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Cancel Bigmotion Ai: Easy Method
What is Bigmotion Ai
Overview
Bigmotion Ai is an online service that creates video ads and automated video content using templates and AI tools. It offers subscription-based access to its features and delivery of generated videos.
How the service is delivered
Services are provided via Bigmotion Ai's web platform and through mobile app marketplaces where applicable. Billing can be handled directly on the website or via App Store / Google Play purchases.
How to cancel Bigmotion Ai
Cancel via Web (official method)
- Open the Billing Dashboard link found in your email invoice.
- Click "Manage Subscription" in the Billing Dashboard.
- Follow the on-screen prompts to confirm cancellation.
- Note: cancellation takes effect at the end of your current billing cycle.
Cancel via Email
- Send a cancellation request to [email protected].
- Include your account email, subscription ID or transaction details, and any invoice number.
- Submit the request at least 72 hours before your next billing date to ensure processing.
- Cancellation requested by email also takes effect at the end of the current billing cycle.
Cancel via App Store or Google Play
- If you purchased through Apple or Google, cancel in the platform's subscription settings (App Store or Google Play).
- Bigmotion Ai cannot cancel subscriptions billed by Apple or Google on your behalf.
- Check the store's subscription page for exact steps and confirmation.
What happens when you cancel
Access and service period
After cancelling, you will generally retain access to the paid features until the end of your current billing period.
No further subscription renewals will occur after that period ends.
Data and content retention
Your account data and any generated videos are typically retained according to Bigmotion Ai's privacy and retention policies.
Export or download any assets you need before the subscription expires to avoid losing access.
Billing and confirmations
You should receive a cancellation confirmation via email or on the Billing Dashboard once cancellation is processed.
Keep that confirmation for your records; it is useful if there are any disputes about future charges.
Will I get a refund?
Default refund policy
Bigmotion Ai's default policy is that no refunds are provided except where required by applicable law or for verified technical issues.
Refunds are available only for purchases made directly through the official website, subject to verification.
How to request a refund
- Email refund requests for web purchases to [email protected] within 30 days of purchase.
- Provide order/transaction details and evidence of the technical issue.
- Refunds are not granted for change of mind, trial-to-subscription conversions, or similar reasons.
Special legal exceptions
EEA and Switzerland residents have a 14-day statutory withdrawal right, but this can be waived if you consent to immediate service start; partial refunds may apply if the service already began.
California and Connecticut residents may be eligible for a full refund if they cancel before the end of the third business day after purchase.
App Store / Google Play purchases
Purchases made via Apple or Google are subject to those platforms' refund policies.
Bigmotion Ai cannot issue refunds for App Store or Google Play transactions; request refunds through Apple or Google support.
Bigmotion Ai plans and pricing
Available pricing information
Official, region-specific pricing (EUR or local rates for Nigeria) is not publicly available in the service documentation.
Only USD plans are listed by the service; local equivalents may vary and are not guaranteed.
What to expect
Prices, billing cycles, and feature tiers are set by Bigmotion Ai and may differ by payment method (direct vs. app store).
If you need precise pricing for your region, check the Billing Dashboard or contact support.
| Plan | Price | Billing cycle | Notes |
|---|---|---|---|
| Official plans | Varies | Varies | Region and platform dependent; check Billing Dashboard |
Your consumer rights in Nigeria
Local statutory rights
Nigeria does not provide the same statutory digital service withdrawal rights as the EEA or certain US states for online subscriptions.
There is no automatic statutory refund entitlement for digital subscriptions under standard Nigerian law; check local regulations for exceptions.
Relying on Bigmotion Ai policy
Nigerian residents must generally rely on Bigmotion Ai's voluntary refund policy and terms of service for remedies.
Make sure to document technical issues and follow the refund request process to improve your chances of a resolution.
Customer experiences
Positive feedback
Some users report the service is easy to use and produces good-quality videos quickly.
Positive comments include quick delivery of first videos and helpful customer service for some customers.
Negative feedback
A number of users have left negative reviews citing login/download problems, difficulty cancelling, and perceived misleading 'free' claims.
Complaints also include being charged after cancelling, limited voice/style options, and features that did not work as promised.
Third-party trust indicators
Several scam-warning services have given low trust ratings and cited anonymous domain registration and negative reviews as concerns.
Consider both positive and negative reports when deciding to subscribe and keep documentation of all interactions.
Documentation checklist
What to prepare before cancelling
- Account email address and username.
- Subscription ID, invoice number, or transaction details.
- Date of purchase and billing cycle dates.
What to include in refund requests
- Clear description of the issue and desired outcome (refund or cancellation).
- Screenshots or recordings demonstrating technical problems.
- Any confirmation emails or billing dashboard screenshots.
Common mistakes
Canceling in the wrong place
A frequent mistake is trying to cancel a purchase made through App Store / Google Play on the Bigmotion Ai site. Those must be cancelled via the platform.
Check where the original charge appears on your card or bank statement to determine the correct platform.
Timing and expectations
Another common error is failing to give the required 72-hour email notice before the next billing date or assuming a refund will be automatic.
Also avoid relying solely on verbal confirmation - always get written confirmation or an email receipt of cancellation.
Comparative recap
Quick method comparison
The table below summarises cancellation route, refund eligibility, effective date, and important notes for each method.
Use this to decide
Choose the method that matches how you were billed (direct website vs app store) and keep records of the cancellation confirmation.
| Method | How to cancel | Refund eligibility | Effective date | Notes |
|---|---|---|---|---|
| Web (Billing Dashboard) | Use Billing Dashboard link in invoice → "Manage Subscription" → confirm cancel | Refunds only for verified technical issues and as permitted by law; request within 30 days | End of current billing cycle | Best for direct purchases; keep confirmation email |
| Email to support | Send request to [email protected] with account and transaction details | Same as web purchases; subject to verification and timing | End of current billing cycle (submit ≥72 hours before next billing) | Useful if you cannot access Billing Dashboard; include full documentation |
| App Store / Google Play | Cancel in Apple or Google subscription settings | Refunds handled by Apple or Google according to their policies | Varies by platform; check the store's subscription page | Bigmotion Ai cannot cancel or refund these purchases directly |
After cancelling
What to check immediately
Save your cancellation confirmation email and check that no future renewals are scheduled on your billing statement.
If you see future charges after cancellation, contact support immediately with your confirmation details.
Helpful links and contacts
- Support email: [email protected]
- Bigmotion Ai homepage: https://bigmotion.ai
- Apple support (for App Store refunds): https://support.apple.com
- Google Play support (for Google Play refunds): https://support.google.com/googleplay
Address
Company address on record
Perfomante video ads UAB
K. Kalinausko g. 24-401, Vilnius, Lithuania
Nigeria-specific note
No Nigerian postal address is provided in official guidance; use the listed Lithuanian address or contact support by email for questions or notices.
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Written by Kayode Ogundipe
Digital-law graduate · 7 years experience
Graduate in digital law and passionate about secure written communication, I have been writing guides on certified mail and electronic registered delivery for 7 years.