Cancellation service #1 in New Zealand
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Coursiv service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Coursiv: Easy Method
What is Coursiv
Overview
Coursiv is an online learning platform focused on AI education and productivity tools delivered via web and mobile apps.
The service offers courses, prompt packs, and tool bundles with in‑app purchases and subscriptions in some cases.
How the service is delivered
Content is provided as digital courses and features accessible after purchase or subscription through the website, Google Play, or the Apple App Store.
Delivery is immediate for digital content, which affects refund rights in many jurisdictions.
How to cancel Coursiv
Cancel via website
- Log in to your Coursiv account on the website and find the subscription or purchase settings.
- Choose the cancel or unsubscribe option; note that refunds are reviewed case-by-case by support at support@coursiv.io.
- Contact support for confirmation or questions; link to policy: Coursiv refund policy.
Cancel via Google Play
- Open Google Play subscriptions on your Android device or the Google Play website and cancel the subscription directly there.
- If you need help or want a refund, email support@coursiv.io and include your Order ID (format: GPA.XXXX‑XXXX‑XXXX‑XXXXX).
- Support can review the request and assist per Google Play and Coursiv procedures; see: Google Play refunds.
Cancel via App Store (Apple)
- Manage subscriptions through your Apple ID settings on your iPhone, iPad, or the App Store and turn off auto‑renew.
- Apple controls refund eligibility for App Store purchases; request refunds through Apple Support → Purchases and Refunds → Request a refund.
- Coursiv cannot directly issue refunds for App Store purchases; see: App Store refund guidance.
What happens when you cancel
Access after cancellation
Access rules depend on the product type: some one‑time purchases remain accessible indefinitely, while subscriptions typically continue until the period end.
Immediate loss of premium features can occur if a provider enforces end‑of‑service on cancellation; check your account details.
Renewals and billing
Auto‑renewal must be switched off in the platform where you subscribed (website, Google Play, or App Store) to stop future charges.
Keep an eye on billing statements after cancellation in case a charge posts; documentation will help resolve disputes.
Data and account retention
Your account and progress data are usually preserved but may be limited for free-tier users after subscription ends.
Contact support if you need data export or deletion following cancellation.
Will I get a refund?
General refund policy
There is no general statutory right to a refund once digital content is fully delivered; refunds are handled per Coursiv policy.
Website refunds are reviewed case-by-case by support at support@coursiv.io.
Exceptions and special guarantees
- EU residents: 14‑day withdrawal right for digital purchases under applicable EU law; Coursiv respects this for EU customers.
- Money‑back Guarantee (website purchases) has specific usage conditions and timelines; requirements vary by plan and must be met to qualify.
- App Store purchases: refunds are handled only by Apple; contact Apple Support for requests.
- Google Play purchases: email support@coursiv.io with your Order ID for assistance.
Money‑back Guarantee conditions (website)
- 1‑week plan: at least 3 days of use and 2 guides completed or 70% of modules; contact support within 30 days with screenshots.
- 4‑week plan: at least 7 days of use and 4 guides completed or 80% of modules; contact support within 30 days with screenshots.
- 12‑week plan: at least 10 days of use and 4 guides completed or 80% of modules; contact support within 30 days with screenshots.
Coursiv plans and pricing
Pricing overview
Below are in‑app prices listed for Nigeria (NGN) on the Apple App Store as provided by Coursiv.
These reflect one‑time in‑app purchases; some items may represent subscriptions depending on the app flow.
Official in‑app prices (NGN)
| Plan | Price | Period | Features |
|---|---|---|---|
| Coursiv Junior Premium | ₦49,900.00 | One-time in-app purchase (may represent a subscription) | Premium features for Coursiv Junior |
| Prompts for Productivity | ₦29,900.00 | One-time in-app purchase | Productivity prompt packages |
| AI Tools - Deal | ₦79,900.00 | One-time in-app purchase | Bundle of AI tools at a deal price |
| AI Tools | ₦149,900.00 | One-time in-app purchase | Full AI tools package |
| Coursiv Junior Premium (alternate) | ₦14,900.00 | One-time in-app purchase (unknown why alternate price) | Premium features, possible limited offer |
Your consumer rights in Nigeria
Statutory rights
In Nigeria there is no statutory EU‑style 14‑day digital withdrawal right; digital refund rights are generally more limited.
Refunds and cancellations are therefore governed mainly by the provider's terms and applicable platform rules.
Practical consumer protections
- App Store and Google Play purchases are subject to those platform policies, which may allow refunds independently of Coursiv.
- Document your transactions and communications to support any dispute resolution or chargeback request with your bank.
Recommended actions in Nigeria
Always check the subscription source (website, Google Play, App Store) and follow that channel's cancellation procedure first.
If you face problems, gather evidence and contact your payment provider or Apple/Google for platform-based refunds.
Customer experiences
Positive feedback
Many users rate Coursiv highly for structured, beginner‑friendly AI lessons and clear, engaging content.
TrustPilot shows an average rating around 4.4 - 4.5 out of 5 reflecting praised usability and lesson design.
Negative feedback
Several customers report unexpected automatic billing, perceived bait‑and‑switch pricing, and difficulty obtaining refunds.
Complaints include charges after cancellation, unclear subscription terms in small print, and unresponsive or automated customer support.
Balanced takeaway
Overall experiences vary: many users appreciate the learning content, while a notable minority report billing and support problems.
If you are concerned, proceed cautiously, read terms, and keep documentation to reduce risk.
Documentation checklist
Essential items to collect
- Purchase receipt or order confirmation (store or email).
- Subscription Order ID for Google Play (GPA.XXXX‑XXXX‑XXXX‑XXXXX) if applicable.
- Screenshots of billing, subscription pages, and app settings showing active subscriptions.
Support and dispute evidence
- All email exchanges with support@coursiv.io and any in‑app messages.
- Dates and amounts charged from your bank or card statements.
- Screenshots proving usage if applying under the Money‑back Guarantee (per plan conditions).
Common mistakes
Failing to check subscription source
Users sometimes try to cancel on the website when the purchase was made through Google Play or Apple, causing confusion.
Always verify whether the charge came from the App Store, Google Play, or directly from Coursiv before cancelling.
Not keeping documentation
Not saving receipts, screenshots, or order IDs makes it harder to prove charges and request refunds or chargebacks.
Capture transaction details immediately and keep copies until any dispute is fully resolved.
Assuming automatic refunds for digital content
Many expect automatic refunds for all digital purchases; in reality, fully delivered digital content often has no automatic refund right.
Check the Money‑back Guarantee conditions and platform refund rules before assuming eligibility.
Comparative recap
Quick comparison
| Topic | Key point |
|---|---|
| Cancellation method | Cancel where you subscribed: website, Google Play, or App Store. |
| Refunds | No automatic refunds for delivered digital content; exceptions via Money‑back Guarantee or platform rules. |
| EU consumers | Have a 14‑day withdrawal right for digital purchases; applicable to EU residents only. |
| Nigerian consumers | No statutory 14‑day digital refund; rely on provider policy and platform procedures. |
| Support contact | Primary contact: support@coursiv.io. App refunds via Apple or Google Play. |
After cancelling
Follow-up steps
Confirm cancellation by email or screenshot and keep that confirmation as proof.
Monitor your bank or card statement for any unexpected charges after cancellation.
Where to get help
- Contact Coursiv support: support@coursiv.io.
- Read refund and support articles: Coursiv refund policy.
- Google Play refunds/help: Google Play / App Store refund guidance.
- For App Store refunds, use Apple Support → Purchases and Refunds → Request a refund.
Address
Primary address
Georgiou A, 83 Shop 17 Potamos Germasogeias, Limassol 4047, Cyprus.
Other contact notes
An alternative Las Vegas, USA address is sometimes associated with Coursiv in public records.
For official support and refund handling, email support@coursiv.io or use the support articles linked above.
Similar cancellation services
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.