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Cancellation service #1 in New Zealand
Cancel Cv Genius: Easy Method
What is Cv Genius
Service overview
Cv Genius is an online CV and resume builder service operated by Sonaga Tech Limited that offers templates, editing tools and suggestions to help users create professional CVs quickly.
Who it is for
The service is aimed at jobseekers who want a guided, template‑based way to build a CV or tailor an existing resume.
How to cancel Cv Genius
Cancel on the website
- Sign in at cvgenius.com.
- Open "My Account" and follow the subscription or billing options to cancel your subscription.
- Cancellation will take effect at the end of the current billing period; remaining time is non‑refundable.
Cancel via App Store or Google Play
- If you subscribed through an app store, you must cancel via that store's subscription settings (App Store or Google Play).
- Store cancellations can take effect immediately or at the end of the billing period depending on the store's rules.
- Do not rely on cancelling via the CV Genius website if you subscribed through a mobile store.
Withdraw within 14 days
- As a consumer you may withdraw from the purchase without reason within 14 days of purchase.
- To use this right you must submit a declaration of withdrawal to CV Genius (see contact options below).
What happens when you cancel
Access and features
After cancelling a subscription purchased on the website, your account remains active until the end of the current paid billing period.
During the remaining paid term you retain access to features; no early termination of access is provided by default.
Billing and renewal
Subscriptions renew automatically unless you cancel. You must actively stop the subscription through the portal or the app store.
If you cancel via an app store, the timing of when charges stop depends on the App Store/Google Play rules for that platform.
Will I get a refund?
Refunds within 14 days
- CV Genius may provide a full refund if requested before the end of the 14‑day withdrawal period.
- Requests should be made via CV Genius support channels (phone, email or live chat) as described in their terms.
Refunds after 14 days
- Beyond the 14‑day term, the remaining portion of a paid subscription remains active and is not refundable under CV Genius terms.
- This "no partial refund" approach may be subject to local consumer laws and limitations in New Zealand.
Cv Genius plans and pricing
Available plans
Public pricing in New Zealand was not available in the reviewed sources; local prices may vary or be unavailable.
Pricing notes
If you need exact plan names or prices, check your account billing page or contact support for the current offer linked to your region.
| Plan | Price | Billing | Notes |
|---|---|---|---|
| Plan details | Varies | Varies | Varies |
Your consumer rights in New Zealand
14‑day withdrawal right
Consumers have a statutory right to withdraw within 14 days without providing a reason, and CV Genius' terms reflect this right.
Make a clear declaration to CV Genius within that period to exercise the right.
Automatic renewal and refunds
- Subscriptions renew automatically until you cancel; you must cancel through the portal or the app store.
- After cancelling, remaining paid time is generally non‑refundable, though New Zealand consumer law may impose limitations on this practice.
Customer experiences
Positive feedback
- Users often praise the platform for being easy and user‑friendly with useful templates and suggestions.
- Many reviews mention prompt and helpful customer service from named agents.
- See examples on Trustpilot: nz.trustpilot.com.
Negative feedback
- Some customers report unexpected subscription renewals and unclear pricing leading to surprise charges.
- Occasional bugs or glitches are mentioned, such as issues with customization and specific icons or ordering features.
- These mixed reports suggest checking billing history and contacting support promptly if problems arise.
Documentation checklist
What to prepare before cancelling
- Your account email and subscription details (transaction date, invoice or order ID).
- Proof of purchase or screenshots of the subscription page if available.
- Details of how you subscribed (website, App Store, Google Play) and date of first charge.
How to submit cancellation or refund requests
- Use "My Account" on the website for web subscriptions.
- If subscribed via app store, cancel in the store settings and keep a screenshot of the cancellation confirmation.
- For 14‑day withdrawal or refund requests, contact CV Genius support (phone, email or live chat) and include your documentation.
Common mistakes
Mistakes when cancelling
A common error is cancelling on the CV Genius website when the subscription was made through the App Store or Google Play.
If you subscribed via an app store, cancel in that store's subscription settings to stop renewals correctly.
Mistakes with refunds and timing
Expecting an immediate pro rata refund after cancelling is another frequent mistake; CV Genius typically keeps the service active until the end of the billing period and does not refund unused time.
If you believe you qualify for a 14‑day refund, submit the withdrawal declaration promptly and retain copies of all communications.
Comparative recap
Key differences
This table compares cancellation routes, refund windows and where to act depending on how you subscribed.
At‑a‑glance summary
| Method | How to cancel | Refund window | Typical refund outcome |
|---|---|---|---|
| Web / cvgenius.com | Cancel via "My Account" on the website. | 14 days for consumer withdrawal. | Full refund may be provided if requested within 14 days; otherwise no refund for remaining term. |
| App Store / Google Play | Cancel through the respective store's subscription settings. | Store rules apply; CV Genius 14‑day right may still be relevant - contact support. | Effective immediately or at period end depending on the store; refunds handled by the store or by support per store policy. |
| Consumer rights (New Zealand) | Exercise withdrawal within 14 days with a declaration to CV Genius. | 14 days statutory right. | May entitle you to a full refund if properly invoked; check local law for additional protections. |
After cancelling
If you still see charges
Check which platform processed the payment (website vs app store) and keep transaction receipts to dispute charges if needed.
If charges continue after cancellation, contact CV Genius support and your payment provider or the app store for further action.
Need more help
- CV Genius Terms: Terms of Use.
- App store cancellation guide summary: unsubby.com.
- Customer reviews and experiences: Trustpilot NZ.
Address
Company address
Sonaga Tech Limited, Hamilton, Zweigniederlassung Luzern, Hertensteinstrasse 51, 6004 Lucerne, Switzerland.
How to use this address
Use this postal address for formal contractual communications or cancellation notices that require a postal delivery.
For faster handling of refund or withdrawal requests, use the online support channels first and keep a copy of any postal communications.
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Written by Eva Harris
Regulatory watch · 8 years experience
Legal analyst tracking eIDAS, GDPR and electronic delivery regulations for 8 years to make sure every Postclic template is compliant and admissible in court.