Cancel Motion Array: Complete Guide

What is Motion Array

Overview

Motion Array is a subscription-based marketplace that provides digital assets for video creators, including templates, footage, music, and plugins.

It is accessed via web and mobile and offers plan-based access to its library and tools.

Main offerings

The service bundles downloadable media, templates, and editorial tools under paid plans and occasional trials.

Motion Array also publishes support documentation and a terms of service that govern billing, cancellations and refunds.

How to cancel Motion Array

Web (direct via account)

• Log into your Motion Array account on the website.
• Go to My Account > Plan & Billing > Change Plan.
• Open Renewal settings and choose Continue to cancel to stop renewal.
• Cancellation via web generally allows continued access until the end of the current billing cycle.
• See Motion Array help for details: Help: How do I downgrade or cancel my plan?

Mobile (in-app via Motion Array app or mobile browser)

• Sign in to the Motion Array app or mobile site.
• Open the three-dot menu next to your plan and choose Plan & Billing > Change Plan.
• Use Renewal settings and select Continue to cancel to stop automatic renewal.
• The in-app flow mirrors the web flow in Motion Array documentation.

App Store / Google Play subscriptions

• If you subscribed through Apple App Store or Google Play, you must cancel via your app store account.
• Motion Array’s Help Center does not detail app store cancellation steps; follow the store’s subscription management process instead.
• Refer to your device’s App Store or Play Store subscription settings to stop renewals.

What happens when you cancel

Access and renewal

If you cancel through the web/in-app flow, Motion Array generally allows access until the end of your paid billing cycle.

Automatic renewal is disabled when cancellation is completed; you will not be charged at the next renewal date.

Account and data

Your account typically remains active as a free account after subscription ends, preserving profile settings and download history.

If you want data removed, contact support for options; retention policies are governed by Motion Array’s terms.

Downloads and refunds

Downloads made during a purchase or renewal period affect refund eligibility - downloading or using assets can void a 14‑day refund right.

Keep records of downloads and the dates if you plan to request a refund or dispute a charge.

Will I get a refund?

Standard refund policy

Motion Array permits a full refund if you cancel within 14 calendar days of purchase or renewal and have not downloaded, used, or exported any Motion Array products in that period.

See the Terms of Service for the official policy: Motion Array Terms of Service.

When refunds are denied

• Any downloaded or used assets during the 14‑day window typically void the refund.
• Refunds are not available after the 14‑day window, except where local law requires otherwise.

Exceptions and local laws

If local consumer-protection laws in Nigeria provide additional rights (for example a cooling-off period or pro-rated refunds), those rights may override the standard policy.

To invoke local rights, contact Motion Array support and reference the relevant consumer law.

Motion Array plans and pricing

Plan overview

Motion Array offers tiered plans for individuals, teams and enterprise customers, with monthly and annual billing options.

Exact prices and promotions change frequently; check the website for current amounts.

Pricing table

Your consumer rights in Nigeria

14-day refund window

Motion Array’s standard policy includes a 14‑day refund right if no assets were downloaded or used.

This internal policy may be supplemented by Nigerian consumer protections where applicable.

Local law override

If Nigeria’s consumer protection laws provide stronger rights (cooling-off, pro-rated refunds, or immediate cancellation), those rights can override Motion Array’s terms.

Users should reference local statutes when contacting support to assert additional rights.

How to invoke your rights in Nigeria

• Gather order date, account email, transaction ID and download history.
• Contact Motion Array support and clearly state the local right you are invoking.
• Provide evidence if the dispute escalates to a payment provider or regulator in Nigeria.

Customer experiences

Positive feedback

Many users praise the quality and breadth of Motion Array’s assets, the intuitive interface, and helpful support interactions.

Some reviewers report fast, courteous resolutions even outside standard refund windows.

Negative feedback

Complaints commonly mention billing disputes, difficulty with cancellations via app stores, and opaque or confusing refund handling.

Some users on review sites and forums report denials of refunds when downloads were disputed or when app-store subscriptions were involved.

Balanced takeaway

Overall experience appears mixed: strong product value for many, but occasional friction on billing, refund eligibility and app‑store procedures.

Documenting transactions and contacting support early improves chances of a satisfactory outcome.

Documentation checklist

Essential items to collect

• Account email and username.
• Order or transaction ID and purchase/renewal date.
• Screenshots of subscription settings showing plan and renewal status.

Proof related to refunds

• Export or usage logs showing whether assets were downloaded or exported within 14 days.
• Bank or card statements showing the charge you wish to dispute.
• Copies of correspondence with Motion Array support or the app store.

Common mistakes

Assuming app-store and web cancellations are identical

Many users expect that cancelling in the Motion Array account will stop an App Store or Google Play subscription; in reality, app-store subscriptions must be cancelled through the store.

Requesting refunds after downloading assets

Requesting a refund after you have downloaded, used or exported assets during the 14‑day window often leads to denial under the Terms of Service.

Poor documentation or delayed contact

Not saving transaction IDs, screenshots, or contacting support late reduces the chance of a successful refund or dispute resolution.

Comparative recap

How Motion Array compares (high level)

The table below compares core cancellation and refund characteristics between Motion Array, app-store subscriptions, and other typical stock marketplaces.

Comparison table

After cancelling

Immediate checks

• Confirm renewal is disabled in your account or app-store subscription page.
• Save a screenshot or confirmation number of the cancellation.
• Verify access expiry date and download any needed assets before access ends.

Where to get help

• Motion Array help article on cancelling: How do I downgrade or cancel my plan?
• Motion Array Terms of Service for refund and rights: Terms of Service
• Consider contacting your payment provider or app store if charges continue after cancellation.

Address

Postal address

Motion Array

Courtlands Avenue 4a SL3 7LE Slough

Notes about local offices

No Nigeria-specific corporate or support address is published in Motion Array’s public documentation.

If you need written correspondence, use the postal address above and include detailed account and transaction information.