Cancellation service #1 in Nigeria
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Betternet service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Betternet: Easy Method
What is Betternet
Overview
Betternet is a virtual private network (VPN) service that provides encrypted internet access and IP location masking for users on desktop and mobile devices.
It offers a free tier and premium subscriptions that remove limits and provide additional servers and features.
Main features
Common features include one-click connection, multiple platform apps (Windows, macOS, iOS, Android), and a promise of simple setup and use.
Performance, server choice, privacy and support vary by platform and subscription; user reports show mixed results.
How to cancel Betternet
App Store (iOS / macOS) cancellation
- Open the Settings app on your Apple device and tap your name (Apple ID).
- Tap Subscriptions → Betternet → Cancel Subscription and confirm the cancellation.
- Note: Betternet cannot cancel Apple subscriptions for you; Apple manages billing and refunds. See Betternet support for details.
Google Play (Android) cancellation
- Open the Google Play Store app and tap your profile icon.
- Go to Payments & subscriptions → Subscriptions → Betternet → Cancel subscription, then confirm.
- Google Play controls these cancellations and initial refund windows; consult Play Store help and Betternet support for more.
Web / Credit Card / PayPal / Direct purchases
- Open the Betternet app or go to your account on the Betternet website and find account or subscription settings.
- Use the cancel option in account settings, or contact Betternet support via the app (chat or email) to request cancellation.
- Cancelling stops future auto-renewal; the subscription stays active until the current paid period ends. See support.
What happens when you cancel
Access and expiry
When you cancel, your subscription will not renew at the next billing date but remains active until the end of the already paid period.
After the paid period expires, Premium features are removed and you revert to the free plan (if available).
Data and account
- Account credentials typically remain active for sign-in and to manage purchases or re-subscribe.
- Data retention and account deletion follow Betternet's privacy policy; contact support for account-specific requests.
Will I get a refund?
Direct purchases (Betternet website)
Betternet offers a 45-day refund window for direct purchases made on its website from the purchase date.
- Refund requests must include the associated email, Premium Access Code, and Order Number to be processed. See Betternet refund policy.
Platform purchases (Google Play, App Store, Microsoft)
Google Play: refunds are available via the Play Store UI within 48 hours of purchase. After that, Betternet may process refunds within its 45-day policy if you supply a GPA order number and email.
App Store / Microsoft Store: refunds must be requested directly from Apple or Microsoft; Betternet cannot process refunds for those platform purchases. See Google Play refund guidance and Betternet's refund policy.
Betternet plans and pricing
Plans overview
Public pricing and plan names can vary by country and platform. Exact, up-to-date prices should be checked on your platform store or your Betternet account page.
Where platform-specific prices exist, the store (App Store or Play Store) will display the final amount for your region.
How to check price
Open the App Store (Apple) or Google Play (Android) with your Nigerian account to view local pricing.
For direct purchases, sign in at the Betternet website account page to see the current offers and final price in your selected currency.
| Plan | Price |
|---|---|
| Free | Varies |
| Premium (monthly) | Varies |
| Premium (annual) | Varies |
Your consumer rights in Nigeria
Cancellation and refunds under Nigerian law
Under Nigerian consumer protection principles, digital subscriptions should honour fair cancellation and refund policies and avoid unreasonable barriers to cancellation.
Betternet's 45-day refund policy for direct purchases is likely to be considered a reasonable contractual term if properly disclosed.
Transparency and unfair practices
- Excessive verification steps, opaque refund handling, or refusal to process refunds may be deemed unfair or deceptive under local consumer protection rules.
- Platform-specific limitations (Apple/Google handling of subscriptions and refunds) should be clearly disclosed at point of sale to meet transparency requirements.
Customer experiences
Positive feedback
- Many users praised Betternet's simplicity and ease of installation; common comments include "easy to install and connect" and "impressed from the start." See examples on Trustpilot.
- Some users report uninterrupted service and acceptable server reach for basic browsing and location unblocking.
Negative feedback
- Frequent complaints involve difficulty cancelling subscriptions and poor customer support, including reports of repeated verification steps and billing disputes. See Trustpilot.
- Other issues reported include buggy apps, connection drops, inconsistent speeds, limited server choice, and historical privacy/security concerns noted in third-party reviews. See TheBestVPN.
Documentation checklist
Before you cancel
- Have the email address used for the Betternet account ready.
- Identify the platform you used to subscribe (App Store, Google Play, or direct on Betternet).
- For App Store/Play purchases, note that you must cancel via Apple or Google directly.
For refund requests
- For direct purchases, gather the Premium Access Code and Order Number before contacting support.
- For Google Play refunds beyond 48 hours, have the GPA order number and the purchase email to supply to Betternet.
Common mistakes
Mistakes when cancelling
Trying to cancel an Apple or Google purchase through Betternet support is a common error; these platform purchases must be cancelled through Apple or Google directly.
Another mistake is assuming cancellation is immediate removal of access - cancellation prevents renewal but does not shorten the paid period.
Mistakes when requesting refunds
Failing to provide required documentation (order number, purchase email, access code) often delays or prevents refunds for direct purchases.
Assuming Betternet can refund App Store or Microsoft purchases is also a frequent error; those platforms handle their own refunds.
Comparative recap
Quick comparison
The table below summarizes key points to help you decide how to proceed depending on how you purchased Betternet.
Notes on the comparison
Platform controls many billing rules; always check the platform's store for immediate cancellation or refund options before contacting Betternet.
| Aspect | Betternet (summary) |
|---|---|
| Cancellation method | App Store/Google Play via platform; direct purchases via Betternet account or support. |
| Refund window | Direct purchases: 45 days; Google Play: 48 hours via Play UI, then possible via Betternet with order info; Apple/Microsoft: platform-handled. |
| Documentation needed | Email, Order Number, Premium Access Code for direct refunds; GPA order number for Play refunds past 48 hours. |
| Common user issues | Cancelling difficulty, inconsistent performance, platform refund limits, and variable support quality reported. |
After cancelling
What to check next
- Confirm cancellation in the platform or Betternet account and save any confirmation emails or screenshots.
- Check the subscription expiry date to know how long Premium access remains available.
Useful links
- How to cancel auto-renewal: Betternet support - cancel auto-renewal
- Betternet refund policy: Betternet support - refund policy
- Google Play refund guidance: Betternet support - Google Play refunds
Address
Corporate address
Betternet LLC Inc. P.O. Box 222455 Chantilly, Virginia 20153-2455 United States
Notes on correspondence
No Nigeria-specific postal address was found for cancellation requests in publicly available sources.
If you need formal legal correspondence, use the corporate address above and follow up via Betternet support channels for account-specific matters.
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.