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Fireflies.Ai
FIREFLIES LTD Shelton Street 71-75
WC2H 9JQ Covent Garden , United Kingdom
REF/2025GRHS4
Cancel Fireflies.Ai: Easy Method
What is Fireflies.Ai
Overview
Fireflies.ai is an AI meeting assistant that records, transcribes, and summarises voice meetings and calls. It integrates with calendars and conferencing tools to capture meeting content automatically.
Main features
Common features include automated transcription, searchable meeting recordings, summaries, and collaboration tools such as notes and highlights. Fireflies offers free and paid tiers with add-ons like AI credits.
How to cancel Fireflies.Ai
Web (recommended)
- Sign in to the Fireflies web app at https://www.fireflies.ai.
- Go to Settings → Account Settings → Manage Subscription → Cancel Subscription.
- Confirm the cancellation. You will be downgraded to the Free tier at the end of the current billing cycle and keep access until then.
App Store / Google Play
- If you subscribed via Apple App Store or Google Play, cancel the subscription in your device store subscription settings, not inside the Fireflies web app.
- Use Apple or Google subscription management pages if you need step-by-step help: Apple support or Google Play support pages for subscriptions.
What happens when you cancel
Access and billing
After cancelling from the web, your paid features remain active until the end of the billing period. The subscription will not renew after that date.
If you cancel through an app store, the store’s rules determine when access ends; check the store receipt for exact dates.
Your data
Recordings, transcriptions, and notes typically remain accessible on your account after downgrade, but feature access may be limited on the Free tier.
Export any data you need before the downgrade if you rely on paid features for exporting or longer retention.
Will I get a refund?
Monthly plans
Monthly plans: Fireflies offers a full refund if you used ≤ 3 meetings AND ≤ 7 days of usage. Outside those limits, a pro‑rata refund may be offered.
Annual plans
Annual plans: A full refund is possible if you used ≤ 20 meetings AND ≤ 7 days of usage. Annual plans do not have pro‑rata refunds after these conditions.
Exceptions and processing
- AI Credits add‑ons are non‑refundable.
- Refunds require a saved card in the account; a Stripe processing fee of around $3 may apply.
- Refunds typically take 5 - 10 business days to process.
Fireflies.Ai plans and pricing
Plan table
| Plan | Billing period | Refund policy (summary) | Price |
|---|---|---|---|
| Pro / Monthly | Monthly | Full refund if ≤ 3 meetings AND ≤ 7 days; otherwise pro‑rata possible | Varies |
| Pro / Annual | Annual | Full refund if ≤ 20 meetings AND ≤ 7 days; no pro‑rata refunds after that | Varies |
| AI Credits (add‑on) | One‑time / add‑on | Non‑refundable | Varies |
Notes on pricing
Exact prices can vary by region, promotions, or billing platform (web vs app store). Check your billing invoice for the charged amount.
Your consumer rights in Nigeria
Statutory protections
Nigerian consumers are protected by the Consumer Protection Council Act and the Consumer Protection Regulations 2021. These provide rights such as implied warranties and protection from unfair terms.
Local statutory rights cannot be contractually waived by global terms; they remain available to Nigerian users.
How this affects cancellations and refunds
- You retain the right to services rendered with reasonable skill and to challenge unfair contract terms under Nigerian law.
- If you believe Fireflies’ cancellation or refund handling breaches your Nigerian statutory rights, you may seek redress through local consumer protection mechanisms.
Customer experiences
Positive feedback
Users report reliable recording, accurate transcriptions, useful summaries, and valuable features such as real‑time notes and coaching tools.
Some users in Nigeria and elsewhere appreciate the convenience of automated meeting capture and summarisation.
Negative feedback
Customers have reported billing disputes, including charges after account deletion and difficulties obtaining refunds or timely support responses.
Support responsiveness and resolving refund exceptions are recurring complaints in user reviews.
Documentation checklist
What to gather
- Account email and username used with Fireflies.
- Invoice or receipt showing the charge date and amount.
- Number of meetings recorded since the subscription start (for refund eligibility).
- Any support ticket numbers, screenshots, or correspondence related to cancellation or billing.
How to present it
- When contacting support, include your account email, invoice ID, and a clear request (cancel/refund/export data).
- If disputing a charge, attach screenshots of the subscription page, the deleted account, or calendar sync settings if relevant.
Common mistakes
Timing and billing cycle
Example: Cancelling after the billing cut‑off can still incur the next cycle charge. Always confirm the exact end date shown after cancellation.
Example: Deleting the account without formally cancelling the subscription can leave active billing in some cases; follow the Manage Subscription steps.
Account vs store subscriptions
Example: Subscribing via Apple/Google but cancelling in the web app - the store subscription may still renew. Cancel in the same platform used to buy the subscription.
Example: Expecting web‑refund terms when billed via the App Store - app stores often handle refunds and have separate rules.
Comparative recap
Quick comparison
| Method | Ease | Refund likelihood | Action required |
|---|---|---|---|
| Web app (direct subscription) | High - Cancel in Settings → Manage Subscription | Moderate - refunds per policy (monthly/annual rules apply) | Cancel in account; provide invoices for refunds |
| Apple App Store | Medium - cancel via Apple subscriptions | Depends - Apple manages refunds | Use Apple subscription settings and receipts |
| Google Play | Medium - cancel via Google Play subscriptions | Depends - Google manages refunds | Use Google Play subscription settings and receipts |
| Support request / email | Variable - may be slower | Variable - exceptions handled case‑by‑case | Send documentation and allow time for response |
Key takeaway
Cancel on the same platform where you subscribed and save receipts. Web cancellations are straightforward; app store subscriptions must be handled in the respective store.
After cancelling
What to check
Confirm the cancellation email and the subscription end date. Verify that paid features remain accessible until the end of the billing cycle.
Export any recordings, transcripts, or notes you need before your access level changes.
Useful links
- Fireflies.ai homepage
- Manage subscriptions on Apple devices
- Manage subscriptions on Google Play
- Contact Fireflies support from the web app Settings → Help / Support for account‑specific requests.
Address
Registered address
FIREFLIES LTD
Shelton Street 71-75 WC2H 9JQ Covent Garden
Notes
No specific Nigeria cancellation address was found in available sources. Use the web app cancellation pathway or contact support for written requests.
If you need a mailing address for formal correspondence, use the registered UK address above and keep copies of all mail and support tickets.
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Written by Amara Obi
Postclic editor · 5 years experience
Editor at Postclic for 5 years, I turn complex registered electronic mail procedures into clear, actionable English.
FAQ
To cancel your Fireflies.Ai subscription via the web app, sign in to your account at fireflies.ai, navigate to Settings → Account Settings → Manage Subscription, and select Cancel Subscription. Confirm the cancellation to downgrade to the Free tier at the end of your billing cycle.
To cancel your Fireflies.Ai subscription from the Apple App Store, go to your device's subscription settings and cancel there, as you cannot cancel through the Fireflies web app. Ensure you check your store receipt for specific cancellation dates.
Yes, if you cancel your Fireflies.Ai subscription within the first 7 days and have used 3 meetings or fewer, you are eligible for a full refund. For monthly plans beyond that, a pro-rata refund may apply.
After canceling your Fireflies.Ai subscription, your recordings, transcriptions, and notes will typically remain accessible, but feature access may be limited on the Free tier. It's advisable to export any important data before downgrading.
Yes, any AI Credits add-ons are non-refundable. If you wish to cancel, ensure you review your billing details for any other potential charges, and consider sending your cancellation request via registered mail to keep proof.