Cancellation service #1 in Nigeria
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Depositphotos service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Depositphotos: Easy Method
What is Depositphotos
Service overview
Depositphotos is a stock content service offering images, vectors, and tools via Packs, Subscriptions, and free trials. It delivers digital files immediately after download through its web platform.
How it operates
Users purchase Packs or subscribe to monthly/annual plans and can manage plans on the Depositphotos website. The service handles billing via auto-renewal, which must be managed by the user to prevent unwanted charges.
How to cancel Depositphotos
Cancelling Packs on the web
- Log in to your Depositphotos account on the web.
- Go to Plans → Packs → On/Off.
- Switch the setting to Off to turn off auto-renewal.
- Note: Depositphotos does not send reminders before renewal.
Cancelling Subscriptions and Free Trials on the web
- Log in and navigate to Plans → Active Plans → Subscription → Settings → On/Off.
- Switch auto-renewal to Off to cancel future renewals.
- For 7-day free trials (web/app): go to Plans → 7 Days Subscription → Switch On to Off to cancel within the trial.
- No special web notices are sent prior to renewal; act before the renewal date.
App Store and Google Play
- No specific cancellation steps for App Store or Google Play were found in official Depositphotos documentation.
- If you subscribed via Apple/Google, check those stores’ subscriptions settings in addition to the Depositphotos web settings.
What happens when you cancel
Access after cancellation
When you turn off auto-renewal, your current paid period generally remains active until the end of that billing cycle.
You retain access to any downloads or features included in the paid period up to expiry, subject to license terms.
Renewal and billing
Auto-renewal will stop if you switch the plan to Off; however, no refund is automatic - see refund section.
Because Depositphotos does not send renewal reminders, you should track renewal dates yourself to avoid unexpected charges.
Data and account
Your account and previously downloaded files remain available under Depositphotos’ license terms after cancellation.
Account data is retained according to Depositphotos’ privacy and data policies; cancellation does not necessarily delete your account.
Will I get a refund?
Refund window and conditions
Depositphotos offers a full refund within 30 days of purchase or renewal only if no downloads have been made from the renewed plan.
The 30-day refund applies to both Packs (on renewal) and Subscription plans (on purchase or renewal) under the no-downloads condition.
Exceptions and limitations
- No refunds are issued after 30 days from purchase/renewal.
- No refunds are provided if any downloads were made from the plan during the period in question.
- The policy explicitly states 30 days; there is no mention of a 14-day statutory cooling-off period.
How to request a refund
- Contact Depositphotos Customer Support and provide purchase details and evidence that no downloads were made.
- Include order or invoice numbers and relevant dates to speed the process.
Depositphotos plans and pricing
Available plans (example pricing)
| Plan | Price | Period | Features |
|---|---|---|---|
| Monthly Flexible Plan - 10 files | €2.73 | Monthly | 10 files per month via Mobile app |
| Monthly Subscription - 10 + Trial | €2.98 | Monthly | 10 files per month with trial |
| Monthly Subscription - 30 + Trial | €9.05 | Monthly | 30 files per month with trial |
| Yearly Flexible Plan - 120 files | €30.33 | Annual | 120 files per year |
| Yearly Flexible Plan - 360 files | €91.08 | Annual | 360 files per year |
Pricing notes
Prices above are shown in Euros and were derived from Nigeria App Store pricing converted at a mid-market rate (₦1 ≈ €0.00060746 as of 18 Jan 2026).
Actual charges in Naira may vary due to App Store conversion fees, local taxes, or exchange-rate adjustments.
Your consumer rights in Nigeria
Applicability to digital content
Digital content delivered immediately at the point of download typically limits statutory cooling-off rights in many jurisdictions.
Depositphotos treats downloaded content as supplied immediately, which affects the availability of certain cancellation rights.
Local law considerations
There is no explicit reference in the Depositphotos policy to additional statutory refunds under Nigerian consumer law.
Therefore, Depositphotos’ stated policy - 30-day refunds only if no downloads - effectively governs refunds unless a consumer protection authority provides otherwise.
Practical advice for Nigerian users
- Proactively disable auto-renewal on the web to avoid unwanted charges.
- Keep records of purchases, renewal dates, and download activity in case you need to request a refund.
Customer experiences
Positive feedback
Many users praise Depositphotos for its extensive library of high-quality images and vectors and for affordability and helpful tools.
Positive reviews highlight a user-friendly site and responsive customer support in some cases.
Negative feedback
Some contributors report issues with delayed or withheld payments and requests for extensive personal-data verification to release funds.
Other complaints include disagreements about refunds and unclear communications regarding account or content misuse.
Takeaway
- Overall user experience varies; keep documentation and contact support promptly if issues arise.
- Contributor experiences can differ from customer purchase experiences; check contributor terms if you intend to sell on the platform.
Documentation checklist
What to prepare before contacting support
- Account email and login details (do not share passwords insecurely).
- Order number, invoice, or transaction ID for the purchase or renewal.
- Dates of purchase and renewal and the plan name (Packs, Subscription, or Trial).
- Statement confirming no downloads were made (for refund requests).
Optional supporting documents
- Payment proof (bank/App Store/Google Play receipts).
- Screenshots of plan settings showing On/Off status and dates.
Common mistakes
Failing to turn off auto-renewal
Many users assume a plan will not auto-renew; because Depositphotos does not send renewal reminders, failing to switch Auto-Renew to Off causes unexpected charges.
Always confirm the On/Off status in Plans → Packs or Subscription settings before the renewal date.
Assuming App Store/Google Play cancellations mirror web settings
If you subscribed through Apple or Google, cancelling only on the Depositphotos site may not stop charges from those stores.
Check the subscriptions area of your Apple ID or Google Play account in addition to Depositphotos’ web settings.
Missing refund eligibility requirements
Requesting a refund after downloads were made or after 30 days reduces the chance of success.
Confirm your download history and act quickly if you believe you qualify for a refund.
Comparative recap
Quick feature comparison
| Feature | Packs | Subscription | Free Trial |
|---|---|---|---|
| Cancellation method | Web: Plans → Packs → On/Off | Web: Plans → Active Plans → Subscription → Settings → On/Off | Web/App: Plans → 7 Days Subscription → Switch On to Off |
| Refund window | 30 days if no downloads | 30 days if no downloads | Cancel within 7-day trial to avoid charge |
| Auto-renew reminders | No reminders sent | No reminders sent | No reminders sent |
Key takeaways
- All cancellation controls are provided on the Depositphotos website; act there to stop renewals.
- Refunds are limited and conditional - primarily a 30-day no-downloads rule.
After cancelling
Next steps
Confirm the plan status in your Depositphotos account to ensure auto-renewal is turned off and keep a screenshot for your records.
If you expect a refund or want to dispute a charge, contact Customer Support promptly with your documentation.
Useful links
Address
Official correspondence
Depositphotos Inc. 115 West 30th Street, Suite 1110B, New York, NY 10001, USA.
No specific postal address for Nigeria was found in official documentation; use the global address or Depositphotos’ online support channels for local queries.
Contact advice
- Use the web Help Center links above to open support tickets.
- Keep all receipts and account information ready when contacting support.
Similar cancellation services
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.