Cancellation service #1 in New Zealand
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Camscanner service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Camscanner: Complete Guide
What is Camscanner
Overview
Camscanner is a mobile and web app for scanning documents with your phone, performing OCR, and sharing or storing PDFs. It offers free features with ads and paid premium plans that remove ads and add advanced functions.
Main uses
Common uses include digitising receipts, contracts, notes and images for printing or archival storage. Premium users gain extra cloud storage, enhanced OCR and watermark removal.
How to cancel Camscanner
Cancel on iOS (Apple App Store)
- Open Settings on your iPhone or iPad.
- Tap your name, then tap Subscriptions.
- Locate CamScanner (or PDF CamScanner) and tap Cancel Subscription.
- Cancellation stops auto-renewal; you keep access until the current paid period ends.
Cancel on Android (Google Play Store)
- Open the Google Play Store app and tap your profile icon.
- Go to Payments & subscriptions → Subscriptions.
- Select CamScanner and choose Cancel subscription.
- The subscription remains active until the current billing period ends.
Cancel Web / Direct subscription
- Direct or web subscriptions must be cancelled by contacting CamScanner support; there is no automated site cancellation.
- Email the support team with your account details to request cancellation.
Delete entire CamScanner account
- To remove your account entirely, contact support@intsig.com from your registered email and request termination.
- Include identifying info (registered email, app store receipt if relevant) to speed up processing.
What happens when you cancel
Access after cancellation
When you cancel a store subscription, auto-renewal stops but premium features remain available until the end of the paid period. You will not be billed again after cancellation.
Data and account status
Cancelling a subscription does not automatically delete your CamScanner account or stored documents. Your files and account settings remain unless you request account deletion.
Will I get a refund?
Refunds for Google Play purchases
- Refund requests for Google Play purchases must go through Google Play support.
- Google typically allows refunds within about 48 hours; after that refunds are rare except in special cases.
Refunds for Apple App Store purchases
- Apple handles App Store refunds via Report a Problem (https://reportaproblem.apple.com).
- Eligibility and decisions are made by Apple according to their policies.
Refunds for web/direct subscriptions
- Direct web subscriptions are generally non-refundable, though CamScanner may consider discretionary refunds.
- If you think you have a special case, contact support with receipts and screenshots; responses may take days to weeks.
Camscanner plans and pricing
Available plans
Below are representative plans and prices as listed in the verified data. Prices shown in EUR based on conversion; local store pricing in NGN may differ.
Pricing table
| Plan | Price (EUR) | Period | Features |
|---|---|---|---|
| CamScanner Premium (1 Month) | €2.12 | Monthly | Access to all premium features including OCR, extra cloud storage, watermark removal, etc. |
| CamScanner Premium (1 Year) | €9.56 | Annual | Same premium features, billed annually. |
Your consumer rights in Nigeria
Cooling-off rules
Nigeria does not have a guaranteed universal 14-day cooling-off period for digital subscriptions similar to some consumer regimes. You should rely on app store refund policies or the vendor's discretion.
Practical steps for Nigerians
- Request refunds through the store you used (Apple or Google) within the store’s time limits.
- If purchased direct, email CamScanner support with receipts and screenshots; refunds are at the company’s discretion and may take 1 - 14 days after a response.
Customer experiences
Positive feedback
Many users praise Camscanner for easy, fast scanning, quality OCR and convenient sharing. Premium plans are noted for removing ads and improving workflow.
Negative feedback
Reported issues include unexpected charges after free trials, difficulty obtaining refunds, premium features not unlocking after payment, and license recognition problems when switching devices.
Documentation checklist
What to include when contacting support
- Registered account email and username.
- Purchase receipt or order ID from Apple/Google or the web payment confirmation.
- Screenshots showing charges, subscription status or errors.
Additional helpful items
- Date and time of the purchase and device used.
- Any correspondence with support and case numbers.
Common mistakes
Not cancelling in the right place
Many users try to cancel inside the CamScanner app when the purchase was made through App Store or Google Play. Always cancel via the store where you purchased the subscription.
Missing proof for refund requests
Another common issue is contacting support without receipts or screenshots. Without proof of purchase, refunds or account actions can be delayed or denied.
Comparative recap
Quick comparison
The table below summarises cancellation method, refund likelihood and whether service continues until period end for the main purchase channels.
Comparison table
| Platform | How to cancel | Refund likelihood | Access after cancel |
|---|---|---|---|
| Apple App Store (iOS) | Cancel via Settings → your name → Subscriptions → CamScanner | Refunds must be requested through Apple; eligibility determined by Apple | Subscription remains active until the end of the current paid period |
| Google Play Store (Android) | Cancel via Play Store → profile → Payments & subscriptions → Subscriptions | Refunds via Google; typically possible within ~48 hours, rare after that | Subscription remains active until the end of the current billing period |
| Web / Direct | Contact CamScanner support to request cancellation | Generally non-refundable; refunds are rare and at company discretion | Depends on vendor response; confirm when you cancel |
After cancelling
Confirm cancellation
- Keep confirmation emails or screenshots of the cancelled subscription page from Apple or Google for your records.
- Check that the next renewal charge does not occur on your card or account.
Useful links and contacts
- Apple Report a Problem - for App Store refund requests.
- Google Play Subscriptions - to manage or request refunds.
- CamScanner official site - product and support information.
- Support email for account cancellation: support@intsig.com
Address
Company address
INTSIG Information Co., Ltd., 11F Block A Cloud Cube, 1268 Wanrong Rd., Jing'an District, Shanghai, Shanghai 200436, China.
Support contacts
For subscription or account issues, email support@intsig.com. For Android-specific enquiries some users also use android_support@camscanner.com.
Similar cancellation services
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.