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Cancel Covenant Eyes: Complete Guide
What is Covenant Eyes
Overview
Covenant Eyes is a digital accountability and filtering service that monitors internet activity and provides reports to accountability partners.
The service is used to support online sobriety and integrity through monitoring, reports, and optional filtering on devices.
Core functions
Covenant Eyes includes activity reporting, screen accountability features, and optional filtering depending on the plan and device.
It is delivered as apps for devices and as a subscription service billed directly or via in-app purchases.
How to cancel Covenant Eyes
Primary cancellation route (recommended)
- The Account Admin must contact Member Care to cancel: chat, email, or phone during Mon - Fri 9 AM - 5:15 PM ET.
- Provide account details (admin email and subscription info) when contacting Member Care to speed the process.
In-app purchases (Apple / Google Play)
- If you subscribed via an in-app purchase through the Apple App Store or Google Play, Covenant Eyes cannot cancel that subscription directly.
- Follow Apple’s or Google’s cancellation steps in their support channels to stop renewals for in-app purchases.
Important notes about uninstalling
- Uninstalling the Covenant Eyes app does not cancel your subscription or stop billing.
- Always confirm cancellation with Member Care or the app store where you subscribed.
What happens when you cancel
Access and service termination
When your subscription is canceled, active monitoring and any premium features stop at the end of the paid period unless a prorated refund applies.
Access to reports and filtering ends according to the subscription end date and the provider’s cancellation processing.
Renewal and billing
Cancellations prevent future renewals; you remain responsible for charges already billed up to the cancellation date.
If cancellation is through the app store, the store’s billing cycle and rules determine access and renewal behavior.
Data retention
Covenant Eyes retains account and reporting data per its policies; request specifics from Member Care for account data removal or retention duration.
Ask Member Care how long reports will remain available after cancellation if you need copies for records.
Will I get a refund?
30-Day Money Back Guarantee
Covenant Eyes offers a full refund if you cancel within the first 30 days under its 30-Day Money Back Guarantee.
Refund requests must go through Member Care and can be honored up to 60 days after cancellation.
Yearly subscriptions and prorated refunds
- Yearly subscriptions may be eligible for a prorated refund when you cancel mid-term.
- Prorated refunds are subject to service fees (up to one month’s billing or 1/12 of the annual fee) as stated in the EULA.
In-app purchases and refunds
- Subscriptions purchased via Apple App Store or Google Play are not eligible for Covenant Eyes’ refund policy.
- For in-app purchases, follow Apple’s or Google’s refund procedures to request refunds from those platforms.
Covenant Eyes plans and pricing
Available price entries
Prices shown in the app store listing for Nigeria vary and may appear in EUR with NGN approximations.
Exact plan names and billing periods are not always listed in the Nigeria App Store entry.
Price table
| Plan | Price (listed) | Approx. NGN | Period | Features |
|---|---|---|---|---|
| Covenant Eyes Plan (NGN in-App Purchase) | €5.94 | ≈ ₦9,900/month? | Unknown | Not specified |
| Covenant Eyes Plan (higher tier) | €6.42 | ≈ ₦10,700/month? | Unknown | Not specified |
| Covenant Eyes Plan (standard tier) | €17.83 | ≈ ₦29,900/month? | Monthly (assumed) | Not specified |
| Covenant Eyes Plan (premium tier) | €89.94 | ≈ ₦149,900 | Unknown | Not specified |
Your consumer rights in Nigeria
Key rights under FCCPA 2018
Under Nigeria’s Federal Competition and Consumer Protection Act (FCCPA) 2018, consumers have rights to clear information, fair pricing, cancellation, and refunds for unsuitable goods or services.
No-refund policies may be considered unfair or voidable under sections 122 and 127 of the FCCPA.
How this applies to Covenant Eyes
Covenant Eyes’ posted refund policy (full refund within 30 days; prorated for yearly plans) aligns with consumer protections in Nigeria.
If Covenant Eyes refuses to honor legitimate refunds or imposes unlawful terms, Nigerian consumers may challenge that refusal under FCCPA provisions.
Customer experiences
Positive feedback
Many users praise Covenant Eyes for accountability features that help maintain sobriety and reduce temptation.
Member Care is frequently described as responsive and helpful in resolving account and cancellation questions.
Negative feedback
Users commonly cite pricing as expensive and sometimes excessive for monthly, yearly, or lifetime options.
Some report the software is intrusive (capturing sensitive screenshots, blocking sites, or interfering with device use) and that cancellations can be awkward or trigger partner notifications.
Documentation checklist
Essential items to have before contacting Member Care
- Account Admin email and username
- Proof of purchase or receipt (transaction ID, invoice, or app store receipt)
- Billing details showing the charge you want refunded or canceled
Optional but helpful items
- Screenshots of billing statements or in-app receipts
- Copies of prior communications with Member Care or app stores
- Notes on the date/time you requested cancellation and the method used
Common mistakes
Uninstalling the app instead of canceling
Many users assume uninstalling the Covenant Eyes app stops billing. It does not; subscription cancellation must be processed by Member Care or the app store.
Contacting the wrong party or lacking documentation
If you subscribed via an app store, contacting Covenant Eyes alone will not cancel the in-app subscription; you must use Apple/Google support in that case.
Not having proof of purchase or the admin account details will delay cancellation and refund processing.
Comparative recap
Quick comparison overview
The table below summarizes key points about cancellation, refunds, in-app purchase handling, support, and pricing to help you decide next steps.
Comparison table
| Aspect | Covenant Eyes (direct subscription) | In-app Purchase (Apple / Google) |
|---|---|---|
| How to cancel | Account Admin contacts Member Care (chat, email, phone). | Cancel via Apple App Store or Google Play subscription management. |
| Refund policy | 30-Day Money Back Guarantee; prorated refunds for yearly plans (fees may apply). | Subject to Apple/Google refund policies; Covenant Eyes cannot directly refund. |
| Support availability | Member Care Mon - Fri 9 AM - 5:15 PM ET (direct contact required). | Use Apple/Google support channels for in-app issues and billing. |
| Common issues | Perceived invasiveness, pricing complaints, and cancellation awkwardness. | Delays or confusion if users expect Covenant Eyes to control app-store billing. |
After cancelling
Confirm cancellation and keep records
After Member Care or the app store confirms cancellation, save confirmation emails or screenshots for your records.
Keep receipts and any refund confirmation until funds appear on your statement.
Helpful links and next steps
- How do I cancel my subscription? (Covenant Eyes Help Center)
- I subscribed via in-app purchase - cancellation steps
- Covenant Eyes EULA - Refund policy and 30-Day Guarantee
- Overview of FCCPA consumer rights (third-party analysis)
Address
Official mailing address
Covenant Eyes public mailing address (US): P.O. Box 637 Owosso, MI 48867.
Notes about local addresses
No Nigeria-specific postal address for cancellation requests was found on Covenant Eyes’ public contact pages.
For Nigerian consumers, use Member Care contact methods or the App Store / Google Play channels depending on how you subscribed.
Similar cancellation services
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Written by Yusuf Onyeka
Regulatory watch · 4 years experience
Legal analyst tracking eIDAS, GDPR and electronic delivery regulations for 4 years to make sure every Postclic template is compliant and admissible in court.
FAQ
To cancel your Covenant Eyes subscription, the Account Admin must contact Member Care via chat, email, or phone during business hours (Mon - Fri 9 AM - 5:15 PM ET). Ensure you provide your account details to expedite the process.
If you subscribed via an in-app purchase through the Apple App Store or Google Play, you cannot cancel directly through Covenant Eyes. Instead, follow the cancellation steps provided by Apple or Google in their support channels.
When you cancel your Covenant Eyes subscription, active monitoring and premium features will cease at the end of your paid period. Access to reports and filtering will also end according to the subscription's end date.
Covenant Eyes offers a 30-Day Money Back Guarantee for full refunds if canceled within the first 30 days. For yearly subscriptions, prorated refunds may apply, but fees may be deducted. Contact Member Care for specific details.
Uninstalling the Covenant Eyes app does not cancel your subscription or stop billing. Always confirm your cancellation with Member Care or through the app store where you subscribed to ensure you are no longer charged.