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Cancellation service #1 in Nigeria
Cancel Cv Genius: Complete Guide
What is Cv Genius
Service overview
Cv Genius is an online CV and resume service that offers templates, editing and subscription-based features to help users create and improve CVs.
How it operates
The service is provided by Sonaga Tech Limited and is accessed via the Cv Genius website and mobile apps. Subscriptions can be managed on the website or via the App Store / Google Play depending on how you signed up.
How to cancel Cv Genius
If you subscribed on the Cv Genius website
- Log in to your Cv Genius account on the website.
- Go to your account or subscription settings and choose the option to cancel the subscription.
- Cancellation takes effect at the end of the current billing period; you keep access until then. Terms of Use.
If you subscribed via App Store or Google Play
- Open the App Store (iOS) or Google Play (Android) on the device used to subscribe.
- Find Subscriptions in your account settings and cancel the Cv Genius subscription there.
- Note: Subscriptions started through an app store cannot be cancelled via the Cv Genius website. See third-party guidance for details. Unsubby guidance.
What happens when you cancel
Access after cancellation
When you cancel a web subscription you retain access until the end of the current billing period.
App-store cancellations typically end at the end of the paid period managed by Apple or Google.
Auto-renewal and billing
Automatic renewal stops after cancellation is processed, but timing is critical - cancel before the next renewal date to avoid another charge.
If you experience continued billing after cancellation, gather evidence and contact support or your payment provider.
Data and account status
Cv Genius may retain your account data per its Terms of Use; check the Terms for details on data retention and deletion.
If you want written termination, use the company postal address and follow any instructions in the Terms of Use.
Will I get a refund?
14-day right of withdrawal
Cv Genius provides a full refund if you contact customer service within the 14-day subscription term, per their Terms of Use.
Act before the end of the 14-day period to be eligible for a full refund. Terms of Use.
After the 14-day period
- Refunds for unused subscription time are generally not provided after the initial paid period.
- Exceptions may apply where required by applicable law; otherwise refunds are discretionary.
Practical advice for refund requests
Contact Cv Genius customer service promptly if you believe you qualify for a refund and keep order numbers, timestamps and screenshots.
If you subscribed through Apple/Google, you may also need to request refunds through the relevant store.
Cv Genius plans and pricing
What is known
Public, country-specific EUR or NGN pricing for Nigeria is not available in the verified sources.
Official site lists pricing in USD; other sources show GBP or in-app local charges depending on platform.
Price table
| Plan name | Duration | Price |
|---|---|---|
| Individual / Standard | Varies | Varies |
| Premium / Pro | Varies | Varies |
| In-app purchases | Varies | Varies |
Your consumer rights in Nigeria
Contract and withdrawal rights
Cv Genius grants a 14-day right of withdrawal under its Terms of Use; use this to cancel and request a refund where applicable.
This contractual right applies regardless of your location but must be exercised within the specified period.
Local consumer protection
Nigerian consumers may also seek redress under local consumer protection rules; you can contact the Federal Competition and Consumer Protection Commission (FCCPC) for guidance.
Keep all evidence of purchases and communications to support any local complaints.
Customer experiences
Positive feedback
Trustpilot shows generally high ratings (around 4.2/5) with many users praising ease of use, helpfulness and responsive customer service.
Recent unprompted reviews note good turnarounds and satisfactory support experiences.
Negative reports and cautions
Some users report billing problems, such as continued charges after requesting closure; document any unwanted charges immediately.
Third-party advice warns that trials auto-renew and refunds after the trial are not generally granted, so timing your cancellation is crucial. Unsubby guidance.
Documentation checklist
Essential documents
- Account email and username used to subscribe.
- Order confirmation, receipt, or transaction ID from Cv Genius or your app store.
- Screenshots of subscription status and cancellation attempts.
Supplementary evidence
- App Store / Google Play subscription screenshots if subscribed via mobile.
- Copies of messages or emails with customer service and any written cancellation sent to the company address.
Common mistakes
Not cancelling in the correct place
A common error is cancelling on the Cv Genius website when the subscription was started through Apple or Google Play.
If you subscribed via a store, you must cancel in that store to stop future billing.
Missing the trial or renewal window
Users sometimes assume cancellation is immediate; web cancellations remain active until the billing period ends.
Another mistake is waiting until after auto-renewal - cancellations must be done before the renewal date to avoid extra charges.
Insufficient proof
Failing to save receipts, confirmation emails or screenshots makes refund or dispute claims harder to support.
Always capture and keep proof of cancellation and any confirmation messages from Cv Genius or the app store.
Comparative recap
Key differences at a glance
| Feature | Website subscription | App Store / Google Play subscription |
|---|---|---|
| Where to cancel | On Cv Genius website account settings | In the App Store or Google Play account settings |
| Effect of cancellation | Ends at the end of current billing period; access retained until then | Managed by store; ends at close of paid period set by store |
| Refund policy | Full refund if requested within 14 days; otherwise generally not refundable | Refunds typically handled by app store policies; 14-day rule may not apply the same way |
| Proof required | Order receipt, account email, cancellation confirmation | Store receipt, subscription screenshot, store cancellation confirmation |
After cancelling
What to check
Verify you received a cancellation confirmation email or on-screen message and save it for your records.
Monitor your bank or card statements for the next billing date to ensure no further charges appear.
Where to get help
If you need support, contact Cv Genius customer service via details in their Terms of Use. Terms of Use.
For subscription-specific guidance from a neutral source, see third-party cancellation advice. Unsubby guide.
To read customer feedback before deciding, view Trustpilot reviews. Trustpilot.
Address
Company address for written notices
Sonaga Tech Limited
Hertensteinstrasse 51
6004 Luzern, Switzerland
How to use the address
If you wish to send a written cancellation or formal notice, include your account details, subscription information and a clear statement of intent to cancel.
Keep proof of posting or delivery and consider sending by tracked mail or courier for evidentiary purposes.
Similar cancellation services
Verify a sent letter
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Written by Yusuf Onyeka
Regulatory watch · 4 years experience
Legal analyst tracking eIDAS, GDPR and electronic delivery regulations for 4 years to make sure every Postclic template is compliant and admissible in court.