Cancellation service #1 in Nigeria
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Atlas Vpn service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Atlas VPN: Easy Method
What is Atlas VPN
Overview
Atlas VPN was a virtual private network (VPN) service that provided encrypted internet connections, server locations, and apps for multiple platforms.
The service aimed to protect privacy, unblock content, and offer both free and paid plans before it was discontinued in April 2024.
Company background
Atlas VPN was operated by Peakstar Technologies Inc., with business registration and an official mailing address in the United States.
For official policies and terms, refer to Atlas VPN's published documents and support pages.
How to cancel Atlas VPN
Cancel if purchased via Apple App Store
- Open your Apple device Settings and tap your name → Subscriptions.
- Find Atlas VPN and choose Cancel Subscription. Atlas VPN cannot cancel App Store subscriptions for you.
- Access continues until the end of the prepaid period after cancellation.
- Reference: Atlas VPN Terms.
Cancel if purchased via Google Play or other stores
- Open the Google Play Store app → Menu → Payments & subscriptions → Subscriptions → Atlas VPN and cancel there.
- Deleting the app will not stop recurring billing; you must cancel from the store account.
- For guidance: Subscribed.fyi guide.
Cancel if purchased directly from Atlas VPN
- Contact Atlas VPN customer support to request cancellation of auto-renewal if you bought directly on their website.
- Cancelling stops automatic renewal but does not automatically create a refund entitlement for unused time unless it falls under their money-back rules.
- See: Atlas VPN Terms.
What happens when you cancel
Access after cancellation
If you cancel a recurring subscription, you will normally retain access until the end of the paid period you already paid for.
Auto-renewal will stop but the paid service remains active until expiry unless otherwise stated by the platform.
Account and data
Deleting your Atlas VPN account or uninstalling the app does not automatically cancel a subscription purchased via a store or via the website.
Account deletion is separate from billing. Keep records of cancellation confirmations and receipts.
Third-party store handling
Subscriptions purchased through Apple, Google Play, Amazon, or resellers must be managed and cancelled through those platforms.
Atlas VPN cannot directly stop billing from third-party stores for purchases you made there.
Will I get a refund?
Refund policy for direct purchases
- Direct purchases: 30-day money-back guarantee for plans longer than one month (e.g., annual) and 14-day guarantee for monthly plans.
- Refunds are generally available only once per user and renewed subscriptions are not eligible for the guarantee.
- Reference: Atlas VPN Terms.
Third-party purchase exceptions
- Purchases via the Apple App Store, Google Play, Amazon, or resellers are not refunded by Atlas VPN; refunds must follow those platforms' policies.
- Deleting your account does not automatically produce a refund for unused subscription time.
- See: Atlas VPN Terms.
Service discontinuation note
- After the service discontinuation (April 24, 2024), Apple App Store and Amazon subscribers received pro‑rata refunds for remaining time.
- Google Play customers were transitioned to NordVPN without a refund from Atlas VPN; outcomes may vary by platform.
- More details: Atlas VPN announcement.
Atlas VPN plans and pricing
Current pricing status
Atlas VPN was permanently discontinued in April 2024 and no active pricing is currently available for Nigeria.
Where pricing data is not available, values below are shown as 'Varies'.
Plans table
| Plan | Price |
|---|---|
| Monthly | Varies |
| Annual | Varies |
| Other/Promotional | Varies |
Your consumer rights in Nigeria
Refund entitlement under Atlas VPN policy
If you subscribed directly with Atlas VPN you are generally entitled to a 14‑day (monthly) or 30‑day (longer plans) money‑back guarantee as per their terms.
Atlas VPN states refunds are available at least once per user for qualifying purchases.
Third-party purchases and local enforcement
- For App Store or Google Play purchases, pursue refunds through those platforms' support and dispute processes.
- If Atlas VPN does not honour policies, you may escalate via your payment provider (bank, card issuer, PayPal) or local consumer protection bodies.
Practical steps for Nigerian consumers
Keep proof of purchase, cancellation attempts, and correspondence. These help when requesting chargebacks or filing complaints.
Contact your payment provider early if refunds are refused by the seller or store.
Customer experiences
Positive feedback summary
Some users praised Atlas VPN for a simple interface, fast connections, strong encryption, and professional customer support in specific cases.
Reviews on platforms like Capterra highlighted ease of use, a free trial, and value for money in certain periods.
Negative feedback summary
Many users reported difficulties obtaining refunds, unstable app behavior, login and connection issues, and poor or unresponsive customer service.
Trustpilot and Sitejabber reviews document repeated complaints about refunds and cancellation problems.
What this means for you
Expect mixed experiences: some users are satisfied while others report significant frustration, particularly around refunds and cancellations.
Document your case carefully if you need to escalate a dispute.
Documentation checklist
Essential items to gather
- Receipt or invoice showing date, plan type, and amount paid.
- Transaction ID or payment reference from your bank, card, PayPal, or the store.
- Account email used for Atlas VPN and any confirmation emails.
Support evidence
- Screenshots of subscription entries in Apple/Google account or store receipts.
- Copies of messages or support tickets with Atlas VPN or store support.
- Dates and screenshots of cancellation attempts and any on‑screen confirmations.
Common mistakes
Uninstalling the app instead of cancelling
Many users assume deleting the Atlas VPN app cancels billing. It does not. You must cancel subscriptions via the store or Atlas support.
Always confirm cancellation through the store's subscription page or a written confirmation from support.
Assuming Atlas VPN can cancel store purchases
Atlas VPN cannot stop recurring charges made through Apple, Google Play, Amazon, or resellers; these must be cancelled from the platform that billed you.
Contact the platform's support if you cannot access your account to cancel.
Missing or discarding receipts
Failing to keep receipts, transaction IDs, or screenshots makes refunds and disputes much harder to resolve.
Save all payment confirmations until the subscription is fully closed and any refunds or disputes are resolved.
Comparative recap
Quick comparison overview
| Purchase Method | How to Cancel | Refund Route | Key Notes |
|---|---|---|---|
| Apple App Store | Cancel via Apple ID Subscriptions in device Settings or App Store. | Request refund via Apple support (not Atlas VPN). | Atlas cannot cancel App Store subscriptions for you; access until period end. |
| Google Play Store | Cancel via Google Play Store → Subscriptions. | Request refund via Google Play support (not Atlas VPN). | Deleting the app does not stop billing; some migrations occurred after discontinuation. |
| Direct from Atlas VPN website | Contact Atlas VPN customer support to stop auto‑renewal. | Refunds may be available under Atlas VPN's 14/30‑day guarantee, subject to terms. | Refunds limited to once per user; renewed subscriptions usually not eligible. |
After cancelling
Immediate actions
- Save cancellation confirmations, emails, and screenshots of subscription status.
- Monitor your bank or card statement for any unexpected charges after cancellation.
Where to get help
- Atlas VPN Terms & support: Terms of Service.
- How to cancel guides: Subscribed.fyi cancellation guide.
- Service discontinuation details: Atlas VPN announcement.
Escalation options
If you cannot obtain a refund from the merchant or platform, contact your bank or card issuer to discuss a chargeback or dispute.
Consider filing a complaint with local consumer protection agencies in Nigeria if your payment provider cannot help.
Address
Corporate address
Peakstar Technologies Inc. (Atlas VPN) headquarters:
16192 Coastal Highway, Lewes, Delaware 19958, County of Sussex, United States of America.
Data controller and policies
For privacy and data controller information, consult Atlas VPN's privacy policy and terms linked in this guide.
Privacy and terms: Terms of Service, Privacy Policy.
Similar cancellation services
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.