Cancel Covenant Eyes: Complete Guide

What is Covenant Eyes

Overview

Covenant Eyes is a digital accountability and filtering service that monitors internet activity and provides reports to accountability partners.

The service is used to support online sobriety and integrity through monitoring, reports, and optional filtering on devices.

Core functions

Covenant Eyes includes activity reporting, screen accountability features, and optional filtering depending on the plan and device.

It is delivered as apps for devices and as a subscription service billed directly or via in-app purchases.

How to cancel Covenant Eyes

Primary cancellation route (recommended)

• The Account Admin must contact Member Care to cancel: chat, email, or phone during Mon - Fri 9 AM - 5:15 PM ET.
• Provide account details (admin email and subscription info) when contacting Member Care to speed the process.

In-app purchases (Apple / Google Play)

• If you subscribed via an in-app purchase through the Apple App Store or Google Play, Covenant Eyes cannot cancel that subscription directly.
• Follow Apple’s or Google’s cancellation steps in their support channels to stop renewals for in-app purchases.

Important notes about uninstalling

• Uninstalling the Covenant Eyes app does not cancel your subscription or stop billing.
• Always confirm cancellation with Member Care or the app store where you subscribed.

What happens when you cancel

Access and service termination

When your subscription is canceled, active monitoring and any premium features stop at the end of the paid period unless a prorated refund applies.

Access to reports and filtering ends according to the subscription end date and the provider’s cancellation processing.

Renewal and billing

Cancellations prevent future renewals; you remain responsible for charges already billed up to the cancellation date.

If cancellation is through the app store, the store’s billing cycle and rules determine access and renewal behavior.

Data retention

Covenant Eyes retains account and reporting data per its policies; request specifics from Member Care for account data removal or retention duration.

Ask Member Care how long reports will remain available after cancellation if you need copies for records.

Will I get a refund?

30-Day Money Back Guarantee

Covenant Eyes offers a full refund if you cancel within the first 30 days under its 30-Day Money Back Guarantee.

Refund requests must go through Member Care and can be honored up to 60 days after cancellation.

Yearly subscriptions and prorated refunds

• Yearly subscriptions may be eligible for a prorated refund when you cancel mid-term.
• Prorated refunds are subject to service fees (up to one month’s billing or 1/12 of the annual fee) as stated in the EULA.

In-app purchases and refunds

• Subscriptions purchased via Apple App Store or Google Play are not eligible for Covenant Eyes’ refund policy.
• For in-app purchases, follow Apple’s or Google’s refund procedures to request refunds from those platforms.

Covenant Eyes plans and pricing

Available price entries

Prices shown in the app store listing for Nigeria vary and may appear in EUR with NGN approximations.

Exact plan names and billing periods are not always listed in the Nigeria App Store entry.

Price table

Your consumer rights in Nigeria

Key rights under FCCPA 2018

Under Nigeria’s Federal Competition and Consumer Protection Act (FCCPA) 2018, consumers have rights to clear information, fair pricing, cancellation, and refunds for unsuitable goods or services.

No-refund policies may be considered unfair or voidable under sections 122 and 127 of the FCCPA.

How this applies to Covenant Eyes

Covenant Eyes’ posted refund policy (full refund within 30 days; prorated for yearly plans) aligns with consumer protections in Nigeria.

If Covenant Eyes refuses to honor legitimate refunds or imposes unlawful terms, Nigerian consumers may challenge that refusal under FCCPA provisions.

Customer experiences

Positive feedback

Many users praise Covenant Eyes for accountability features that help maintain sobriety and reduce temptation.

Member Care is frequently described as responsive and helpful in resolving account and cancellation questions.

Negative feedback

Users commonly cite pricing as expensive and sometimes excessive for monthly, yearly, or lifetime options.

Some report the software is intrusive (capturing sensitive screenshots, blocking sites, or interfering with device use) and that cancellations can be awkward or trigger partner notifications.

Documentation checklist

Essential items to have before contacting Member Care

• Account Admin email and username
• Proof of purchase or receipt (transaction ID, invoice, or app store receipt)
• Billing details showing the charge you want refunded or canceled

Optional but helpful items

• Screenshots of billing statements or in-app receipts
• Copies of prior communications with Member Care or app stores
• Notes on the date/time you requested cancellation and the method used

Common mistakes

Uninstalling the app instead of canceling

Many users assume uninstalling the Covenant Eyes app stops billing. It does not; subscription cancellation must be processed by Member Care or the app store.

Contacting the wrong party or lacking documentation

If you subscribed via an app store, contacting Covenant Eyes alone will not cancel the in-app subscription; you must use Apple/Google support in that case.

Not having proof of purchase or the admin account details will delay cancellation and refund processing.

Comparative recap

Quick comparison overview

The table below summarizes key points about cancellation, refunds, in-app purchase handling, support, and pricing to help you decide next steps.

Comparison table

After cancelling

Confirm cancellation and keep records

After Member Care or the app store confirms cancellation, save confirmation emails or screenshots for your records.

Keep receipts and any refund confirmation until funds appear on your statement.

Helpful links and next steps

• How do I cancel my subscription? (Covenant Eyes Help Center)
• I subscribed via in-app purchase - cancellation steps
• Covenant Eyes EULA - Refund policy and 30-Day Guarantee
• Overview of FCCPA consumer rights (third-party analysis)

Address

Official mailing address

Covenant Eyes public mailing address (US): P.O. Box 637 Owosso, MI 48867.

Notes about local addresses

No Nigeria-specific postal address for cancellation requests was found on Covenant Eyes’ public contact pages.

For Nigerian consumers, use Member Care contact methods or the App Store / Google Play channels depending on how you subscribed.