Cancel Duet Display: Easy Method

What is Duet Display

Overview

Duet Display is an app that turns a tablet, phone or another computer into a second display for your main computer.

It offers wired and wireless modes and tiered plans with features such as remote display, pen support and gestures.

Main uses

Common uses include increasing screen space for productivity, using a tablet as a drawing surface, and remote access to a computer screen.

Duet runs on macOS, Windows, iOS/iPadOS and Android/ChromeOS (features vary by platform and plan).

How to cancel Duet Display

Cancel via Duet website (Web)

• Log into your account at account.duetdisplay.com.
• Go to Account > Profile > Manage Subscription > Cancel Subscription.
• Do not rely on uninstalling the app or signing out; cancellation must be done through the account page.
• A confirmation email is sent after successful cancellation - keep this for your records.

Cancel via Apple App Store (iPhone/iPad)

• Open Settings on your iPhone or iPad, tap your Apple ID, then Subscriptions and find Duet Display.
• Cancel the subscription from Apple ID subscription settings; Duet support cannot cancel App Store subscriptions for you.
• Uninstalling the app will not stop recurring charges.

Cancel via Google Play Store (Android/ChromeOS)

• Open the Google Play Store app, tap your profile, then Payments & subscriptions > Subscriptions and select Duet Display.
• Tap Cancel subscription and follow the prompts to stop renewals.
• Uninstalling the app does not cancel the subscription; use Google Play subscription settings instead.

What happens when you cancel

Access after cancellation

When you cancel, you generally retain access to the paid features until the end of your current billing period.

Access stops at the subscription expiry; features tied to the plan will no longer be available afterward.

Renewals and account data

Automatic renewals stop after cancellation, but you should verify the subscription status in the same platform you used to subscribe.

Account data such as settings and device registrations may remain; if you want data removed contact support explicitly.

Will I get a refund?

Official policy

Duet does not advertise an automatic 14‑day refund or cooling‑off right; refunds appear to be handled case‑by‑case by support.

There is no guaranteed automatic refund policy listed; expect refund requests to be reviewed individually.

Exceptions and practical tips

• If you were charged after deleting the app or after trial expiry, document dates and charges for support.
• Because many users report difficulties, prepare screenshots, receipts and confirmation emails when requesting refunds.
• If you purchased through Apple or Google, you may also request a refund via the App Store or Google Play refund process.

Duet Display plans and pricing

Pricing table

Pricing notes

Prices above reflect the European (Ireland) App Store and are listed in EUR.

Local prices in Nigeria may differ due to store currency conversion, taxes and platform fees.

Your consumer rights in Nigeria

Regulatory context

The Federal Competition and Consumer Protection Commission (FCCPC) is Nigeria's main consumer protection regulator.

For digital services, regulatory attention is increasing and consumers have growing protection avenues.

Practical steps and timelines

• NCC and CBN regulate telecom and payment chargebacks; these frameworks show stronger expectations for refunds and dispute handling.
• While app‑store purchases are often governed by Apple/Google policies, you can escalate unresolved issues to FCCPC for guidance or complaint filing.
• Keep receipts, subscription IDs and communication records to support any claim with your payment provider or regulator.

Customer experiences

Positive reports

Some users report Duet works very well (for example on MacBook Pro with recent macOS) and praise quick support for license or login problems.

Good performance and useful features like pen input and low latency are noted by satisfied customers.

Negative reports

Multiple users describe difficulty cancelling free trials or subscriptions and some call the app a "scam" in reviews due to unexpected charges.

Reports include being charged after deleting the account or after a supposed trial period; many recommend keeping strong documentation.

Documentation checklist

Essential items to gather

• Subscription confirmation email or receipt from Duet, Apple or Google Play.
• Screenshots of subscription status in account.duetdisplay.com, Apple ID subscriptions, or Google Play subscriptions.
• Dates and amounts of any unwanted charges, and evidence of uninstall or account deletion if relevant.

When contacting support or a regulator

• Include your account email, order/transaction IDs, device information and clear request (cancel + refund or cancel only).
• Attach the documentation above and note the platform used to purchase (Web, Apple or Google Play).

Common mistakes

Relying on uninstall to stop charges

Uninstalling Duet or signing out of the app does not cancel subscriptions; you must cancel through the account or app‑store subscription settings.

Many users mistakenly expect deletion of the app to stop billing and later find charges continue.

Contacting the wrong support channel

Requesting Duet support to cancel an App Store or Google Play subscription will not work; these cancellations must be done through Apple or Google.

If you purchased via Apple or Google, start with their subscription management and refund request processes before escalating to Duet or regulators.

Comparative recap

Platforms compared

After cancelling

Verify cancellation

Check for a cancellation confirmation email or verify the subscription status in the same account or store where you subscribed.

Keep the confirmation as evidence in case a charge appears later.

Helpful links and next steps

• Duet account: account.duetdisplay.com
• Apple support for subscriptions: Manage subscriptions with Apple ID
• Google Play subscriptions help: Manage subscriptions - Google Play
• FCCPC (Nigeria consumer protection): fccpc.gov.ng

Address

Headquarters (use for formal correspondence)

335 S BISCAYNE BLVD, Miami, FL 33131

If you need a postal contact for formal complaints and cannot find a Nigeria-specific address, use the headquarters address above and copy relevant regulators in your correspondence.