marketing and directory services, offering products such as websites, reputation management, PPC and packaged marketing services.

The company operates primarily from the UK but has a presence in Nigeria through Yell Publishers Nigeria Limited and offers both online and app-based subscriptions.

Services in Nigeria

Services commonly used by Nigerian businesses include Website builds, Reputation Manager, Total Marketing Packages and local advertising management.

Some services are subscription-based with minimum fixed terms; other features such as review accounts or mobile app subscriptions follow different cancellation rules.

How to cancel Yell

Web / Business products (websites, packages)

• Check your contract for the minimum fixed term (typically 12 months for many products).
• If you are past the minimum term, call Yell Customer Care on 0800 555 444 to request cancellation.
• Confirm the cancellation reference number and follow up in writing (email or live message) for your records.
• Reference Yell support where relevant: When can I cancel my Yell contract?

Yell Reviews account and advertising

• To close a Yell Reviews account (and remove reviews) contact Customer Care via live message or phone.
• If you also have advertising/products with Yell, cancellation usually requires a phone call to 0800 555 444.
• See guidance: How do I close my Yell Reviews account?

Mobile app subscriptions (iOS example)

• App-store subscriptions (e.g., Yello Premium) auto-renew monthly and must be cancelled through your App Store account settings.
• Cancel at least 24 hours before the renewal period ends to avoid the next charge; the subscription remains active until the current period ends.
• App page reference: YelloTalk on the App Store.

What happens when you cancel

Access and service end

When cancellation is effective, active services stop at the end of the current billing period or as defined in your contract.

For app subscriptions you keep access until the final paid period ends; for some services account access or published content may be removed shortly after cancellation.

Data, listings and reviews

Yell Reviews accounts can be closed and reviews removed by contacting Customer Care, but this may be subject to verification steps.

If you need copies of website files, leads or analytics, request those before the service ends to avoid losing data.

Billing and final charges

Final billing may include unpaid invoices, early-termination fees if within a minimum term, or non-refundable setup fees where the contract allows.

Ask for a final statement and a written confirmation of cancellation to prevent future charges.

Will I get a refund?

General policy and Nigerian law

Yell's advertising terms do not generally promise a blanket refund policy; many setup fees or delivered services may be non-refundable under the contract.

However, under Nigeria's Federal Competition and Consumer Protection Act (FCCPA) 2018, 'no refund' clauses are unlawful for defective, unsafe, or misdescribed goods and services.

Exceptions and how to request a refund

• If the service was defective, unsafe or misrepresented, you are entitled to seek a refund under FCCPA 2018.
• To request a refund: contact Yell Customer Care, provide your contract, invoices and evidence, and ask for written confirmation of the outcome.
• If Yell refuses, you may escalate to Nigeria's consumer protection authorities or seek legal advice. Keep all correspondence and proof of attempts to resolve.

Yell plans and pricing

Summary table

Notes on pricing

No exact NGN-denominated prices for Yell in Nigeria (2024/2025) were found in public sources.

Contact Yell for a current quote and request all pricing details in writing before entering a contract.

Your consumer rights in Nigeria

FCCPA 2018 protections

The Federal Competition and Consumer Protection Act (FCCPA) 2018 protects Nigerian consumers against unfair contract terms, including blanket 'no refund' clauses.

Under FCCPA, consumers can seek remedies for defective, unsafe or misdescribed products and services.

Practical steps to enforce your rights

• Gather contracts, invoices and evidence of the problem (emails, screenshots, call logs).
• Raise the issue with Yell Customer Care and request remediation or refund in writing.
• If unresolved, contact the Federal Competition and Consumer Protection Commission (FCCPC) or seek legal advice.

Customer experiences

Positive feedback

• Many customers praise Yell staff for professionalism, helpful onboarding and campaign advice.
• Users report improvements to online presence, clearer explanations and responsive service from named representatives.

Negative feedback

• Some customers report poor value for money, low lead generation or disappointing campaign outcomes.
• Complaints include aggressive sales tactics, unfulfilled promises, campaign mismanagement and SEO-related traffic drops.

Documentation checklist

Essential documents to gather

• Signed contract or terms and conditions showing minimum term and cancellation clauses.
• Order confirmations, invoices and receipts for payments made to Yell.
• Email exchanges, live chat transcripts and names of representatives you spoke with.

Supplementary evidence

• Dates and times of calls, screenshots of service issues, analytics or lead reports showing performance problems.
• Bank or card statements showing charges and any disputed transactions.

Common mistakes

Assuming you can cancel immediately

Many customers try to cancel without checking the minimum fixed term in their contract.

Failing to confirm the term may lead to unexpected early-termination fees or ongoing monthly charges.

Not keeping written records

Relying only on verbal confirmations can cause disputes later if cancellation is not processed.

Always get a cancellation reference in writing and keep copies of all correspondence.

Expecting automatic refunds

Assuming you will automatically receive a refund is risky; Yell's terms often limit refunds for delivered services.

If you believe a refund is due under FCCPA, prepare evidence and follow escalation steps if Yell refuses.

Comparative recap

Quick comparison table

After cancelling

What to monitor

Check bank or card statements for any unexpected ongoing charges in the weeks after cancellation.

Confirm the cancellation reference and retain the written confirmation from Yell for at least six months.

Further steps and escalation

• If you need support or confirmation: contact Customer Care on 0800 555 444 or use Yell live messaging.
• Useful pages: Yell cancellation guidance, Yell advertising terms.
• If you cannot resolve the dispute, consider contacting the Federal Competition and Consumer Protection Commission or seeking legal advice.

Address

Head office

Suite 12, Jinifa Plaza, Plot 1014, Samuel Ademulegun Street, Central Business District, Abuja, Nigeria.

Notes about postal cancellations

No explicit postal address for cancellations was confirmed; use the phone number 0800 555 444 or Yell live message first.

If you send written notice by post, include contract details, account identifiers and request a written acknowledgement.