Cancel Covenant Eyes: Easy Method

What is Covenant Eyes

Overview

Covenant Eyes is a subscription service that provides accountability and internet filtering tools intended to help users monitor and limit online activity.

The service offers apps and a reporting system for accountability partners and includes options for web, iOS, and Android delivery methods.

Who uses it

Users include individuals seeking accountability and families or organizations that want monitoring and reporting features.

Subscriptions can be purchased via Covenant Eyes directly (web) or through in-app purchases on Apple and Google Play stores.

How to cancel Covenant Eyes

Cancel via Covenant Eyes Member Care (web subscriptions)

• Only the Account Admin can request cancellation for a web subscription.
• Contact Covenant Eyes Member Care by chat, email, or phone and request cancellation.
• Do not rely on uninstalling the app - uninstalling does not stop billing.
• Billing continues until you receive direct confirmation of cancellation from Member Care.
• Office hours: Mon - Fri, 9 AM - 5:15 PM ET.

Cancel an Apple (iOS) in-app subscription

• If you subscribed through Apple’s in-app purchase, Covenant Eyes cannot cancel for you.
• Open Settings > [your name] > Subscriptions on your Apple device to manage and cancel the subscription.
• Alternatively contact Apple Support if you need help with subscription cancellation or refunds.

Cancel a Google Play (Android) in-app subscription

• If you subscribed through Google Play, you must cancel via Google Play Store > Manage Subscriptions.
• Covenant Eyes cannot cancel Google Play subscriptions for you; follow Google’s subscription tools or contact Google Support.
• Check the Play Store subscription status to confirm cancellation and obtain confirmation screenshots.

What happens when you cancel

Account and access

For web subscriptions, cancellation must be confirmed by Member Care; access may continue until the end of the paid period depending on your billing cycle.

For in-app subscriptions, access and renewals are controlled by Apple or Google Play and end according to the store’s subscription period after cancellation.

Billing and renewals

Billing stops only after a confirmed cancellation. If you cancel via Member Care, request written confirmation showing the cancellation date.

In-app subscriptions are billed and renewed by the store; Covenant Eyes cannot stop renewals for those purchases.

Data and reports

Reports and account data handling are governed by Covenant Eyes’ policies; contact Member Care for specifics about data retention or deletion.

If you need reports or archives before cancellation, request them from Member Care prior to losing access.

Will I get a refund?

Web / Member Care refund policy

• First-time users who cancel within the first 30 days are eligible for a full refund if they request it from Member Care.
• Covenant Eyes will honor the 30-day money-back guarantee even if the refund request is made up to 60 days after cancellation.
• Annual subscriptions cancelled outside the 30-day window may be eligible for a prorated refund if requested within 60 days of cancellation.
• Service fees may apply to prorated refunds (up to one month’s billing or 1/12 of the annual fee).

Apple and Google in-app purchases

• Subscriptions purchased via Apple or Google are subject to the respective store’s refund policies, not Covenant Eyes’ web refund policy.
• To request refunds for in-app purchases, contact Apple Support or Google Play support and follow their refund processes.
• Covenant Eyes cannot issue refunds for subscriptions billed through Apple or Google Play.

Covenant Eyes plans and pricing

Official prices (USD)

Official prices are provided in USD by Covenant Eyes. Exact local (NZD) pricing is not listed publicly by Covenant Eyes.

Estimated NZD conversions

Estimated conversions use approximately 1 USD ≈ 1.65 NZD. These are estimates and may not reflect taxes or store pricing.

Your consumer rights in New Zealand

Key New Zealand laws

Under the Consumer Guarantees Act and the Fair Trading Act, digital services must meet acceptable quality and perform as described.

These laws can give you remedies such as repair, replacement, or refund if a service is not fit for purpose or was misrepresented.

What you can do

• If you believe Covenant Eyes failed to meet NZ consumer guarantees, consider contacting NZ consumer protection agencies for advice.
• You may also contact your bank or card issuer to dispute charges if you believe billing was incorrect or misleading.
• Keep written records of communications, receipts, and cancellation confirmations to support any claim.

Customer experiences

Positive reports

• Many users report Covenant Eyes is useful for accountability and supportive for reducing harmful behaviour.
• Customer service is frequently described as quick and helpful by satisfied users.
• Accountability features and reporting are appreciated for their deterrent effect.

Common complaints

• Users report difficulties cancelling subscriptions, especially when relying on uninstalling the app.
• Billing complaints include unexpected rebilling or disputes over refund policies.
• Some users report false positives in content flags, intrusive VPN behavior, app instability, and issues on mobile networks.

Documentation checklist

Before contacting Member Care

• Account Admin name and email associated with the subscription.
• Order ID or receipt number (web purchases) and last billing date.
• Device names and platforms (Windows, macOS, iOS, Android) in use.
• Screenshot or copy of current subscription status and any cancellation attempts.

If you paid via Apple or Google Play

• App Store or Google Play receipt and the subscription entry from the store.
• Screenshot of your subscriptions page showing the Covenant Eyes entry.
• Any correspondence with Covenant Eyes and store support threads, if applicable.

Common mistakes

Relying on uninstalling the app

Uninstalling Covenant Eyes does not cancel a subscription. Billing will typically continue until a proper cancellation is processed and confirmed.

Always confirm cancellation with Member Care for web subscriptions or cancel directly in the App Store / Google Play for in-app purchases.

Assuming refunds apply to in-app purchases

Many users assume Covenant Eyes’ web refund policies apply to store purchases; they do not.

If you purchased through Apple or Google, you must request refunds through the store, and Covenant Eyes cannot process those refunds.

Comparative recap

Quick comparison

The table below summarises cancellation routes, who must cancel, and refund eligibility to help you choose the correct path.

Which route to choose?

Use web/Member Care if you purchased directly from Covenant Eyes and are within the refund windows.

Use Apple or Google Play support if you bought via in-app purchase; Covenant Eyes cannot act for these purchases.

After cancelling

Keep confirmations and receipts

After cancellation, save any written confirmation, emails, or screenshots showing the cancelled status and the cancellation date.

These records are important if billing continues or if you need to request a refund or dispute a charge.

Useful links and next steps

• Covenant Eyes contact page - Member Care contact options (chat, email, phone).
• Apple subscriptions management - cancel or request refunds for iOS in-app purchases.
• Google Play subscriptions - manage and cancel Android in-app subscriptions.
• New Zealand consumer protection - guidance on your rights under NZ law.

Address

Postal address

Covenant Eyes (Member Care) - international/postal correspondence:

1525 W. King Street, Owosso, Michigan 48867, United States

Office hours and contact note

Member Care office hours are Mon - Fri, 9 AM - 5:15 PM ET. Contact Member Care by chat, email, or phone for cancellations and refund requests.

Only the Account Admin can cancel web subscriptions. For in-app purchases, use Apple or Google Play support channels.