Cancellation service #1 in Nigeria
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Bitly service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Bitly: Complete Guide
What is Bitly
Service overview
Bitly is a link management platform that shortens, tracks and optimises URLs for sharing across channels.
It offers free and paid plans with features such as branded links, analytics and QR codes.
How users commonly use it
Individuals and organisations use Bitly to shorten links, measure clicks and manage link campaigns.
Subscriptions can be purchased directly via Bitly or through app stores on mobile devices.
How to cancel Bitly
Cancel via the Bitly website (direct subscription)
- Log into your Bitly account.
- Go to Settings → Billing and usage.
- Click "Downgrade to free".
- Paid features remain until the end of your current billing period; no automatic refund is issued.
- See Bitly support: How do I change my Bitly subscription?.
Cancel via iOS App Store (if you subscribed on iPhone/iPad)
- Open iOS Settings → tap your Apple ID → Subscriptions → select Bitly.
- Tap Cancel to stop auto-renewal; Apple manages renewals and refunds.
- Bitly cannot cancel or refund App Store subscriptions on your behalf.
- Guidance: Cancel via the App Store.
Cancel via Google Play (if you subscribed on Android)
- Open Google Play → Menu → Subscriptions → select Bitly → Cancel.
- Google Play handles cancellations, auto-renewal and refund requests for purchases made through Play.
- Bitly cannot cancel Google Play subscriptions for you.
- Guidance: Cancel via Google Play.
What happens when you cancel
Access after cancellation
If you cancel a paid Bitly subscription directly with Bitly, paid features remain available until the current billing period ends.
After that date your account reverts to the Free plan and paid features are removed.
Auto-renewal and account state
Cancelling stops future auto-renewal but does not delete your Bitly account or your shortened links.
You remain responsible for any unpaid past charges and your account settings persist on the Free tier.
Data and link behaviour
Your links and historical analytics generally remain available on the Free plan but some paid features (like branded domains or dynamic QR features) may stop working.
Keep local backups of key data and export reports before the plan downgrade if you need continued access to advanced features.
Will I get a refund?
Bitly’s refund policy
Bitly’s Terms of Service state that fees and subscription charges are non-refundable except where required by law or explicitly agreed.
Bitly Support confirms cancelling - even the same day - does not automatically trigger a refund.
See the terms: Bitly Terms of Service.
Exceptions and third-party purchases
- If you bought via Apple or Google, refunds and cancellations are handled by Apple or Google, not Bitly.
- Legal exceptions (statutory rights) may apply in some jurisdictions; these are rare for Nigerian users unless local law requires otherwise.
- If you believe a refund is due, contact the store (App Store or Google Play) or Bitly Support with evidence.
Bitly plans and pricing
Overview of plans
Exact plan pricing for users in Nigeria was not available in the verified sources.
Global pricing may be shown in USD on Bitly’s site, and local taxes or conversion may apply.
Pricing table
| Plan | Price (Local) | Price (USD) | Notes |
|---|---|---|---|
| Free | Varies | Varies | Basic link shortening and limited analytics |
| Paid / Pro | Varies | Varies | Branded links, expanded analytics |
| Enterprise | Varies | Varies | Custom features and support |
Your consumer rights in Nigeria
General position for Nigerian users
Verified sources do not show a statutory 14-day automatic refund right for Nigerian Bitly users.
Unless Nigerian consumer protection law explicitly requires a refund, Bitly’s non-refundable policy is likely to apply.
European exception (not generally applicable)
Bitly’s Terms mention a 14-day cancellation right for personal users of Bitly Europe GmbH in specific circumstances.
That right applies only where the EU rules and the user explicitly consents to immediate performance with loss of withdrawal rights.
Customer experiences
Positive experiences (summary)
Many users value Bitly for straightforward link shortening and analytics on the Free or paid tiers.
When service works as expected, users appreciate the integration and link management features.
Negative experiences (summary)
- Reports of unexpected auto-renewals and unclear cancellation notices are common.
- Some users report poor or slow customer service and difficulty removing payment methods.
- Complaints include dynamic QR codes deactivated after trials and ads or delays on free links without clear prior notice.
See user reviews for examples: Trustpilot - Bitly.
Documentation checklist
Before you contact support or request a refund
- Account email and username used with Bitly.
- Receipt or invoice showing the purchase date and amount.
- Proof of the payment method (last 4 digits of card, or App Store/Google Play order ID).
- Screenshot of subscription details and the billing page if available.
If you purchased via App Store or Google Play
- Apple order ID or Google Play order number from your purchase receipt.
- Dates of trial start and charge date if applicable.
- Any correspondence with Bitly or the app store about the subscription.
Common mistakes
Assuming Bitly can cancel store purchases
People often contact Bitly to cancel App Store or Google Play subscriptions; however, those stores control the purchase.
If you subscribed through Apple or Google, cancel in your Apple ID or Google Play account instead.
Expecting automatic refunds after cancelling
Many users assume cancelling will trigger a refund, even on the same day; Bitly’s policy does not provide refunds by default.
Always keep receipts and request refunds from the store if you purchased through a third party.
Comparative recap
Quick comparison headings
The table below compares the key practical differences between cancellation routes and refunds.
Comparison table
| Feature | Web (Bitly direct) | App Store (iOS) | Google Play (Android) |
|---|---|---|---|
| Where to cancel | Bitly Settings → Billing and usage | iOS Settings → Subscriptions | Google Play → Subscriptions |
| Who handles refunds | Bitly (generally non-refundable) | Apple handles refunds | Google handles refunds |
| Access after cancelling | Paid features until billing period end | Access depends on store rules | Access depends on store rules |
| Difficulty reported | Moderate (follow steps in Settings) | Low (managed by Apple) | Low (managed by Google) |
After cancelling
Things to check immediately
- Confirm cancellation email or notification from Bitly, Apple or Google Play.
- Verify that auto-renewal is off in the relevant account (Bitly, Apple ID, Google Play).
- Export any reports or data you need before paid features expire.
Helpful links and support
Bitly subscription help: How do I change my Bitly subscription?.
Refund and policy info: Can I get a refund if I cancel my Bitly account? and Bitly Terms of Service.
Address
Mailing address on record
Bitly Inc DPT 5006 601 W. 26th St. Suite 357 (3rd Floor) New York, NY 10001-1101.
Nigeria-specific note
No Nigeria-specific postal or correspondence address was found in the verified sources.
If you need local assistance, use Bitly Support or the relevant app store support channels listed above.
Similar cancellation services
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.