Cancellation service #1 in Nigeria
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Cerebrum service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Cerebrum: Easy Method
What is Cerebrum
Overview
Cerebrum is a digital subscription service marketed online and through mobile app stores. It offers content or tools behind a recurring-paywall and requires an account or app subscription to access premium features.
Service scope
Offerings and billing models vary by platform (website, Apple App Store, Google Play). Availability, pricing and customer support channels differ by region and platform.
How to cancel Cerebrum
If you subscribed via Apple App Store
- Open the App Store on your iPhone or iPad.
- Tap your profile, then Subscriptions, find Cerebrum and choose Cancel Subscription.
- Note: deleting the app does not cancel the subscription; you must cancel in the App Store.
If you subscribed via Google Play
- Open Google Play Store, tap your profile, then Payments & subscriptions → Subscriptions.
- Select Cerebrum and tap Cancel subscription, then follow the prompts to confirm.
- Deleting the app will not stop recurring charges; cancel in Google Play to end renewals.
If you subscribed via Cerebrum website
- Go to Cerebrum's Cancellation Portal and log in with your email and confirmation code.
- Follow the portal steps to cancel; the cancellation typically takes effect at the end of the paid period.
- Portal link: Cerebrum cancellation help.
What happens when you cancel
Access and renewal
Cancellation usually stops future renewals but allows access until the end of the current paid period.
After the paid period ends, your premium features are typically disabled and the subscription will not renew.
Account and data
Cerebrum may retain account data after cancellation according to its privacy policy and terms.
If you need data removed, check Cerebrum’s privacy or help pages or contact support for account-deletion options.
Will I get a refund?
Refund policy
Cerebrum does not advertise a statutory 14-day automatic refund right; refunds are handled under Section 7 of their Terms & Conditions.
Approved refunds are processed within about 3 business days, but your bank may take an additional 5 - 10 business days to post the funds.
Exceptions and how to request
- Refunds appear discretionary and often require an approved request under the provider’s terms.
- Many users report difficulty obtaining refunds, particularly for unauthorized recurring charges.
- See Cerebrum’s refund help: Where is my refund?.
Cerebrum plans and pricing
Availability of pricing
Publicly available EUR-denominated pricing for Cerebrum in Nigeria was not found in the sources reviewed.
App store listings show region-specific currencies and pricing may vary by platform and country.
Summary table
| Plan | Price | Billing |
|---|---|---|
| Standard / Premium | Varies | Varies |
Your consumer rights in Nigeria
Relevant rules
There is no clear statutory 14-day cooling-off right indicated for Cerebrum in their published materials.
Consumer protections in Nigeria may apply to unfair practices; seek guidance from national consumer protection bodies for specifics.
Recommended actions if you have an issue
- If you see unauthorized charges, contact your bank immediately to request a dispute or chargeback.
- Collect evidence (receipts, screenshots, email threads) before contacting regulators or your bank.
- Consider reporting persistent or deceptive billing to the Federal Competition and Consumer Protection Commission (FCCPC): fccpc.gov.ng.
Customer experiences
Positive reports
Some users report receiving refunds after posting negative reviews on public platforms like Trustpilot; those posts prompted Cerebrum to identify and approve refund requests.
These cases suggest public visibility can sometimes speed resolution.
Negative reports
Numerous complaints describe undisclosed recurring charges, difficulty cancelling, and limited or automated customer support.
Review sites and forums include multiple users alleging deceptive billing, repeated charges after cancellation attempts, and slow refund handling.
Documentation checklist
Required documents
- Payment receipts or order confirmation emails showing dates and amounts.
- Bank or card statement entries for the disputed charges (transaction IDs if available).
- Screenshots of subscription status in App Store/Google Play or Cerebrum website.
Optional supporting items
- Email correspondence with Cerebrum support or automated replies.
- Screenshots of cancelled subscription pages or confirmation codes from the cancellation portal.
- Copies of public posts or review threads if those led to resolution.
Common mistakes
Assuming deleting the app cancels the subscription
Deleting the app does not stop billing when the subscription was set up via App Store or Google Play.
Always cancel subscriptions inside the store account that was used to subscribe.
Not preparing evidence before disputing charges
Many users delay collecting transaction IDs, receipts or screenshots, making bank disputes harder to support.
Gathering clear documentation before contacting your bank or regulators improves the chance of a successful chargeback or complaint.
Comparative recap
Summary
Cancelling through the store where you subscribed is the primary and fastest route to stop future charges.
Refund outcomes vary and may require escalation to banks or public complaint platforms if the provider does not cooperate.
Quick comparison table
| Method | Ease to cancel | Refund likelihood | Notes |
|---|---|---|---|
| Apple App Store | Easy to cancel via Subscriptions in App Store | Varies (Apple handles billing; refunds via Apple support) | Deleting app does not cancel; use App Store settings. |
| Google Play | Easy to cancel via Subscriptions in Play Store | Varies (Google handles billing; refunds via Play support) | Cancel in Google Play to stop renewals. |
| Cerebrum website | Cancel via Cancellation Portal (login required) | Discretionary per provider Terms; refunds possible but reported difficult | Cancellation effective at end of paid period; use portal link to cancel. |
| Bank dispute / chargeback | Requires bank process; may be time-consuming | Can be effective for unauthorized charges if evidence is strong | Recommended when provider does not honor refunds or cancel requests. |
After cancelling
Follow-up actions
- Keep cancellation confirmation emails, portal screenshots and transaction records until billing disputes are resolved.
- Monitor your bank or card statements for residual charges for at least two billing cycles.
Where to get help
- Cerebrum cancellation help: how do I cancel my subscription?
- Cerebrum refund help: where is my refund?
- For consumer complaints in Nigeria, consider contacting the FCCPC: Federal Competition & Consumer Protection Commission.
- For App Store or Google Play billing issues, contact Apple Support or Google Play Help through their official support channels.
Address
Registered address
Suite 304, 585 Little Collins St, Melbourne, VIC 3000, AUSTRALIA.
Notes on contacting
No single definitive cancellation address was found; the website portal is the primary cancellation route for web subscriptions.
If you need postal or corporate contact, use the above address and include full documentation of your account and issue.
Similar cancellation services
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.