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Cancel DUET DISPLAY
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Cancellation service #1 in Nigeria
4.9Calculated on 5.6K reviews
I hereby notify you of my decision to terminate the contract relating to the Duet Display service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancel Duet Display: Easy Method
What is Duet Display
Overview
Duet Display is an app that turns a tablet, phone or another computer into a second display for your main computer.
It offers wired and wireless modes and tiered plans with features such as remote display, pen support and gestures.
Main uses
Common uses include increasing screen space for productivity, using a tablet as a drawing surface, and remote access to a computer screen.
Duet runs on macOS, Windows, iOS/iPadOS and Android/ChromeOS (features vary by platform and plan).
How to cancel Duet Display
Cancel via Duet website (Web)
- Log into your account at account.duetdisplay.com.
- Go to Account > Profile > Manage Subscription > Cancel Subscription.
- Do not rely on uninstalling the app or signing out; cancellation must be done through the account page.
- A confirmation email is sent after successful cancellation - keep this for your records.
Cancel via Apple App Store (iPhone/iPad)
- Open Settings on your iPhone or iPad, tap your Apple ID, then Subscriptions and find Duet Display.
- Cancel the subscription from Apple ID subscription settings; Duet support cannot cancel App Store subscriptions for you.
- Uninstalling the app will not stop recurring charges.
Cancel via Google Play Store (Android/ChromeOS)
- Open the Google Play Store app, tap your profile, then Payments & subscriptions > Subscriptions and select Duet Display.
- Tap Cancel subscription and follow the prompts to stop renewals.
- Uninstalling the app does not cancel the subscription; use Google Play subscription settings instead.
What happens when you cancel
Access after cancellation
When you cancel, you generally retain access to the paid features until the end of your current billing period.
Access stops at the subscription expiry; features tied to the plan will no longer be available afterward.
Renewals and account data
Automatic renewals stop after cancellation, but you should verify the subscription status in the same platform you used to subscribe.
Account data such as settings and device registrations may remain; if you want data removed contact support explicitly.
Will I get a refund?
Official policy
Duet does not advertise an automatic 14‑day refund or cooling‑off right; refunds appear to be handled case‑by‑case by support.
There is no guaranteed automatic refund policy listed; expect refund requests to be reviewed individually.
Exceptions and practical tips
- If you were charged after deleting the app or after trial expiry, document dates and charges for support.
- Because many users report difficulties, prepare screenshots, receipts and confirmation emails when requesting refunds.
- If you purchased through Apple or Google, you may also request a refund via the App Store or Google Play refund process.
Duet Display plans and pricing
Pricing table
| Plan | Price | Period | Features |
|---|---|---|---|
| Duet Starter | €3.99 | Monthly | Basic plan |
| Duet Starter | €44.99 | Annual | Basic plan |
| Duet Air | €6.49 | Monthly | Wireless/remote second display support |
| Duet Air | €59.99 | Annual | Wireless/remote second display support |
| Duet Pro | €8.49 | Monthly | Includes advanced features (pen, gestures, etc.) |
| Duet Pro | €89.99 | Annual | Includes advanced features (pen, gestures, etc.) |
Pricing notes
Prices above reflect the European (Ireland) App Store and are listed in EUR.
Local prices in Nigeria may differ due to store currency conversion, taxes and platform fees.
Your consumer rights in Nigeria
Regulatory context
The Federal Competition and Consumer Protection Commission (FCCPC) is Nigeria's main consumer protection regulator.
For digital services, regulatory attention is increasing and consumers have growing protection avenues.
Practical steps and timelines
- NCC and CBN regulate telecom and payment chargebacks; these frameworks show stronger expectations for refunds and dispute handling.
- While app‑store purchases are often governed by Apple/Google policies, you can escalate unresolved issues to FCCPC for guidance or complaint filing.
- Keep receipts, subscription IDs and communication records to support any claim with your payment provider or regulator.
Customer experiences
Positive reports
Some users report Duet works very well (for example on MacBook Pro with recent macOS) and praise quick support for license or login problems.
Good performance and useful features like pen input and low latency are noted by satisfied customers.
Negative reports
Multiple users describe difficulty cancelling free trials or subscriptions and some call the app a "scam" in reviews due to unexpected charges.
Reports include being charged after deleting the account or after a supposed trial period; many recommend keeping strong documentation.
Documentation checklist
Essential items to gather
- Subscription confirmation email or receipt from Duet, Apple or Google Play.
- Screenshots of subscription status in account.duetdisplay.com, Apple ID subscriptions, or Google Play subscriptions.
- Dates and amounts of any unwanted charges, and evidence of uninstall or account deletion if relevant.
When contacting support or a regulator
- Include your account email, order/transaction IDs, device information and clear request (cancel + refund or cancel only).
- Attach the documentation above and note the platform used to purchase (Web, Apple or Google Play).
Common mistakes
Relying on uninstall to stop charges
Uninstalling Duet or signing out of the app does not cancel subscriptions; you must cancel through the account or app‑store subscription settings.
Many users mistakenly expect deletion of the app to stop billing and later find charges continue.
Contacting the wrong support channel
Requesting Duet support to cancel an App Store or Google Play subscription will not work; these cancellations must be done through Apple or Google.
If you purchased via Apple or Google, start with their subscription management and refund request processes before escalating to Duet or regulators.
Comparative recap
Platforms compared
| Platform | How to cancel | Refunds & Notes |
|---|---|---|
| Web (Duet website) | Log into account.duetdisplay.com → Account → Profile → Manage Subscription → Cancel Subscription | Confirmation email sent; refunds handled case‑by‑case by support. |
| Apple App Store (iOS/iPadOS) | Cancel via Apple ID settings on iPhone/iPad → Subscriptions | Duet cannot cancel for you; request refunds through Apple if applicable. |
| Google Play Store (Android/ChromeOS) | Cancel via Google Play Store app → Subscriptions → Duet Display | Uninstalling app does not cancel; refunds may be requested through Google Play. |
After cancelling
Verify cancellation
Check for a cancellation confirmation email or verify the subscription status in the same account or store where you subscribed.
Keep the confirmation as evidence in case a charge appears later.
Helpful links and next steps
- Duet account: account.duetdisplay.com
- Apple support for subscriptions: Manage subscriptions with Apple ID
- Google Play subscriptions help: Manage subscriptions - Google Play
- FCCPC (Nigeria consumer protection): fccpc.gov.ng
Address
Headquarters (use for formal correspondence)
335 S BISCAYNE BLVD, Miami, FL 33131
If you need a postal contact for formal complaints and cannot find a Nigeria-specific address, use the headquarters address above and copy relevant regulators in your correspondence.