Cancel Aura: Complete Guide

What is Aura

Overview

Aura is a subscription-based mental health and wellbeing app offering guided programs, meditations and tools to support mood and stress management.

Available on iOS, Android and the web, Aura operates subscriptions that renew automatically until cancelled by the user or the platform provider.

How Aura is offered

Aura subscriptions may be sold directly via the Aura website or through app stores (Apple App Store and Google Play Store).

Different purchase channels have different cancellation and refund processes; this guide explains each path and what to expect.

How to cancel Aura

Cancel via Apple App Store (iOS)

• Open Settings on your iPhone or iPad and tap your name, then Subscriptions.
• Find Aura in the list and tap Cancel Subscription to stop auto-renewal.
• For refunds on App Store purchases, request a refund from Apple Support; Aura cannot process App Store refunds directly.
• See Aura FAQ: aurahealth.io/faq.

Cancel via Google Play Store (Android)

• Open the Google Play Store app, tap your profile, then Payments & subscriptions → Subscriptions.
• Select Aura and tap Cancel subscription to stop future billing.
• For refund requests, contact Aura at [email protected] and include your Play Order Number/Transaction ID.
• See details: aurahealth.io/faq.

Cancel via Aura website (web purchases)

• Email [email protected] from the email used to register and attach your order receipt or invoice.
• Request cancellation and state whether you seek a refund; Aura will process web subscription cancellations and refunds where applicable.
• Keep your invoice/receipt handy to speed verification and processing.

General policy and timing

• Contact [email protected] at least 48 hours before the end of the current billing period to avoid the next charge.
• Cancellation typically takes effect on the next payment date; no refunds are given for unused periods unless otherwise specified.
• Follow the correct channel (App Store, Google Play or web) depending on where you purchased to ensure the cancellation is accepted.

What happens when you cancel

Access after cancellation

When you cancel, your subscription usually remains active until the end of the paid billing period.

You retain access to paid features for that remaining time unless the platform or Aura states otherwise.

Auto-renewal and billing

Cancellation stops future automatic renewals; the current payment is not reversed by cancelling alone.

If you need a refund for the current or past periods, follow the refund procedures in the next section.

Account data and terms

Account and usage data retention is governed by Aura’s terms and privacy policy; check those documents for specifics on data handling.

If you need data deleted or exported, contact support via the official support emails and reference your account details.

Will I get a refund?

Statutory 14-day right

You may cancel within 14 days of the transaction and receive a full refund if the digital content has not been consumed.

Aura must reimburse within 14 days of a valid cancellation exercise where the statutory right applies.

How refunds are handled

• Refunds for web payments are processed back to the original payment method, handled by Polar (via Stripe) on a case-by-case basis.
• Refunds may be refused for reasons such as suspected fraud or abuse, or if digital content has been consumed.
• No refunds are given for unused subscription periods after cancellation unless specified under a statutory right or special case.

Platform-specific refund rules

• App Store purchases: request refunds from Apple Support; Aura cannot issue App Store refunds directly. See aurahealth.io/faq.
• Google Play purchases: contact Aura at [email protected] with your Play Order Number/Transaction ID for assistance.
• Web subscriptions: email [email protected] with your invoice/receipt and request a refund; processed to the original payment method.

Aura plans and pricing

Available plans

Notes on prices

Prices are taken from the Nigerian Apple App Store listing and converted to EUR for comparison.

Exchange basis: approximate rate used was 1 NGN = €0.00056 (July 2025). Exact tiers and promotions may vary.

Your consumer rights in Nigeria

General protections

Consumers in Nigeria benefit from statutory protections requiring services to be provided as described and with satisfactory quality.

These protections apply alongside contract terms and platform-specific rules (App Store/Google Play).

14-day digital cancellation right

• You typically have a 14-day right to cancel a digital subscription contract if the digital content has not been started.
• If the statutory right applies, refunds must be processed without undue delay and within 14 days of cancellation.
• Refunds must be returned to the original payment method without additional fees.

How to enforce rights

If you believe your rights have been breached, gather receipts, correspondence and transaction IDs and contact Aura support first.

If unresolved, consider contacting local consumer protection authorities or seek legal advice on enforcing statutory rights in Nigeria.

Customer experiences

Positive reports

Some users report quick, helpful customer service and timely issue resolution when contacting support.

Positive feedback often references responsive email communications and straightforward web refunds in individual cases.

Negative reports

There are complaints about being charged despite cancelling during a free trial and issues with auto‑renewal not stopping as expected.

Other reports mention difficulty cancelling - errors in the app/website, being asked to call, or being offered additional packages instead of a plain cancellation.

Where reviews appear

Customer feedback is visible on review sites and forums; see examples like Trustpilot and Reddit for varied experiences.

Trustpilot summary: some quick resolutions; Reddit threads: complaints about cancellation difficulties. (See external sites for details.)

Documentation checklist

What to include when contacting support

• Registered email address used for the Aura account.
• Order receipt or invoice number for web purchases.
• Play Order Number/Transaction ID for Google Play purchases.
• Date of purchase and screenshot of subscription status where possible.

Additional helpful documents

• Any confirmation emails from Apple/Google or Aura.
• Evidence of attempted cancellation (screenshots of cancelled subscription pages).
• Correspondence with support, including dates and names if available.

Common mistakes

Using the wrong cancellation channel

Example: trying to cancel an App Store subscription from the Aura website. This often leaves the App Store subscription active and still billing.

Always cancel through the original purchase channel (Apple, Google Play, or Aura web) to stop auto-renewals correctly.

Missing required information

Example: emailing [email protected] without your Play Order Number; this delays refund or verification processes.

Include receipts, transaction IDs and the registered email to speed up resolution and avoid back-and-forth requests.

Waiting too close to renewal

Example: requesting cancellation less than 48 hours before a billing date; the charge may already be processed.

Contact support at least 48 hours before the end of the billing period as a best practice to prevent unintended renewals.

Comparative recap

Quick comparison

Key takeaways

Cancel through the same channel you used to purchase to ensure the subscription stops properly.

Keep receipts and transaction IDs ready; act at least 48 hours before renewal to avoid charges.

After cancelling

What to monitor

Check your email for confirmation of cancellation and keep it for records.

Monitor your bank or card statement to ensure no further unauthorised charges appear.

Helpful links and contacts

• Aura FAQ: aurahealth.io/faq
• Refund policy and rights: withaura.app/refund
• Email for web & Google Play support: [email protected]
• General support contact: [email protected]

Address

Headquarters

Aura Assurance Limited (local registered address):

A5, WORLD WIDE COURT, PLOT 8, BLOCK 12C, ADMIRALTY ROAD, LEKKI 1, LAGOS, LAGOS STATE

Contact emails

For cancellations and refunds: [email protected]

For general support inquiries: [email protected]