Cancel Ccleaner: Easy Method

What is Ccleaner

Overview

CCleaner is a utility application designed to clean temporary files, manage startup items, and help maintain PC and mobile performance.

It is offered in free and paid tiers, with subscriptions that include additional features such as automatic updates and premium support.

Main uses

Typical uses include removing junk files, clearing browser caches, and simplifying routine maintenance tasks.

The product is distributed by Piriform (part of CCleaner) and is available from CCleaner’s web store, Google Play, and the App Store.

How to cancel Ccleaner

Cancel if purchased from CCleaner web store

• Go to CCleaner’s cancellation and refund policy page: CCleaner cancellation & refund policy.
• Log into the account you used to purchase, find your subscription, and choose cancel or contact support via the web form.
• Request a refund within 30 days if eligible (see refund section below).

Cancel if purchased via Google Play

• Open the Google Play Store and cancel the subscription from your Google Play subscriptions list.
• When requesting a refund from CCleaner, provide your Google Play account email and the Transaction ID.
• Also check Google Play Help for Google's refund processes if needed.

Cancel if purchased via Apple App Store (iTunes)

• CCleaner cannot process App Store cancellations or refunds directly.
• Use Apple’s Report a Problem or App Store billing support to request cancellation or refund: Apple Report a Problem.

Cancel if purchased via reseller or physical store

• Contact the reseller or store where you bought the product; CCleaner does not grant refunds for purchases made through third parties.
• Keep receipts and order details to speed up the reseller’s process.

What happens when you cancel

Effect on future billing

Cancellation generally stops future automatic renewals so you will not be charged again at the next billing date.

Ensure you confirm cancellation in the platform where you subscribed (web store, Google Play, or App Store).

Access to features after cancelling

Typically you retain paid features until the end of the paid subscription period after cancelling.

Access termination dates depend on your billing period and the platform that processed the purchase.

Data and account status

Canceling a subscription does not usually delete your CCleaner account or local settings.

If you need data removal, contact CCleaner support or follow account deletion procedures for the platform used.

Will I get a refund?

Standard refund policy

CCleaner offers a 30-day Money-Back Guarantee for purchases made directly via CCleaner’s website or via Google Play.

If you cancel within 30 days of purchase for those channels, you may receive a full refund.

After the 30-day period

• Annual renewals may be eligible for a prorated refund for the unused portion of the subscription term.
• Prorated refunds are available from the month after you request the refund, per CCleaner policy.

Exceptions and third-party purchases

• App Store (iTunes) purchases: CCleaner does not handle refunds - contact Apple via App Store billing support.
• Purchases from physical stores or other resellers: contact the reseller; CCleaner does not grant refunds for those.
• For Google Play refunds, you must provide the Google Play account email and Transaction ID when requesting a refund from CCleaner.

Ccleaner plans and pricing

Pricing summary

Below are pricing items based on in-app purchases listed in the Nigeria iOS App Store (converted values shown in euros as published).

Billing periods are not always specified in the store listings.

Price table

Your consumer rights in Nigeria

Statutory cooling-off

CCleaner’s public policy does not cite a specific 14-day statutory right; instead it offers a 30-day money-back guarantee for eligible direct purchases.

This 30-day guarantee is the operative protection CCleaner provides to Nigerian consumers for direct purchases.

Third-party purchases and local protections

For purchases made via App Store, Google Play, or other resellers, CCleaner directs users to those platforms for cancellations and refunds.

Local consumer protection laws in Nigeria may provide additional remedies; you can consult local consumer protection authorities if a third-party vendor refuses a lawful refund.

Customer experiences

Positive feedback

• Users commonly praise CCleaner as lightweight, trustworthy, and effective for routine maintenance.
• Many appreciate its ease of use and that it typically coexists with antivirus software without conflict.

Negative feedback

• Frequent complaints include unexpected auto-renewal charges and difficulty obtaining refunds in some cases.
• Some users report poor customer service response times, forced updates that remove features, and intrusive upgrade prompts.

Takeaway

Overall experiences are mixed: many users value the cleaning and maintenance features, while a subset report billing/support issues that require persistence to resolve.

Keeping clear records and following the documented refund steps usually improves the chance of a satisfactory outcome.

Documentation checklist

Essential items to gather

• Purchase receipt or invoice showing date and amount.
• Order number, subscription ID, or Transaction ID (especially for Google Play).
• The email address used for the CCleaner or Google Play account.

Helpful extras

• Screenshots of the purchase confirmation or bank/credit card transaction.
• Any correspondence with CCleaner support, reseller, or platform support.
• Details of the platform where you bought the subscription (web, Google Play, App Store, reseller).

Common mistakes

Not checking the purchase channel

Users often try to request refunds from CCleaner when the purchase was made via the App Store or a reseller.

Remember that Apple and resellers process their own purchases and refunds; CCleaner cannot refund those transactions directly.

Missing transaction details

Requests without the Google Play Transaction ID or account email are often delayed or denied.

Always collect the Transaction ID and account email at the time of purchase to avoid problems later.

Assuming immediate refunds

Some consumers expect instant refunds; in reality, refunds for annual prorations may be processed from the month after the request.

Be prepared for processing times and confirm the expected timeline with support when you request a refund.

Comparative recap

At-a-glance comparison

After cancelling

Follow-up actions

Confirm cancellation by checking your account subscription page or the platform’s subscription settings.

Keep copies of confirmation emails and any refund case numbers until your refund posts.

Useful links

• CCleaner cancellation & refund policy: https://www.ccleaner.com/legal/cancellation-refund-policy
• Apple Report a Problem / App Store support: https://support.apple.com/report-problem

Address

Corporate address

Piriform Inc, 590 Madison Avenue, 21st Floor, New York, New York 10022, United States.

Notes on contacting

For billing and refund enquiries, use the channels specified in the cancellation policy rather than relying solely on the corporate mailing address.

If your purchase was through a third party, contact that vendor directly for the fastest resolution.